KTB2016 KTM TECHNICAL BULLETIN - USA

JULY 23, 2020

SOFTWARE VERSION INSPECTION AND UPDATES
AFFECTED MODEL:
2020 1290 SUPER DUKE R
RESTRICTIONS: AFFECTED MODELS ARE LINKED BY VIN IN KTM
DEALER.NET
INITIAL INFORMATION:
It is possible that the 2020 1290 Super Duke R was not delivered with the latest software version
available. Therefore, the control units listed below that are installed on the motorcycle must be checked
to verify they have the latest software version downloaded. If they don’t have the latest version they
must be updated.
Dealers must update the flash files on all affected motorcycles in their inventory prior to any customer
delivery. The control units that need checked and possibly updated are the ECU, MCU, COMBINATION
INSTRUMENT, and ABS.

Notes:
In some circumstances, a control unit may influence functions which seemingly have no connection with
the malfunction. Replacing a control unit should be avoided at all costs and will result in a rejection of
the warranty claim. If an error should occur again after the update, please contact KTM Dealer Services
in order to discuss further measures.
The update for the combination instrument may take up to 30 minutes. An external power supply is
essential and mandatory. If the specified charger (XCharge_Pro) is not used and the update is aborted,
the control unit cannot be replaced under the manufacturer’s warranty.

COPYRIGHT NOTICE: The user acknowledges that all components of this technical information are KTM’s and/or third parties’ copyright protected
property. Alteration, assignment, distribution and reproduction are forbidden.
LIMITATION OF LIABILITY: The information included in or available through this technical information may include inaccuracies or errors. In no event
shall KTM and/or its suppliers be liable for any damages whatsoever, arising out of or in connection with the use of this technical information. Please
always refer to the KTM owners and repair manuals for proper instructions or contact the KTM Dealer Services Department.

KTM NORTH AMERICA, INC.
38429 Innovation Court // Murrieta, CA 92563
1119 Milan Avenue // Amherst, OH 44001
8701 Rue Samuel-Hatt // Chambly, QC J3L-6V4
www.ktm.com

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DEALER SERVICES DEPARTMENT © 2020 KTM North America, Inc. – All rights reserved

The new software versions contain the modifications shown in the following chart.

KTB2016 KTM TECHNICAL BULLETIN - USA

JULY 23, 2020

PROCEDURE FOR REPAIR:
1. Connect the motorcycle to the XC_2 diagnostic tool and to the XCharge_Pro external power supply
by performing the following steps:


Remove the seat and remove the diagnostic connector push-on cap.



Connect the XCharge_Pro battery charger to the vehicle battery and initiate “Back-up” mode.



Connect the XC_2 diagnostic tool and its VCI to the vehicle, preferably with the USB cable
(Fig.1).

Fig. 1
2. Check the software versions of the installed ECU, MCU, Combination Instrument, and ABS control
units and update if necessary.
Log into the XC_2 diagnostic tool, select Control Unit Diagnostics, after a few seconds the ECU
icon will appear and should have a blue arrow in the corner of the icon to signify that the
Automatic Flash update is available (Fig.2), click the icon. If the arrow is missing, contact the
Dealer Services Department.

Fig. 2


Click Automatic Flashing and follow the on-screen prompts to update the ECU.



After completion, check the control unit for errors by clicking Scan Again.



Repeat step 2 until you complete the Flashing updates for all of the control units listed.

3. After the control units have been successfully updated, switch off the ignition system for at least 1
minute.
4. Switch on the ignition system.
5. Select control unit diagnostics to perform the AutoScan.
6. Check the control units for possible errors and model variant. Correct the model variant if necessary.
7. Clear the fault memory.
8. Perform a functional check. Allow the engine to start and idle from a cold ambient state to operating
temperature (takes normally 5 minutes or less).
9. Perform and test ride.
COPYRIGHT NOTICE: The user acknowledges that all components of this technical information are KTM’s and/or third parties’ copyright protected
property. Alteration, assignment, distribution and reproduction are forbidden.
LIMITATION OF LIABILITY: The information included in or available through this technical information may include inaccuracies or errors. In no event
shall KTM and/or its suppliers be liable for any damages whatsoever, arising out of or in connection with the use of this technical information. Please
always refer to the KTM owners and repair manuals for proper instructions or contact the KTM Dealer Services Department.

KTM NORTH AMERICA, INC.
38429 Innovation Court // Murrieta, CA 92563
1119 Milan Avenue // Amherst, OH 44001
8701 Rue Samuel-Hatt // Chambly, QC J3L-6V4
www.ktm.com

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DEALER SERVICES DEPARTMENT © 2020 KTM North America, Inc. – All rights reserved



KTB2016 KTM TECHNICAL BULLETIN - USA

JULY 23, 2020

WARRANTY INPUT INFORMATION:
This Technical Bulletin only affects certain VIN numbers! Please check the VIN by performing a
Motorcycle History search in KTM Dealer.net to determine if it’s affected. If the motorcycle is
affected you will see a link to the bulletin and its repair status in the history results. KTM North
America will not warranty units whose VIN numbers are not linked as this bulletin does not apply
to them. It is the responsibility of the dealer to determine if the unit requires this update
by checking the vehicle history and understanding the instructions provided by this bulletin.
Please note that when entering a warranty claim on an affected model, you must perform a vehicle
history search, expand the Technical information window and click the orange arrow on the right side
of the corresponding bulletin message.
You can now choose the TI Number from the list. The TI number for this procedure is according to the
repairs performed and listed in the warranty claim input information; click Continue with selected
action code.
The Warranty Claim is automatically entered for you, including parts & labor. You must enter additional
information in the required fields marked with an asterisk “*” before submitting the claim to KTM. The
flat rate time for this repair is based on the action performed and provided in minutes.

Warranty type:

TI warranty
Component group:

14 - Instruments
Failure code:

700 – Series Improvement
Failure causing part:

61714069000 – Combination instrument
Software update for the whole vehicle
Campaign code: 11_1709996_00 - software update
Labor time: 50 minutes
Parts: None
Are stock parts affected?:

No

COPYRIGHT NOTICE: The user acknowledges that all components of this technical information are KTM’s and/or third parties’ copyright protected
property. Alteration, assignment, distribution and reproduction are forbidden.
LIMITATION OF LIABILITY: The information included in or available through this technical information may include inaccuracies or errors. In no event
shall KTM and/or its suppliers be liable for any damages whatsoever, arising out of or in connection with the use of this technical information. Please
always refer to the KTM owners and repair manuals for proper instructions or contact the KTM Dealer Services Department.

KTM NORTH AMERICA, INC.
38429 Innovation Court // Murrieta, CA 92563
1119 Milan Avenue // Amherst, OH 44001
8701 Rue Samuel-Hatt // Chambly, QC J3L-6V4
www.ktm.com

3

DEALER SERVICES DEPARTMENT © 2020 KTM North America, Inc. – All rights reserved

Campaign code, parts, labor: