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NHTSA ID Number: 10179783

Manufacturer Communication Number: K0P_19TE12-TI-Up

TSB/Document Date: 2020-09-14


Summary

TI: TECHNICAL INSTRUCTIONS FOR LIMITED SERVICE CAMPAIGN K0P CUSTOMER SUPPORT PROGRAM 19TE12 SAFETY CONNECT SYSTEM ? VEHICLE LOCATION INACCURATE


11

h)

Click on “Start”.

i)

While reprogramming, the screen shown on the below is displayed.
NOTE:
• As reprogramming completes within approximately 75 minutes, stay near the vehicle and DO NOT
allow any third parties to operate the vehicle or Techstream in order to prevent troubles from being
occurred. The following phenomena may be observed while reprogramming due to interrupted
communication. However, there is no problem.
- Vehicle proximity alarming sound.
- Blackout navigation screen (black).
- Indication of a warning lamp or error message in the meter.
• “Now processing” is displayed for about 10 minutes. DO NOT finish reprogramming until the screen
changes.

If the following window is displayed and the reprogramming has failed, click on "Retry" and then
"Cancel" to finish the reprogramming process. Remove the DCM (telematics transceiver) from
the vehicle and perform the reprogramming procedure again only to the DCM (telematics
transceiver). Refer to Section XIII

12

j)

After “Flash Calibration Update Successful” is displayed, move the
shift lever to Parking position and turn the IG off and click the “Next”
button.
NOTE: After “Next” is clicked, a bar showing the progress is
displayed. DO NOT turn the IG on while the bar is shown.

k)

Follow the on-screen instructions and turn the IG on, and then click
the “Next” button.
NOTE: DO NOT turn the IG on with the brake pedal depressed.
Otherwise the engine starts.

l)

After reprogramming, make sure that the "After update "Current Cal
ID" is correct.
m) Click the “Finish” button.

Click the “Finish” button with the IG on,
even though the instruction on the screen
says to turn the IG off.

After the reprogramming has been completed, refer to Section XV and
restore the vehicle.

13

XII. 13/14VI-DCM UPDATE CALIBRATION
UPDATE THE TELEMATICS SYSTEM
Click the NEW CID link below to update the DCM

DCM(Telematics System) Calibrations
DCM
Model

13/14
VI-DCM

Current CID

NEW CID

00003.00.05.01.03.16

00003.20.05.01.03.16

00003.00.05.01.03.21

00003.20.05.01.03.21

00003.00.05.01.13.02

00003.20.05.01.13.02

00003.00.05.01.13.03

00003.20.05.01.13.03

00003.00.05.01.13.04

00003.20.05.01.13.04

00003.00.05.01.13.06

00003.20.05.01.13.06

Check the CUW application
a)

Check if the Special CUW (only for DCM)” is downloaded.
NOTE:
If Special CUW (only for DCM) has not been downloaded, follow
the instructions of section VII.

b)

When Calibration Update Wizard is launched, click on “Next”.

c)

Select a device tool, and then click on “Next”.

d)

Confirm that "Current Cal ID" and "New Cal ID" are correct, and then
click on “Next”.
NOTE: The calibration IDs will be displayed as shown on the left.
Please make sure you DO NOT mistake where to check to confirm
the IDs.

14

e)

Follow the on-screen instructions and turn the IG off, and then click
on “Next”.
NOTE: After “Next” is clicked, a bar showing the progress is
displayed. DO NOT turn the IG on while the bar is shown.

Vehicle condition before reprogramming
DO NOT start the engine.
f)

Turn the IG to the ON position (engine off).
NOTE:
DO NOT depress the brake pedal.

g)

Move the shift lever to Neutral position.
NOTE:
• The reprogramming takes more than 60 minutes to
complete, and the vehicle will turn the IG OFF automatically
when it has passed about 60 minutes with IG ON while the
shift lever is in P position. Therefore, make sure to move the
shift lever to N position before starting the reprogramming.
• The alarm sound will be heard if the door is fully closed with
IG ON while the shift lever is in Neutral position, on either of
the following conditions:
- The key is outside the vehicle
- The key battery is low

15

h)

Click on “Start”.

i)

While reprogramming, the screen shown on the below is displayed.
NOTE:
• As reprogramming completes within approximately 85 minutes, stay near the vehicle and DO NOT
allow any third parties to operate the vehicle or Techstream in order to prevent issues from
occurring. The following phenomena may be observed while reprogramming due to interrupted
communication. However, there is no problem.
- Vehicle proximity alarming sound.
- Blackout navigation screen (black).
- Indication of a warning lamp or error message in the meter.
• “Now processing” is displayed for about 10 minutes. DO NOT finish reprogramming until the screen
changes.

If the following window is displayed and the reprogramming has failed, click on "Retry" and then
"Cancel" to finish the reprogramming process. Remove the DCM (telematics transceiver) from
the vehicle and perform the reprogramming procedure again only to the DCM (telematics
transceiver). Refer to Section XIII

16

j)

After “Flash Calibration Update Successful” is displayed, move the
shift lever to Parking position and turn the IG off and click the “Next”
button.
NOTE: After “Next” is clicked, a bar showing the progress is
displayed. DO NOT turn the IG on while the bar is shown.

k)

Follow the on-screen instructions and turn the IG on, and then click
the “Next” button.
NOTE: DO NOT turn the IG on with the brake pedal depressed.
Otherwise the engine starts.

l)

After reprogramming, make sure that the "After update "Current Cal
ID" is correct.

m) Click the “Finish” button.

Click the “Finish” button with the IG on,
even though the instruction on the screen
says to turn the IG off.

After the reprogramming has been completed, refer to Section XV and
restore the vehicle.

17

XIII.

IF UPDATE CALIBRATION FAILS
If the calibration fails contact your FTS for warranty claim filling instructions

REMOVE THE DCM (TELEMATICS TRANSCEIVER)
Go on TIS and refer to the repair manual for how to separate the seat
Path: CELLULAR COMMUNICATION / DCM(TELEMATICS TRANSCEIVER) / REMOVAL
Note: you can copy and paste the path above into the TIS search bar to access the instructions
quickly

CONNECT THE TECHSTREAM TO THE DCM
a) Using a Cable No.1 & No.2 (provided tool), connect the Techstream to the DCM.
NOTE: DO NOT use these tools except for this campaign.
Follow the instructions below. Otherwise, the battery voltage will decrease or communication
will become disabled, and this may require the replacement of the DCM.
• Turn off the screen saver and power saving mode of the PC.
• Use the external power supply for the PC. (DO NOT use the PC’s internal battery or vehicle’s
battery.)
• Ensure that the communication cable connectors are securely connected, the cable is in
good condition, and the connection is stable.

18

UPDATE THE TELEMATICS SYSTEM
a) Perform a Health Check.
NOTE:
• Only "Telematics" will be shown on the System column.
• Some DTCs may be shown but it does not affect the reprogramming.
Click the NEW CID link below to update the DCM

DCM(Telematics System) Calibrations
DCM
Model

Current CID

NEW CID

12DCM

00002.40.06.04.01.91

00002.80.06.04.01.91

00003.00.05.01.03.16

00003.20.05.01.03.16

00003.00.05.01.03.21

00003.20.05.01.03.21

00003.00.05.01.13.02

00003.20.05.01.13.02

00003.00.05.01.13.03

00003.20.05.01.13.03

00003.00.05.01.13.04

00003.20.05.01.13.04

00003.00.05.01.13.06

00003.20.05.01.13.06

13/14
VI-DCM

b)

When Calibration Update Wizard is launched, click on “Next”.

c)

Select a device tool, and then click on “Next”.

d)

Confirm that "Current Cal ID" and "New Cal ID" are correct, and then
click on “Next”.
NOTE: The calibration IDs will be displayed as shown on the left.
Please make sure you DO NOT mistake where to check to confirm
the IDs.

e)

Click on “Next”.
NOTE: It is NOT necessary to follow the instructions on the
screen of Techstream.

19

f)

Click on “Start”.
NOTE: It is NOT necessary to follow the instructions on the
screen of Techstream.

g)

While reprogramming, the screen shown on the below is displayed.
NOTE:
As reprogramming completes within approximately 75 minutes (12DCM) or 85 minutes (13/14VI-DCM),
stay near the vehicle and DO NOT allow any third parties to operate the vehicle or Techstream in order
to prevent issues from occurring.
The following phenomena may be observed while reprogramming due to interrupted communication.
• “Now processing” is displayed for about 10 minutes. DO NOT finish reprogramming until the screen
changes.

h)

After “Flash Calibration Update Successful” is displayed, click the
“Next” button.
NOTE: After “Next” is clicked, a bar showing the progress is
displayed.

i)

Click the “Next” button.
NOTE: It is NOT necessary to follow the instructions on the
screen of Techstream.

j)
k)

After reprogramming, make sure that the "After update "Current Cal
ID" is correct.
Click the “Finish” button.

INSTALL THE DCM (TELEMATICS TRANSCEIVER)
Go on TIS and refer to the repair manual for how to separate the seat
Path: CELLULAR COMMUNICATION / DCM(TELEMATICS TRANSCEIVER) / INSTALLATION
Note: you can copy and paste the path above into the TIS search bar to access the instructions
quickly

20

XIV.

D/C CUT AND SHORT PIN LOCATION
4RUNNER (GRN28#)

LAND CRUISER (URJ200)
Before Aug. 2015 Production

LAND CRUISER (URJ200)
After Aug. 2015 Production

PRIUS (ZVW50)

PRIUS,PRIUS V (ZVW30,ZVW4#)

XV.COMPLETE REPAIR
DISCONNECT THE GR8/DCA
RESTORE THE VEHICLE (IF YOU REPROGRAM 12DCM)
a) Reinstall the “D/C CUT FUSE” or “SHORT PIN”.
b) (Only 4RUNNER, PRIUS, PRIUS V).
(1) Disconnect cable from negative battery terminal.
(2) Connect each connector of the front passenger seat. Refer to repair manual for installation.
Depending on seat type, you may need to perform certain initializations (such as Zero Point Calibration)
refer to the repair manual for details
(3) Connect cable to negative battery terminal.
(4) Some systems need to be initialized after the cable is reconnected. Refer to repair manual for
initialization.
PERFORM VERIFICATION HEALTH CHECK
a) Using a Techstream, perform a Health Check.
b) Clear DTC’s that may have set during the re-flash procedure.
c) Re-run the Health Check to confirm that no DTC’s reappear.
THIS VERIFICATION HEALTH CHECK IS
NECESSARY to update the results and CID’s
to the National database.
CONFIRM CID UPDATE
a) On the Stored Data tab, confirm the following for the DCM:
The calibration ID is the latest version

21

PRINT CUSTOMER HEALTH CHECK REPORT
a) From the Stored Data tab, select the Customer Health Check Report button (TIS will launch when button is
pressed).

b)
c)
d)
e)

Log in to TIS.
Input Vehicle Mileage and Repair Order number.
Check the “Performed” campaign button for campaign K0P
Select the Report button.

f)
g)
h)

Confirm Customer Health Check Report information is correct.
Print Customer Health Check Report from TIS.
Sign and provide to the customer.

NOTE:
If Service Mode screen is shown on the navigation screen, press OK to cancel service mode.

22

XVI.

REINSTALL THE REGULAR CUW
作業 Reinstall

Regular CUW after Completion

RUN THE INSTALLER

SELECT THE REGULAR CUW APPLICATION
a) Select “Regular CUW (except for DCM)”.
b) Click on the “Next” button to install the regular CUW application.

COMPLETE INSTALLATION
a) Click on the “Finish” button to finish.
NOTE: Use the regular CUW application after installing it to the
personal computer which has Techstream.

23

◄ VERIFY REPAIR QUALITY ►
-

Confirm the calibration has been updated
If the seat was removed, confirm it has been reinstalled correctly
If the DCM was removed, confirm it has been reinstalled correctly
If you have any questions regarding this update, please contact your regional representative.

XVII.

APPENDIX

A. CAMPAIGN DESIGNATION DECODER

19TA01
19

T

A

01

Year Camp aig n
is La un ched

Vehicle Make

Field Actio n Categ o ry an d Pha se

Field Actio n Seq uen ce

T = ToyotaeBay logo
L = LexuseBay logo

A = Safety Recall Rem edy
B = Safety Recall Interim
C = Special Service Camp aign
D = Lim ited Service Cam paign
E = Custom er Sup port Program

01 = 1st Field Action of the year
02 = 2 nd Field Action of the year
03 = 3 rd Field Action of the year

19 = 2019
20 = 2020
21 = 2021
22 = 2022
23 = 2023
Etc...

(May use other characters in uniq ue
cases)

(The seq uence is unique for each
Field Action category)

Examples:
19TA01 = Launched in 2019, ToyotaeBay logo, Safety Recall Remedy Phase, 1st Safety Recall Launched in 2019
20TC02 = Launched in 2020, Special Service Campaign, 2nd Special Service Campaign Launched in 2020
21TE05 = Launched in 2021, Customer Support Program, 5th Customer Support Program Launched in 2021
B. CAMPAIGN PARTS DISPOSAL
As required by Federal Regulations, please make sure all campaign parts (original parts) removed from the
vehicle are disposed of in a manner in which they will not be reused, unless requested for parts recovery
return.

24

12

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TSB/Document ID: K0P_19TE12-TI-Up

Replacement Service Bulletin Number:

MFR Communication Date: 2020-08-24

MFR Internal Campaign ID/Software Version:

Communication Type: Service Bulletin/Repair Instructions

NHTSA Components: EQUIPMENT

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