TECH TALK – Volume 257

INSIDE THIS ISSUE

September 2020

Information……………….….……...1-4
Takata Recall Key
Statistics…….………………….…….......5

INFORMATION

Behind the Scenes…………….....6
Vehicle Technical
Information…………….….……….......7

NEW TECHNICAL/MATERIAL RETURN CENTER & PRODUCT
PLANNING LOCATION

Awards, Rankings and
News……………………………………….…....8

As MMNA continues to get used to our new home in Tennessee, we are happy
to announce that we have recently leased a location here in Franklin, TN, where
we will once again be able to carry out all the responsibilities related to Product
& Technical Support. The facility referred to as the Technical Center or Tech
Center, will be used for validating TSBs and Recall Bulletins, along with other
technical publications, prior to releasing them to Mitsubishi Dealers. The
location will also be home to the Material Return Center (MRC), where dealers
will return parts that are requested back. In addition, the same property will
house our Product Planning Department and will be utilized for the
development of accessories for new vehicle models.

DATES TO REMEMBER

NATIONAL BOSS’S DAY
Friday, October 16th
HALLOWEEN
Saturday, October 31st

TECHNICAL REPAIR QUIZ
FOR Q3
Now on the Mitsubishi
Academy until:
October 8, 2020
11:59 p.m.

@

With the assistance of
everyone in Service (TL,
Product Support and the
Technical Training
Instructors), we were able
to come up with a variation
of questions that cover all
the released documents
from April, May and June.
PLEASE SHARE QUIZ
AVAILABILITY INFORMATION
WITH YOUR FIELD
MANAGER

CROSSMEMBER SAFETY RECALL C2003
This information relates to the C2003 safety recall only. For the C1609 recall,
the requirements have not been revised.
For instances where the Crossmember fails and causes additional damage to
unrelated parts:


Prior to any repairs being completed, Dealers need to submit
photos to the PRC. It is also helpful to upload a photo or pdf of the
repair order, along with a list of the additional parts being
requested.

1

•
•

If body shop repairs are also needed, it is required that a copy of the estimate be
uploaded for review.
Dealers should contact the warranty hotline for review after uploading the
information and prior to performing any repairs:
o Contact Warranty by calling 1-800-380-2834 OR you may send an email to
[email protected].
o When sending an email please make sure to include your dealer code, VIN
number and a list of the additional parts requested (if not already
uploaded to the PRC with photos) along with a contact name and number
for the Warranty team to reach you.

PER section 10 of the warranty policies and procedures manual: all subject parts must either returned
to MMNA, scrapped as directed or held or at least 30 days after the payment statement date. Any
claim where additional warranty parts replacement cannot be verified for inspection will not be
approved for the recall claim.

WARRANTY WEB CLAIM ENTRY GUIDE
On “Warranty Central” you will find the following link “17. This is the Warranty Web Claim Entry Guide”.
This table allows dealers to train on every part of Warranty Claim entry, Transportation claims, PDI, Parts
Warranty and Recall. This table will also explain each function based on the situations from recreating a
claim, reviewing claim register for paid and processed claims to the material return policy.
The Warranty Web Claim Entry guide explains how to review E-reports. E-reports have your Daily
Statements, Month to Date Statement, Monthly Statement and Daily Claim Print. The guide will show you
how to browse RO history to locate an older RO. E-reports also allows the dealer to see what Warranty
Material is required to be returned per Part Return Policies.

2

REMINDER FOR DTC: P0011: FFD and Drive Recording Required Data
(Model: NS/Engine 4840)
MMNA would like to remind all dealers and technicians that FFD Data, ALL DTC Data is required for warranty approval
for a P0011 code. *

FLOW CHART:

* When faced with a P0011 code that is an intermittent concern, attempt to obtain a drive recording. Start
by interviewing the customer on the way the vehicle was being driven at the time the Check Engine light
illuminated. Review the FFD and attempt to duplicate the same conditions during the driving pattern.
Once established, create a Techline case and then perform a data recording that includes the below items
and be sure to upload all Data Recordings, FFD, and ALL-DTC data to the Techline case. Warranty
submission must also include all measurements taken and details on the diagnostic steps taken and
results for each step.

3

DATA RECORDING MONITOR ITEMS
MUT-3 Scan tool display
Crankshaft position sensor
Vehicle speed
ECT sensor
APP sensor (main)
Intake V.V.T phase angle
Airflow sensor

Item #
2
4
6
11
36
AA

Inspection item
Crankshaft position sensor
Vehicle speed
Engine coolant temperature sensor
Accelerator pedal position sensor (main)
Intake MIVEC phase angle
Mass airflow sensor

REMINDER FOR 2018-2019 ECLIPSE CROSS VEHICLES WITH PRODUCTION
DATE PRIOR TO NOVEMBER 2019
MMNA is reminding dealers to check for applicable bulletins before replacing the master window switch on

2018 and 2019 Eclipse Cross vehicles. Many of these window switches may be getting replaced
unnecessarily as there is a concern where harness stiffness may be putting pressure on the circuit
board and as a result causing the switch to malfunction.

Please reference the TSB-18-54-011 for further information on how to modify the harness and
remedy this situation.

Note: please make sure to adhere to the Warranty Policy and Procedures for all warranty claims.

4

TAKATA RECALL KEY STATISTICS

Congratulations to Ole Ben Franklin Mitsubishi and El Cajon Mitsubishi for
having the highest quantity of airbags repaired.
Congratulations to Riverhead Mitsubishi and Stuckey Mitsubishi for having
the highest completion percentage of assigned airbags repaired.

5

BEHIND THE SCENES SPOTLIGHT
As previously announced Tech Talk, each month we will highlight a member working behind the scenes at
MMNA. In a day where e-mail and telephone are the most commonly used form of communication, unless
you meet someone in person, it is difficult to truly know them. Our hope is that by putting a name with a
face on this platform, our emails and phone calls will be more connected and have a sense of familiarity
when working together.
For the first spotlight we introduce, Mike Prevatte,

Techline Specialist :

“I began my career as a service technician in the early 80’s specializing in
electrical repair, climate control, and engine fuel systems. In the following
years I progressed in my career, becoming a Master Technician with 2
carlines. I have also been fortunate enough to have been in the roles of
Service Advisor, Service Manager, and Parts and Service Director. I feel that
my past experiences are a great help in my current position, and am excited to
be involved with a company that has the heritage and corporate depth that
Mitsubishi does. My hobbies over the years have included 15 years of Martial Arts, and racing motorcycles
both on and off road. I’m no longer racing, but still enjoy riding whenever possible.”

“Train your mind to see the good in everything” ~ Paul Walker

MMNA WOULD LIKE TO HEAR FROM YOU
We really would like to hear from you! Do you have any ideas, stories, techniques etc. that you would be
willing to share in a future Tech Talk issue? If so, please let us know by sending an email to
[email protected]. Be sure to include: Your name, title, and dealer name. We’ll be sure to
recognize you! Together, we can achieve the highest level of customer/work satisfaction!

6

VEHICLE TECHNICAL INFORMATION
Since Tech Talk 256, the following bulletins have been published.

PUBLISH
DATE

GROUP

TSB/ATIN/TIN #
(Click for full
content )

SUBJECT

MODELS

8/13/2020

42A

TSB-20-42A-006

UPDATE TO BODY REPAIR
MANUAL FOR SIDE SILL BODY
COLORING – SMR

2018-2020 Mirage G4

8/26/2020

52A

TSB-20-52A-003

UPDATE TO SERVICE
MANUAL FOR INSIDE REAR
VIEW MIRROR - SMR

2016-2020 Outlander and 20182021 OUTLANDER PHEV
2008-2010 Lancer, 2009-2010
Lancer Sportback, 2008-2013
Outlander, 2011-2016 Outlander
Sport / RVR
2008-2010 Lancer, 2009-2010
Lancer Sportback, 2008-2013
Outlander, 2011-2016 Outlander
Sport / RVR

8/31/2020

TIN-20-SR-003REV

CROSSMEMBER CORROSION

8/31/2020

SR-20-003REV2

CROSSMEMBER CORROSION
- SAFETY RECALL CAMPAIGN

9/1/2020

TIN-20-SR-004

SEAT BELT BUCKLE

2014-2019 Outlander and 20182019 Outlander PHEV

9/1/2020

SR-20-004

SEAT BELT BUCKLE – SAFETY
RECALL CAMPAIGN

2014-2019 Outlander and 20182019 Outlander PHEV

TIN-20-55B-001

WARRANTY CLAIM SUBMITTAL
FOR VEHICLES WITH LOW
REFRIGERANT

All Mirage and Mirage G4

TSB-20-54A-001

DATA LIST REFERENCE TABLE
– SMR

2018-2020 Outlander Sport, 20172020 Outlander, 2018-2020
Outlander PHEV, and 2018-2020
Eclipse Cross

9/22/2020

9/22/2020

55B

54A

IMPORTANT
Affected new or used vehicle inventory must be repaired before the vehicle is sold or delivered.
Dealers must check their vehicle inventory VINs on the Warranty Superscreen to verify whether the
vehicle is involved in a recall campaign.
It is a violation of Federal Law for a dealer to sell or deliver a new motor vehicle or any new / used
motor vehicle equipment (including a tire) covered by the notification under a sale or lease until the
defect or non-compliance is remedied.

7

AWARDS AND RANKINGS
J.D. POWER 2020 INITIAL QUALITY STUDY




Top-ranked Japanese brand in the industry
Outlander Sport tied for third in small SUV category
Greatest year-over-year improvement ranking, moving
From 30th in 2019 to 6th in 2020

KELLY BLUE BOOK 5-YEAR COST TO OWN AWARD



The Outlander was awarded Cost to Own for the second
consecutive year
MMNA marked the seventh consecutive year of sales growth
In the U.S. 2019

FUN FACTS
IN HONOR OF NATIONAL BOSS’S DAY
 The word boss was taken from the Dutch word “baas”.
 A chance to celebrate those who keep us gainfully employed!
“Boss” has been used as slang to describe something cool or
excellent. So, if you are blessed with a great boss, you
could call them a “boss boss”.
 “Boss’s” is grammatically correct when using the possessive
Noun. “Bosses” is the plural form of the noun.
 Hallmark starts offering National Boss’s Day cards for sale in
1979.
 In 1958 Patricia Bays Haroski registers National Boss’s Day
with the U.S. Chamber of Commerce in honor of her father,
whose birthday is October 16th.

Headquarter News
MMNA building during a hot
August afternoon thunderstorm.
Most of us can only imagine the
views from the 6th and 7th floors.
Our homes remain our offices until
at least mid-October.

Tech Talk improvements will be
on-going as we work to provide
information that is beneficial and
interesting.
Please let us know if you would
like to share an idea or information
for an up-coming issue.

8