Service Alert

Mazda North American Operations
Irvine, CA 92618-2922

Subject:
CONNECTED VEHICLE SERVICE INFORMATION

Service Alert No.: SA-064/20

Last Issued: 09/04/2020

APPLICABLE MODEL(S)/VINS
2021 CX-5
2021 CX-9

DESCRIPTION
The 2021 CX-5 and CX-9 will be the first 6.5 generation vehicles to be equipped with Connected Vehicle
Services and some functions will be limited at launch. This service information provides a timeline of the
system limitations.
Gen 6.5 vs Gen 7
Gen 6.5 (2021 CX-5 and CX-9) Connected Vehicle functions will be similar to Gen 7 (2020 CX-30 and
Mazda3). The main difference is that Gen 6.5 vehicles will not include Tire Pressure Monitoring System
(TPMS) information (tire pressure).

Page 1 of 6
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.

© 2020 Mazda North American Operations, U.S.A.
09/08/2020 11:03 AM tlawrenc

Service Alert No.: SA-064/20

Last Issued: 09/04/2020

App Screen Gen 7

App Screen Gen 6.5

Vehicle Status

Vehicle Status

TPMS information is displayed

TPMS information is not displayed

Page 2 of 6
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.

© 2020 Mazda North American Operations, U.S.A.
09/08/2020 11:03 AM tlawrenc

Service Alert No.: SA-064/20

Last Issued: 09/04/2020

Health Report
Health Report

TPMS information is displayed Vehicle image is not shown (A)
User interface change: Tire Pressure Status (B)
New item: TPMS status (C)

Page 3 of 6
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.

© 2020 Mazda North American Operations, U.S.A.
09/08/2020 11:03 AM tlawrenc

Service Alert No.: SA-064/20

Last Issued: 09/04/2020

Timeline

Time Line

Note

Tools

August 27,
2020

Connected
Vehicle Service
inactive
CX-9 Sales Start, West
Android Auto
Coast
inactive
In-Car Wi-Fi
inactive

September
04, 2020

CX-9 DRW32

Android Auto
active

September
11, 2020

CX-9 Sales Start, East
Coast

Connected
Vehicle Service
inactive
In-Car Wi-Fi
inactive

IDS active*
MDARS inactive

September
20, 2020

Connected
Vehicle Service
CX-5 Sales Start, West
inactive
Coast
In-Car Wi-Fi
inactive

IDS active*
MDARS inactive

September
21, 2020

Connected Vehicle
Service available

In-Car Wi-Fi
inactive

IDS active*
MDARS inactive

MDRT

VCM Programming
Activate Remote Control by
Smart Phone

USB Flash Drive

MDRT

MDRT

VCM Programming
Activate Remote Control by
Smart Phone

VCM Programming
Activate Remote Control by
Smart Phone

IDS active*
MDARS inactive
MDRT

VCM Programming
Activate Remote Control by
Smart Phone

IDS active*
Log data retrieval active
MDARS**
CMU
Late
September

Connected Vehicle
Push Notifications to
CX-9

In-Car Wi-Fi
inactive
MDARS**
TCU
partially
active

Replace CMU if CMU log data
retrieval is needed before late
September.
Reprogram, replacement,
activation active
Replacement before late
September:
Hotline authorization for TCU
and SSU
and MDRT Tool
Page 4 of 6

CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.

© 2020 Mazda North American Operations, U.S.A.
09/08/2020 11:03 AM tlawrenc

Service Alert No.: SA-064/20

Last Issued: 09/04/2020

MDRT

October 7,
2020

October 26,
2020

CX-5 Sales Start, East
Coast

In-Car Wi-Fi
inactive

VCM Programming
Activate Remote Control by
Smart Phone

IDS active*
MDARS** partially active (basic functions)
MDRT

VCM Programming
Activate Remote Control by
Smart Phone

IDS active*
MDARS** partially active (basic functions)
In-Car Wi-Fi available

--MDRT

VCM Programming
Activate Remote Control by
Smart Phone

IDS active*
MDARS** partially active (limited functions)
Reprogram, replacement,
camera aiming

Early
November

Wi-Fi Push
Notifications
to CX-5 CX-9

---

Camera Aiming before early
November:
MCVP Loaner (will request
MDARS 360 exception to
View Control turn rate) and customers will be
Module**
passed
to CEC / Mediation to support
on
customers directly.
Reprogram: MDRT tool
available
MDARS** TCU fully active

Mid 2021

---

---

MDARS** All functions active

* Launch IDS from desktop
** Launch MDARS from MGSS

Page 5 of 6
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.

© 2020 Mazda North American Operations, U.S.A.
09/08/2020 11:03 AM tlawrenc

Service Alert No.: SA-064/20

Last Issued: 09/04/2020

IDS vs MDARS - functions performed on each system

Current operation
of scan tool

New operation to
support Connected
Services on 2021
CX-5 and 2021 CX-9
NOTE: Operation is
for 2021 CX-5 and
CX-9 because of
PCM software part
numbers. All other
models will
continue to operate
as shown above.

Page 6 of 6
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.

© 2020 Mazda North American Operations, U.S.A.
09/08/2020 11:03 AM tlawrenc