NHTSA ID Number: 10180713
Manufacturer Communication Number: SA-064-20a
TSB/Document Date: 2020-10-05
Summary
The 2021 CX-5 and CX-9 will be the first 6.5 generation vehicles to be equipped with Connected Vehicle Services and some functions will be limited at launch. This service information provides a timeline of the system limitations. Gen 6.5 vs Gen 7. Gen 6.5 (2021 CX-5 and CX-9) Connected Vehicle functions will be similar to Gen 7 (2020 CX-30 and Mazda3). The main difference is that Gen 6.5 vehicles will not include Tire Pressure Monitoring System (TPMS) information (tire pressure).
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TSB/Document ID: SA-064-20a
Replacement Service Bulletin Number:
MFR Communication Date: 2020-09-22
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT ADAPTIVE/MOBILITY
MFR Component System:
MFR Component Subsystem:
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Service Alert
Mazda
North American Operations
Irvine, CA 92618-2922
Subject:
CONNECTED VEHICLE SERVICE INFORMATION
Service Alert No.: SA-064/20
Last Issued: 09/22/2020
BULLETIN NOTES
This Service Alert supersedes the previously issued Service Alert(s) listed below: The changes are noted in
Red.
Previous Service Alert(s): Date(s) Issued:
SA-064/20
09/04/20
APPLICABLE MODEL(S)/VINS
2021 CX-5
2021 CX-9
DESCRIPTION
The 2021 CX-5 and CX-9 will be the first 6.5 generation vehicles to be equipped with Connected Vehicle
Services and some functions will be limited at launch. This service information provides a timeline of the
system limitations.
Gen 6.5 vs Gen 7
Gen 6.5 (2021 CX-5 and CX-9) Connected Vehicle functions will be similar to Gen 7 (2020 CX-30 and
Mazda3). The main difference is that Gen 6.5 vehicles will not include Tire Pressure Monitoring System
(TPMS) information (tire pressure).
Page 1 of 7
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2020 Mazda North American Operations, U.S.A.
09/23/2020 3:48 PM tlawrenc
Service Alert No.: SA-064/20
Last Issued: 09/22/2020
App Screen Gen 7
App Screen Gen 6.5
Vehicle Status
Vehicle Status
TPMS information is displayed
TPMS information is not displayed
Page 2 of 7
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2020 Mazda North American Operations, U.S.A.
09/23/2020 3:48 PM tlawrenc
Service Alert No.: SA-064/20
Last Issued: 09/22/2020
Health Report
Health Report
TPMS information is displayed Vehicle image is not shown (A)
User interface change: Tire Pressure Status (B)
New item: TPMS status (C)
Page 3 of 7
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2020 Mazda North American Operations, U.S.A.
09/23/2020 3:48 PM tlawrenc
Service Alert No.: SA-064/20
Last Issued: 09/22/2020
Timeline
Time Line
Note
Tools
August 27,
2020
Connected
Vehicle Service
inactive
CX-9 Sales Start, West
Android Auto
Coast
inactive
In-Car Wi-Fi
inactive
September
04, 2020
CX-9 DRW32
Android Auto
active
September
11, 2020
CX-9 Sales Start, East
Coast
Connected
Vehicle Service
inactive
In-Car Wi-Fi
inactive
IDS active*
MDARS inactive
September
20, 2020
Connected
Vehicle Service
CX-5 Sales Start, West
inactive
Coast
In-Car Wi-Fi
inactive
IDS active*
MDARS inactive
September
21, 2020
September
21, 2020
Connected Vehicle
Service available
MyMazda App
ver.6.0.0 Release
In-Car Wi-Fi
inactive
In-Car Wi-Fi
inactive
IDS active*
MDARS inactive
VCM Programming
Activate Remote Control by
Smart Phone
MDRT
VCM Programming
Activate Remote Control by
Smart Phone
MDRT
VCM Programming
Activate Remote Control by
Smart Phone
MDRT
IDS active*
MDARS inactive
VCM Programming
Activate Remote Control by
Smart Phone
MDRT
IDS active*
MDARS inactive
VCM Programming
Activate Remote Control by
Smart Phone
MDRT
IDS active*
Late
September
Connected Vehicle
Push Notifications to
CX-9
In-Car Wi-Fi
inactive
Log data retrieval active
MDARS**
CMU
Replace CMU if CMU log data
retrieval is needed before late
September.
Page 4 of 7
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2020 Mazda North American Operations, U.S.A.
09/23/2020 3:48 PM tlawrenc
Service Alert No.: SA-064/20
Last Issued: 09/22/2020
MDARS**
TCU
partially
active
MDRT
October 7,
2020
October 26,
2020
CX-5 Sales Start, East
Coast
In-Car Wi-Fi
inactive
Reprogram, replacement,
activation active
Replacement before late
September:
Hotline authorization for TCU
and SSU
and MDRT Tool
VCM Programming
Activate Remote Control by
Smart Phone
IDS active*
MDARS** partially active (basic functions)
MDRT
VCM Programming
Activate Remote Control by
Smart Phone
IDS active*
MDARS** partially active (basic functions)
In-Car Wi-Fi available
--MDRT
VCM Programming
Activate Remote Control by
Smart Phone
IDS active*
MDARS** partially active (limited functions)
Reprogram, replacement,
camera aiming
Early
November
Wi-Fi Push
Notifications
to CX-5 CX-9
---
Camera Aiming before early
November:
MCVP Loaner (will request
MDARS 360 exception to
View Control turn rate) and customers will be
Module**
passed
to CEC / Mediation to support
on
customers directly.
Reprogram: MDRT tool
available
MDARS** TCU fully active
Mid 2021
---
---
MDARS** All functions active
Page 5 of 7
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2020 Mazda North American Operations, U.S.A.
09/23/2020 3:48 PM tlawrenc
Service Alert No.: SA-064/20
Last Issued: 09/22/2020
* Launch IDS from desktop
** Launch MDARS from MGSS
Page 6 of 7
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2020 Mazda North American Operations, U.S.A.
09/23/2020 3:48 PM tlawrenc
Service Alert No.: SA-064/20
Last Issued: 09/22/2020
IDS vs MDARS - functions performed on each system
Current operation
of scan tool
New operation to
support Connected
Services on 2021
CX-5 and 2021 CX-9
NOTE: Operation is
for 2021 CX-5 and
CX-9 because of
PCM software part
numbers. All other
models will
continue to operate
as shown above.
Page 7 of 7
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2020 Mazda North American Operations, U.S.A.
09/23/2020 3:48 PM tlawrenc
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