WPL-30-1414 Service Bulletin/Repair Instructions

WARRANTY POLICY AND PROCEDURES MANUAL
Publication Part Number: North America
Table of Contents
A
Warranty terms and conditions
A1
Aston Martin warranties
A1.1
Warranty communications...................................................................................
A1.2
Warranties............................................................................................................
A1.3
New vehicle limited warranty..............................................................................
A1.4
New vehicle limited warranty statement.............................................................
A1.5
Wear and tear items.............................................................................................
A1.6
What is not covered?...........................................................................................
A1.7
Extra warranty adjustment...................................................................................
A1.8
Corrosion protection warranty............................................................................
A1.9
Federal emission warranties................................................................................
A1.10

A1.11
California emissions warranties...........................................................................

How do I get warranty service?...........................................................................
A2
Parts and accessories warranty
A2.1
Terms and conditions...........................................................................................
A2.2

A2.3
Accessories fitted to a new vehicle......................................................................

What is not covered?...........................................................................................
A3
Additional warranties
A3.2
End of warranty claims........................................................................................
A4
Warranty restrictions
A4.1
Modified or converted vehicles...........................................................................
A4.2
Specific restrictions..............................................................................................
A5
Summary of worldwide warranty terms
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Table of Contents
B
Guide to warranty terms and conditions
B1
General items

Accident damage..................................................................................................

Accident repairs...................................................................................................

Adjustments.........................................................................................................

Air conditioning...................................................................................................

Alternative fuels...................................................................................................

Alternative transport............................................................................................

Audio/communication/navigation........................................................................

Batteries...............................................................................................................

Brake linings........................................................................................................

Bulbs ...................................................................................................................

Cannibalisation....................................................................................................

Clutches (manual)................................................................................................

Communication...................................................................................................

Consumables.......................................................................................................

Dampers..............................................................................................................

Delivery damage..................................................................................................

Diagnosis/investigation time................................................................................

Diagnostic trouble codes (DTC)..........................................................................

Donor parts..........................................................................................................

Drive belts............................................................................................................

Exchange parts (excluding audio/communication/navigation)............................

Fire damage.........................................................................................................

Glass....................................................................................................................

Insurance total loss..............................................................................................

Lubricants, fluids and sealers..............................................................................

Modified or tuned vehicles..................................................................................

Navigation............................................................................................................

Parts (non-genuine)..............................................................................................

Parts discrepancy.................................................................................................

Pre-delivery inspection........................................................................................

Prior authority......................................................................................................

Recovery/towing charges.....................................................................................

Remote handset batteries....................................................................................

Repair or install new assemblies.........................................................................

Repeat repairs......................................................................................................

Road testing.........................................................................................................

Scheduled maintenance items.............................................................................

Shock absorber/air spring/combined air spring and damper module.................

Shortages and incorrect specification (new vehicles)..........................................

Stone chips/paint damage....................................................................................
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Table of Contents

Subcontract repairs..............................................................................................

Surcharges............................................................................................................

Tires.....................................................................................................................

Tire wear..............................................................................................................

Tracking and wheel alignment.............................................................................

Wheel alignment..................................................................................................

Wheel balancing..................................................................................................

Wiper blades........................................................................................................
B2
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Vehicles purchased in or transferred to other markets

Vehicles purchased in other markets...................................................................
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Table of Contents
C
Receiving and storing new vehicles
C1
Receiving new vehicles
C1.1

C1.2
Shortages and incorrect specification..................................................................

Vehicle transfers...................................................................................................
C2
Storing new vehicles
C2.1
Battery care..........................................................................................................
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Table of Contents
D
Pre-delivery and vehicle handover
D1
Preparation of the new vehicle
D2
Recording pre-delivery faults
D2.1

D2.2
Authorization of warranty repairs at pre-delivery...............................................

Parts used for warranty repairs at pre-delivery...................................................
D3
New vehicle presentation
D3.1
New vehicle registrations.....................................................................................
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Table of Contents
E
General authorised dealer responsibilities
E1
General responsibilities
E1.1
Obligations of all authorized dealers..................................................................
E1.2
Warranty and technical training..........................................................................
E1.3

E1.4
Warranty related publications.............................................................................

Auditable warranty documentation.....................................................................
E2
Dealer self-audit
E2.1
Dealer self-audit pack..........................................................................................
E3
WCP (warranty counselling process)
E4
Warranty audit
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Table of Contents
F
Service department processes and controls
F1
Management
F1.0
Management........................................................................................................
F1.1
Reports and controls............................................................................................
F1.2
Service department process.................................................................................
F2
Service reception
F2.1
Defining the customer concern...........................................................................
F2.2
Confirm the warranty status................................................................................
F2.3
Check for potential repeat customer concerns/repairs.......................................
F2.4
Check for outstanding field actions.....................................................................
F2.5
Details required for repair order.........................................................................
F2.6
Additional customer instructions.........................................................................
F3
Workshop supervision (pre-repair)
F3.1
Conduct/arrange any necessary primary diagnosis.............................................
F3.2
Secondary diagnosis............................................................................................
F3.3
Record precise repair instructions on the repair order.......................................
F3.4
Non-standard operations.....................................................................................
F3.5
Ensure the repair time is accurately recorded.....................................................
F3.6

F3.7
Inspect and verify add-on repairs........................................................................

Vehicle Check In/Check Out................................................................................
F4
Technician
F4.1
Conduct any appropriate secondary diagnosis...................................................
F4.2
Report the need for additional work....................................................................
F4.3

F4.4
Record test results and other specification readings...........................................

Write a concise report of all work completed.....................................................
F4.5
Displaced parts....................................................................................................
F5
Parts staff
F5.1
Record on repair order details of all materials issued.........................................
F6
Workshop supervision (post-repair)
F6.1

F6.2
Ensure the repair is clocked off...........................................................................

Verify that the repair order is completed correctly..............................................
F6.3
Review non-standard time...................................................................................
F6.4
Quality control.....................................................................................................
F7
Reimbursement of diagnosis time
F7.1
Repair Process A..................................................................................................
F7.2
Repair Process B..................................................................................................
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