* * TECHNICAL INFORMATION NOTICE * *
DATE:

September 1, 2020

TO:

Mitsubishi Motors US and Puerto Rico Dealer Principals, Service Managers, and
Parts Managers

RE:

Seat Belt Buckle Safety Recall Campaign

TIN NO.

TIN-20-SR-004

AFFECTED VEHICLES: Certain 2014 – 2019 Outlander and 2018 – 2019 Outlander PHEV
PURPOSE
On July 13, 2020, MMNA submitted to the National Highway Traffic Safety Administration (NHTSA) a
Defect Information Report regarding the 2nd row right hand side seatbelt buckle installed in certain 2014 –
2019 Outlander and 2018 – 2019 Outlander PHEV vehicles.

A recall campaign will be released today due to the seat belt buckle design on the second row
seat, when folding the left-hand side seat back, if the process located in the owner’s manual is
not followed properly, the center seat belt buckle could collide with the right-hand side seat belt
buckle upon folding the right-hand side seat back, causing the cover of the right-hand side seat
belt buckle to come off. If this occurs, the right-hand side seat belt buckle latch may become
inoperable and may not be able to engage the seat belt tongue.
Recall Bulletin SR-20-004 outlining the repair procedure will be available today on MEDIC and
MDL.
Notification letters are being mailed on September 1, 2020 to owners of vehicles affected by
recall SR-20-004 “Seat Belt Buckle,” requesting they contact their local Authorized Mitsubishi
dealership to schedule an appointment to have this recall performed. Sample copies of the
letters are included in the Recall Bulletin for your reference.
Affected new vehicle inventory VINs can be reviewed on the Mitsubishi Dealer Link in the Most
Recent: Open Campaign List available under the service section of “e-reports.” Dealers must
review the Warranty Superscreen to confirm if any vehicles in their new or used vehicle
inventories are affected, and conduct this campaign prior to delivery to customers. This recall
Campaign Number is: C2004R. When checking for applicability of this campaign, please check for
and complete any other open campaigns. Always obtain the customer’s approval before
completing a campaign on a customer owned vehicle.

IMPORTANT
Affected new or used inventory vehicles must be repaired before the vehicle is
sold/delivered. Dealers must check their inventory vehicles’ VINs on the Warranty
Superscreen to verify whether the vehicle is involved in this recall campaign. It is a
violation of Federal law for a dealer to sell/deliver a new motor vehicle or any new or used
item of motor vehicle equipment (including a tire) covered by the notification under a
sale or lease until the defect or noncompliance is remedied.

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