NHTSA ID Number: 10180651
Manufacturer Communication Number: ONL6RP09232020
TSB/Document Date: 2020-10-03
Summary
Owner Notification Letter - During manufacturing, the rearview camera was not properly sealed. This can let moisture enter the camera, causing the camera display to be cloudy or the camera not to work, and/or a Rear Camera Not Available message to appear.
September 2020
This notice applies to your vehicle: XXXXXXXXXXXXXXXXX
Product Update: 2018 Odyssey Rearview Camera
Dear FIRSTNAME LASTNAME:
What is the reason for this Product Update?
During manufacturing, the rearview camera was not properly sealed. This can let moisture enter the camera, causing the
camera display to be cloudy or the camera not to work, and/or a Rear Camera Not Available message to appear.
What should you do?
Contact any authorized Honda
dealer for an appointment to replace the rearview camera. This work will be done for FREE.
Please plan to leave your vehicle at the dealer for at least half a day to allow them flexibility in scheduling.
Lessor Information
Please forward a copy of this notice to the lessee.
What to do if you feel this notice is in error
Our records show that you are the current owner or lessee of a 2018 Odyssey involved in this product update. If this is not
the case, or the name/address information is not correct, please fill out and return the enclosed, postage-paid Information
Change Card. We will then update our records.
If you have questions
If you have any questions about this notice, or need assistance with locating a Honda dealer, please call American
Honda's Customer Support & Campaign Center at 1-888-234-2138.You can also visit AskDave.honda.com to use our
24/7 virtual agent or locate a dealer online at www.Hondacars.com. Customers in U.S. territories, please contact your
local distributor/dealer.
We apologize for any inconvenience this campaign may cause you.
Sincerely,
American Honda Motor Co., Inc.
Campaign #A86 / Service Bulletin #20-060
Esta notificación aplica a su vehículo: XXXXXXXXXXXXXXXXX
Septiembre del 2020
Actualización de producto: Cámara para ver hacia atrás de la Odyssey 2018
Estimado FIRSTNAME LASTNAME:
¿Cuál es el motivo de esta actualización de producto?
Durante la fabricación, la cámara para ver hacia atrás no fue sellada adecuadamente. Esto puede permitir que ingrese
humedad en la cámara, ocasionando que la cámara se vea nublada o la cámara no funcione, y/o aparezca un mensaje
“Rear Camera Not Available” (La cámara para ver hacia atrás no está disponible).
¿Qué debe hacer?
Comuníquese con cualquier concesionario Honda autorizado para coordinar una cita para reemplazar la cámara para
ver hacia atrás. Este trabajo se realizará de forma GRATUITA. Por favor haga planes para dejar su vehículo en el
concesionario por lo menos medio día, para permitir flexibilidad en la programación de la cita.
Información para el arrendador
Por favor envié una copia de esta notificación al arrendatario.
Qué debe hacer si considera que esta notificación es errónea
Nuestros registros muestran que usted es el propietario o arrendatario actual de un vehículo Odyssey 2018 el cual
forma parte de esta actualización de producto. Si no es el caso, o si la información de nombre/dirección no está
correcta, por favor llene y devuelva la Tarjeta de Cambio de Información anexa pre-pagada. Con esto actualizaremos
nuestros registros.
Si tiene preguntas
Si tiene preguntas acerca de esta notificación o si necesita asistencia para ponerse en contacto con un
concesionario Honda, por favor comuníquese con el Centro de Apoyo al Cliente y Campañas de American Honda al
1-888-234-2138. Usted también puede ubicar un concesionario en línea en www.Hondacars.com. Los clientes en
territorios de Estados Unidos, por favor comuníquense con su concesionario/distribuidor local.
Le pedimos disculpas por cualquier inconveniente que esta campaña pudiera causarle.
Atentamente,
American Honda Motor Co., Inc.
Campaña #A86 / Boletín de servicio #20-060
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TSB/Document ID: ONL6RP09232020
Replacement Service Bulletin Number:
MFR Communication Date: 2020-09-23
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT
MFR Component System:
MFR Component Subsystem:
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