NOTICE:
BEFORE you begin reprogramming, make sure the VIN is correct in all
modules (ACM, CPC, and MCM). If the VIN is not correct in all modules, you
will get an error message when attempting to reprogram.
3. Make sure the VIN is correct in all powertrain modules by looking at the “Identification”
screen in DiagnosticLink®. If the VIN is not correct in all modules, you can correct the VIN
under the Actions drop-down menu in DiagnosticLink® by selecting the “Check VIN
Synchronization” item. Select “Start” from this panel and follow the prompts. You will be
prompted to cycle the key until the routine has completed. When synchronization is
complete, turn the key back on and continue with the download process.

Page 6

Daimler Trucks
North America LLC

Field Service Campaign

September 2020
D20M9

4. Refer to Online Warranty Link (OWL) system to determine which campaign group includes
this vehicle. See Figure 2.

Fig. 2, Campaign Group

Page 7

Daimler Trucks
North America LLC

Field Service Campaign

September 2020
D20M9

5. Refer to Table 3 below to determine the software and fuel map requirements by campaign
group.
Table 3 – Fuel Map Requirement by Group
Module
Software Level

Fuel Map Requirement

Note

D20M9-A
MCM

13.4.2.0

ZGS 003

CPC

R05_03_000a

N/A

D20M9-B
MCM

7.7.1.47

ZGS 003

ACM

8.7.0.107

ZGS 999

CPC

X22_04_000a

N/A

D20M9-C

MCM

4.7.0.0

DD13 and DD15TC: ZGS 004*
DD15AT and DD16: ZGS 003**

CPC04T

X34_02_000A

N/A

ACM

5.57.0.0

ZGS 004

TCM

NAMT070700 or
NAMT075900

N/A

*Except for 380410/1450 2-box fuel
map p/n
A0294488235 ZGS
005
**Except for
400/1750 1-box
rating fuel map p/n
A0304480335
ZGS004

D20M9-D

MCM

6.8.0.1

DD13: ZGS 001 or higher
DD15: ZGS 002***
DD16: ZGS 003 or higher

CPC04T

R44_00_000A

N/A

CPC302T

33.13.00

N/A

ACM

7.61.1.0

ZGS 001 or higher

TCM

***Except for
400/1750 1-box fuel
map p/n
A0684487635 ZGS
001

NAMT191402
N/A
Table 3, Software and Fuel Map Requirements

6. On the Identification screen in DiagnosticLink®, check ALL applicable powertrain modules
(MCM, CPC, ACM, and TCM) to verify the software versions and fuel map part numbers.
See Figure 3 for an example of the Identification screen.

Page 8

Daimler Trucks
North America LLC

Field Service Campaign

September 2020
D20M9

Fig. 3, DiagnosticLink® Identification Screen

7. Are the software versions for ALL powertrain modules equal to or higher than the
minimum software levels listed in Table 3? All powertrain modules must meet the
MINIMUM requirements.
a. If less than the required software versions, proceed to step 9.
b. If equal to the required software versions, proceed to step 8.
c. If greater than or equal to the minimum software versions, proceed to step 14.
8. Do the fuel map part numbers and ZGS meet the requirements listed in table 3?
a. If No, proceed to step 9.
b. If Yes, proceed to step 14.
Page 9

Daimler Trucks
North America LLC

Field Service Campaign

September 2020
D20M9

9. Select the “Program Device” option along the left side of the DiagnosticLink® screen.
10. Select the “Add” button in the upper right corner of the DiagnosticLink® screen and enter the
engine serial number. Then click the “Connect to Server” button in the bottom right corner of
the DiagnosticLink® screen. See Figure 4.

Fig. 4, Adding Engine Serial Number and Connecting to Server

11. Select “Next” after connecting to the server.

Page 10

Daimler Trucks
North America LLC

Field Service Campaign

September 2020
D20M9

12. Update Device Software on all modules that need programming to meet the MINIMUM
software versions listed in Table 3. Document which modules are programmed for warranty
purposes.

Fig. 5, Update Device Software

13. When programming is complete, click the “Finish” button and perform the following to allow
the modules to synchronize with each other:
a) Turn the vehicle ignition OFF, disconnect the USB Link at either the computer port
or vehicle diagnostic port, and wait one minute.
b) Turn the vehicle ignition ON and wait one minute.
c) Turn the vehicle ignition OFF and wait one minute.
d) Turn the vehicle ignition ON and wait one minute.
e) Reconnect the USB Link, reconnect DiagnosticLink® to the MCM, ACM, CPC, and
confirm the proper software versions.
14. Update the server by navigating to the Program Device tab and clicking the “Connect to
Server” button in the bottom right corner of the DiagnosticLink® screen.

Page 11

Daimler Trucks
North America LLC

Field Service Campaign

September 2020
D20M9

Important: ALL units in the campaign require emission label replacement. See figure 6 for
sample emission labels.
15. Remove and replace the emission label from the engine rocker cover based on the engine
serial number listing included with this Field Service Campaign. Note that the old label is
designed to come off in pieces during removal from the engine.

Fig. 6, Sample Emission Labels

Page 12

Daimler Trucks
North America LLC

Field Service Campaign

September 2020
D20M9

16. Fill out the attached Certified Emission Label Check Sheet and attach the pieces of the
old label to the check sheet. For verification, attach an image of the form with the
removed label to the claim in OWL. See figure 7.

Fig. 7, Certified Emission Label Check Sheet

17. Repairs are complete.
Page 13

Daimler Trucks
North America LLC

Field Service Campaign

September 2020
D20M9

Completion Stickers


Upon completion of Field Service Campaign D20M9, clean a spot on the base label (Form
WAR259), write the Field Service Campaign Number D20M9 on a blank, black completion sticker
(Form WAR261), and attach the completion sticker to the base label.



Label ordering info: DTNAConnect > Services and Reference > Publications & Warranty
Supplies > Warranty

Page 14

Daimler Trucks
North America LLC

Field Service Campaign

September 2020
D20M9

Certified Emission Label Check Sheet
Detroit Diesel Corporation
I _____________________________, an employee of _____________________________
hereby certify the following:
I certify that the Emission Label has been removed and replaced with a new Certified Emission Label for this serial
number.
VIN: _____________________________
ESN: _____________________________
COMPLETED
Qty
Remove Emission Label
Apply New Certified Emission
Label

check '√' box

1
1

__________________________
Signature
__________________________
Print Name
__________________________
Date

Attach pieces of old
label here:

Attach image verification of the form and the removed label to the claim in Online Warranty Literature (OWL).

Page 15

Daimler Trucks
North America LLC

Field Service Campaign

September 2020
D20M9

Certified Emission Label Ordering Instructions
1. Navigate to the Order Center on DTNA Connect. See Figures 7 and 8 below.
Order Center - Clean Idle

Fig. 7, DTNA Connect

Fig. 8, Order Center

Page 16

Daimler Trucks
North America LLC

Field Service Campaign

September 2020
D20M9

Fig. 9, Emission Label Ordering Process

2. Click the “+” icon next to “Add a Clean Idle / Emission / Other Label.” See Figure 9.
3. Use the item drop-down menu and select “D20M9 Campaign Label.” See Figure 10.
NOTE: The price for the D20M9 Campaign Label should be $0.00.

Fig. 10, Emission Label Ordering Process

Page 17

Daimler Trucks
North America LLC

Field Service Campaign

September 2020
D20M9

4. Complete the “VIN” and “Original ESN” fields and select “Insert Item.” See Figure 11.

Fig. 11, Emission Label Ordering Process

5. Click “Next” to complete the ordering process. Once your request is submitted in the
Order Center, you will receive an email confirmation. Submitting follow-up requests will
create duplicate cases. Please call the DETROIT™ Customer Support Center CSC at
800-445-1980 or email [email protected] if you need to follow-up.

Page 18