T-SB-0084-20

August 28, 2020

2021 Tacoma Pre-Delivery Service (PDS)
Service
Category

General

Section

Pre-Delivery Service

Market USA

Applicability
YEAR(S)

MODEL(S)

2021

Tacoma

ADDITIONAL INFORMATION

Introduction

Pre-Delivery Service (PDS) is a critical step in satisfying our new car customers. Customer
feedback indicates the following areas deserve special attention when performing PDS:





Careful inspection for paint chips/scratches and body dents/dings.
Proper operation of electrical accessories (including interior light, clock, and radio reset).
Interior cleanliness.
Proper function of mechanical systems.

Customer retention and proper maintenance of vehicles are and have always been a major focus
for Toyota. To help remind customers that regular service is essential to the proper maintenance
of the vehicle, dealers are required to install a service reminder sticker before delivery. By doing
this, customers will be reminded to return to your dealership for service. Your current service
reminder sticker may be used. (See PDS Check Sheet item 8 of “Final Inspection and Cleaning.”)
This bulletin contains the PDS procedures which apply specifically to 2021 model year Tacoma
vehicles. A universal PDS Check Sheet that contains PDS steps that apply to all 2021 model year
Toyota vehicles has been developed. To properly perform a complete PDS, you must complete all
procedures contained in this TSB as well as the universal PDS Check Sheet.
In addition, if the vehicle is stored for over 30 days, be sure to follow Long-Term Vehicle
Storage Guidelines.

© 2020 Toyota Motor Sales, USA

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T-SB-0084-20

August 28, 2020

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2021 Tacoma Pre-Delivery Service (PDS)
Warranty Policy

If the need for additional repairs or adjustment is noted during PDS, the required service should
be performed under warranty. Reimbursement will be managed under the warranty policy.
The Warranty Policy and Procedures Manual requires that you maintain the completed
Check Sheet in the customer’s file. If you cannot produce a completed form for each retailed
vehicle upon TMS and/or Region/Distributor audit, the PDS payment amount will be subject
to debit.
An additional Repair Order completed in conjunction with normal PDS MUST have time
punch/flags for service. If multiple repairs are performed, separate time flags MUST be punched
for each repair.

Warranty Information
OP CODE

DESCRIPTION

MODEL

TIME

OFP

T1

T2

001013

Pre-Delivery Service (PDS)

Tacoma

0.9

–

–

–

Required Tools & Equipment
REQUIRED EQUIPMENT

SUPPLIER

Techstream ADVi*

QTY

TSADVUNIT

Techstream 2.0
Techstream Lite

PART NUMBER

TS2UNIT
ADE

Techstream Lite (Green Cable)

TSLITEPDLR01
TSLP2DLR01

*Essential SST.

NOTE
 Only ONE of the Techstream units listed above is required.
 Software version 15.00.028 or later is required.
 Additional Techstream units may be ordered by calling Approved Dealer Equipment (ADE)
at 1-800-368-6787.

© 2020 Toyota Motor Sales, USA

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2021 Tacoma Pre-Delivery Service (PDS)
Procedures



Short Pin Installation .............................................................................................................. 3



Compass Calibration*............................................................................................................. 4



Tire Pressure Warning System (TPWS) Initialization .............................................................. 4



Front License Plate and Mounting Bracket Installation* .......................................................... 5



Dealer Contact Information for Call Dealer Head Unit Function* ............................................ 6



Entune™ 3.0 App Suite Connect Initialization/Update*........................................................... 6

*If applicable.

Short Pin Installation

The short pin has been removed at the assembly plant to reduce parasitic current draw in transit
and storage. The removed short pin is stored in the blank space of the relay block in the engine
compartment. The short pin MUST be reinstalled to the original location during PDS.
Figure 1.

1

2

3

1

Relay Block

2

Remove Short Pin

3

Install Short Pin (Original Location)

© 2020 Toyota Motor Sales, USA

T-SB-0084-20

August 28, 2020

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2021 Tacoma Pre-Delivery Service (PDS)
Compass Calibration

Refer to the applicable Repair Manual for the calibration procedure for vehicles equipped with
a compass in the Multi-information Display.
NOTE
 Do NOT perform calibration of the compass in a place where the Earth's magnetic field is subject to
interference (underground parking, under a steel tower, between buildings, roof parking, near a railroad
crossing, near a large vehicle, etc.).
 Do NOT operate electric systems during the calibration (moonroof, power windows, etc.), as they may
interfere with the calibration.
 The dot on the compass display disappears when calibration has been completed.

Tire Pressure Warning System (TPWS) Initialization

Refer to the applicable Repair Manual for the TPWS initialization procedure.
Note the spare tire does NOT have a TPWS sensor.
NOTE
To adjust the tire pressure correctly when the outside temperature is significantly colder than shop
temperature, perform a Health Check using Techstream and select the compensation tire pressure
checkbox. Compensation pressures will display on the Health Check results screen. Adjust the tire
pressure when the tires are cold.

© 2020 Toyota Motor Sales, USA

T-SB-0084-20

August 28, 2020

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2021 Tacoma Pre-Delivery Service (PDS)
Front License Plate and Mounting Bracket Installation

The front license plate bracket and four self-tapping screws are loaded in the vehicle at the
assembly plant. Follow this procedure to install the front license plate bracket and front license plate
in states where it is required by law.
1. Align the holes on the front license plate
mounting bracket with the dimples on the
front bumper cover.

Figure 2.

2. Install two long self-tapping screws through
the recessed holes on the front license plate
mounting bracket and screw through front
bumper cover.
NOTICE
Do NOT pre-drill holes through the
bumper cover.
1

Do NOT over-tighten the
self-tapping screws.

3

2

3. Insert the license plate onto the tabs on
the bracket.
4. Align the holes on the license plate with the
holes on the license plate bracket.
5. Install one short self-tapping screw through
the driver side license plate hole extending
into the bracket.
6. Install one short self-tapping screw through
the passenger side license plate hole
extending into the bracket.

4
5

NOTICE

1

Dimple

Do NOT pre-drill holes through the
bumper cover.

2

License Plate Mounting Bracket

3

Long Self-tapping Screw

4

Short Self-tapping Screw

5

Front License Plate

Do NOT over-tighten the
self-tapping screws.

© 2020 Toyota Motor Sales, USA

T-SB-0084-20

August 28, 2020

2021 Tacoma Pre-Delivery Service (PDS)
Dealer Contact Information for Call Dealer Head Unit Function

Refer to the Multimedia System Owner’s Manual to add dealer contact information.
NOTE
This step is not applicable to the following Tacoma models:






SR
SR5
TRD Pro M/T
TRD Sport M/T (Premium Audio)
TRD Off Road M/T (Premium Audio)

Entune™ 3.0 App Suite Connect Initialization/Update

Refer to T-SB-0039-20 Entune™ 3.0 App Suite Connect to initialize/update the
Entune™ 3.0 App Suite Connect.

© 2020 Toyota Motor Sales, USA

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