93 Problems charging at home
93 20 33 2057353/5 September 4, 2020. Supersedes Technical Service Bulletin Group 93 number 20-25 dated
May 4, 2020 for reasons listed below.
Model(s)

Year

VIN Range

Vehicle-Specific Equipment

Audi e-tron
quattro

2019 - 2020

All

e-tron

A8, Q5, and
Audi e-tron
Sportback

2020

All

TFSI e and e-tron

Condition
REVISION HISTORY
Revision Date

Purpose

5

Revised title

-

Revised Condition (Removed statements that are no longer applicable)
Revised Technical Background (Removed statements that are no longer applicable)
Revised Service (Updated Step 3 and removed Step 7)
4

05/04/2020

Revised header (Added A8 and Q5 TFSI e)
Revised Condition (Added A8 and Q5 TFSI e)
Revised Technical Background (Added A8 and Q5 TFSI e)
Revised Service (Added A8 and Q5 TFSI e)

3

03/27/2020

Revised Warranty (Updated Claim Comment)

Customer states:
 The Audi mobile charger (compact charger) shows red indicator lights.
Workshop findings:
 Vehicle charges at the dealership, using customer mobile charger 120V (level 1) and 240V (level 2) charging.

Technical Background
Audi compact charger (E943) – Audi e-tron quattro, A8 TFSI e, and Q5 TFSI e:
1). 208V network usually in industrial areas or condos. Audi mobile charger is not accepting the 208V nominal
input.

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© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

2). 240V network with low input voltage (less than 230V).

Production Solution
Updated Audi mobile charger software and updated onboard charger (OBC) software.

Service
1. OBC function has been confirmed via level 2 charging (AC), using the dealer-installed charger (B).
2. Audi mobile charger function has been confirmed, by connecting and activation to a 120V or 240V supply (A).
3. Update the Audi mobile charger via the SVM code.
SVM Update Instructions
4. Follow all instructions in TSB 2011732: 00 Software Version Management (SVM), operating instructions, and
for the mobile charger update go to:


Audi Service Net >> e-tron >> Information on the e-tron charging system.

5. Update Audi mobile charger E943 using the SVM action code as listed in the table below, if necessary after
following the instructions for setting up.
Set up using VAS 611 009.

Figure 1. VAS 611 009.

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© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

6. For entering the VIN
use:
AUDILADEKABELMINI
Model selection: All
external components.

Figure 2. Entering the VIN into ODIS.

Model

Old Software
Part Number

Old
Software
Version

New Software
Part Number

New Software Version
(or higher)

SVM Code
Input

Audi e-tron
quattro,
A8 TFSI e,

N/A

0127

N/A

0128

ULKA001

and
Q5 TFSI e

Warranty
Claim Type:

 110 up to 48 Months/50,000 Miles.
 If the vehicle is outside any warranty, this Technical Service Bulletin is informational
only.

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© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Service Number:

9352

Damage Code:

0039

Labor Operations:

Software Update

0151 0000

Time stated on
the diagnostic
protocol (Max
30 TU)

Check charging system

9352 9999

20 TU

GFF

No allowance

0 TU

Road test prior to the service procedure

No allowance

0 TU

Road test after the service procedure

No allowance

0 TU

Diagnostic Time:

Claim Comment:

As per TSB #2057353/5

All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.

Required Parts and Tools
Tool Number

Tool Description

VAS 611 009

Adapter

VAS 6160/VAS 6150

VAS tester with current version of ODIS
(Windows 10)

Additional Information
The following Technical Service Bulletin(s) will be necessary to complete this procedure:
 TSB 2011732, 00 Software Version Management (SVM), operating instructions.
All parts and service references provided in this TSB (2057353) are subject to change and/or removal. Always
check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the
Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair.
©2020 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest
information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in

Page 4 of 5
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites without the prior expressed written permission of the publisher.

Page 5 of 5
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.