The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc and Audi Canada All Rights Reserved.
September 2020

72K6 Page 5 of 10

Release Date

09/16/2020

Technical Service Bulletin

72K6 UPDATE
Service Package – (NVLW)
NOTE
•

All campaign software updates must be completed during a single, standalone ODIS Diagnostic Session.
You must fully complete this campaign and send all logs before beginning any other campaigns or
operations.

•

If there are any ODIS “Hot-Fix” patches installed, they must be removed from the scan tool before
beginning this operation. ODIS “Hot-Fix” patches may affect the update process.

WARNING
Radiator Fan(s) may cycle ON high speed during the Update Process! There is a serious risk that personal injury
may result if contact is made with spinning fan blades. Keep hands and all objects away from Radiator Fan(s)
during Update Process!
TIP
To Update-Programming using SVM, review and follow instructions in Technical Bulletin 2014603: Software
Version Management (SVM) Operating Instructions.
The SVM Process must be completed in its entirety so the database receives the update confirmation response.
A warranty claim may not be reimbursed if there is no confirmation response to support the claim.
•

Open the hood.

•

Open the battery cover.

•

Attach the GRX3000VAS Tester/Charger (or
equivalent) IN POWER SUPPLY MODE to
the vehicle battery or underhood charging
posts.
NOTE

When connecting the charger directly to the battery,
connect the positive cable to the positive terminal of
the battery and connect the negative cable to the
grounding lug on the chassis. DO NOT connect the
ground cable directly to negative terminal of the
battery.
•

Switch on the hazard warning lights.

CAUTION
The procedure may cancel itself if the hazard
warning lights are not switched on. The hazard
warning lights prevent the system from switching to
bus sleep mode during the update.
•

Connect
the
VAS6150X/VAS6160X
Diagnostic Tester to the vehicle.

•

Start the ODIS program.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc and Audi Canada All Rights Reserved.
September 2020

72K6 Page 6 of 10

Release Date

09/16/2020

Technical Service Bulletin

72K6 UPDATE
Service Package – (NVLW)

•

Confirm that scan tool is communicating with
the diagnostic head by USB cable.
o

If the Bluetooth or WiFi symbol is
shown,
then
disconnect
the
diagnostic head from the vehicle and
reconnect the USB cable to the
diagnostic head and then reattach to
the vehicle.

•

From the home screen of the scan tool
highlight “Diagnosis” and perform a full GFF
diagnostic scan.

•

Follow the on-screen prompts.
NOTE

Operating mode “Diagnosis” must be used. Faults
will set in various control modules during the
software update. Using “Diagnosis” will allow the
update to be performed and all update related faults
to be addressed on one diagnostic session.

•

•

After the diagnostic scan is complete:
o

Select the “Special Functions” tab
.

o

Select “SVM Code Input” .

o

Select “Perform test…” .

Follow the on screen prompts.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc and Audi Canada All Rights Reserved.
September 2020

72K6 Page 7 of 10

Release Date

09/16/2020

Technical Service Bulletin

72K6 UPDATE
Service Package – (NVLW)
NOTE
Using Bluetooth or WiFi for this action is
PROHIBITED!
Damage caused to electronic components (e.g.
ECM, TCM, etc.) during the SVM update process is
not covered.
•

Enter the corrective action code (SVM code)
as listed below.

SVM code

72K6A924
•

Select “Accept” .

•

Follow the on-screen prompts.

NOTE

STOP!
This extra ignition cycle step must be followed,
otherwise faults stored during the update may not
be cleared upon exiting the Diagnosis program.
•

After receiving confirmation that the update
completed successfully, the ignition must be
turned off for 60 seconds and then turned
back on.

•

Exit Guided Fault Finding.

•

Upon exiting Guided Fault Finding, the
program will rescan all control modules for
faults. Various basic setting or adaptation
faults may set due to the software update
(seat basic setting and adaptation, for
example).

•

When prompted with the message regarding
“new or known DTC memory entries,” select
“Yes” and follow the newly populated test
plans for resetting basic settings and
adaptations.

TIP
Various event memory entries may be generated
after the update procedure on some vehicles. Put
the vehicle in a corresponding bus sleep mode

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc and Audi Canada All Rights Reserved.
September 2020

72K6 Page 8 of 10

Release Date

Technical Service Bulletin

09/16/2020

72K6 UPDATE
Service Package – (NVLW)
after performing the update in order to clear the
faults.
To put the vehicle in bus sleep mode, disconnect
the diagnostic tester, remove the key from the
vehicle and lock the vehicle with the remote for 5
minutes.

Warranty
Claim Entry Instructions
After Update has been completed, enter claim as soon as possible to help prevent work from being duplicated
elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order.
If customer refused campaign work or vehicle is out of the specified warranty parameter for this Update:


U.S. dealers: Submit the request through Audi Warranty Online under the Campaigns/Update option.



Canada dealers: Upload the repair order to Audi WIN/Operations/Campaign Closure.
Service Number

72K6

Damage Code

0099

Parts Vendor Code
Claim Type

002
Sold vehicle: 7 10
Unsold vehicle: 7 90

Causal Indicator
Vehicle Wash/Loaner
Criteria I.D.

Mark labor as causal
Do not claim wash/loaner under this action
01
LABOR
Labor Op

Time Units

Description

2706 89 50

10

Connect battery charger

7287 25 99

Time stated on
diagnostic protocol

Perform control module update

Additional Actions Some of the affected vehicles may be involved in additional Actions. Please check your
Elsa Campaign/Action Information screen so that any additional required work can be
done simultaneously.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc and Audi Canada All Rights Reserved.
September 2020

72K6 Page 9 of 10

Release Date

Technical Service Bulletin

09/16/2020

72K6 UPDATE
Service Package – (NVLW)
Verifying Vehicle
Eligibility

To verify vehicle eligibility for this Update, always check the Elsa Campaign/Action
Information screen. The Elsa system is the only binding inquiry and verification system;
other systems are not valid and may result in non-payment of a claim.

Help for Claim
Entry

For questions regarding claim entry, contact Audi Warranty.

Required
Customer
Notification

Inform your customer in writing by recording on the Repair Order any and all work that
was conducted on the vehicle, including any and all updates completed under this Update.

Required Special Tools
Battery Tester/Charger

Diagnostic Tester

- GRX3000VAS-

-VAS6150X/VAS6160X-

(or equivalent)

(or equivalent)

Additional Information
All parts and service references provided in this Update are subject to change and/or removal. Always check Elsa
for the most current version of this document.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc and Audi Canada All Rights Reserved.
September 2020

72K6 Page 10 of 10