19 MIL on, DTC P0CE100 or P0C4300 are stored in the thermal management control module
19 20 07 2060218/2 September 1, 2020. Supersedes Technical Service Bulletin Group 19 number 20-05 dated
July 20, 2020 for reasons listed below.
Model(s)

Year

VIN Range

Vehicle-Specific Equipment

Q5

2020

000001 - 089532

TFSI e

Condition
REVISION HISTORY
Revision

Date

Purpose

2

-

Revised Condition (Updated terminology)
Revised Warranty (Updated Service Number and Damage Code)

1

07/20/2020

Initial publication

Customer states:
 MIL on (Figure 1).

Figure 1. MIL on.
Workshop findings:
One of the following DTCs is logged in the thermal management control module, J1024 (address word 00C5):
 DTC P0C4300 (coolant temperature sender 1 for hybrid/high-voltage battery).
Or
 DTC P0CE100 (valve 1 for coolant of hybrid/high-voltage battery).

Technical Background
A software update in the thermal management control module.

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© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Production Solution
New software in the thermal management control module, J1024 (address word 00C5) addressed the condition.

Service
This TSB replaces Pending Service Solution (PSS) TSB 2059530: PSS 19 MIL on, DTC P0C4300 or P0CE100
stored in the thermal management control module.

Applies to vehicles with high-voltage components:
To prevent charging of the high-voltage battery during the software update, the high-voltage cable is to be
removed BEFORE entry of the SVM code on vehicles with high-voltage components.
Charging the high-voltage battery during a software update can lead to damage of the high-voltage components.
SVM Update Instructions
1. Follow all instructions in TSB 2011732: 00 Software Version Management (SVM), operating instructions.
2. Update the thermal management control module, J1024 (address word 00C5) using the SVM action code as
listed in the table below, if necessary:

Model

Q5 TFSI e

Part Number

4M0965429N

Old
Software
Version
0303

Part Number
(or higher)

New Software
Version

SVM Code
Input

(or higher)
4M0965429P

0304

C5A002

Warranty
Claim Type:

 110 up to 48 Months/50,000 Miles.
 G10 for CPO Covered Vehicles – Verify Owner.
 If the vehicle is outside any warranty, this Technical Service Bulletin is informational
only.

Service Number:

8711

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© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Damage Code:

0039

Labor Operations:

Software Update (Includes checking for DTCs) 0151 0000

Time stated on
the diagnostic
protocol (Max
30 TU)

Diagnostic Time:

GFF

No allowance

0 TU

Road test prior to the service procedure

No allowance

0 TU

Road test after the service procedure

No allowance

0 TU

Claim Comment:

As per TSB #2060218/2

All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.

Additional Information
The following Technical Service Bulletin(s) will be necessary to complete this procedure:
 TSB 2011732, 00 Software Version Management (SVM), operating instructions.
All part and service references provided in this TSB (2060218) are subject to change and/or removal. Always
check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the
Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair.
©2020 Audi of America, Inc. All rights reserved. The information contained in this document is based on the
latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes
at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Page 3 of 3
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.