T-SB-0077-20

August 11, 2020

2021 4Runner Pre-Delivery Service (PDS)
Service
Category

General

Section

Pre-Delivery Service

Market USA

Applicability
YEAR(S)

MODEL(S)

2021

4Runner

ADDITIONAL INFORMATION

Introduction

Pre-Delivery Service (PDS) is a critical step in satisfying our new car customers. Customer
feedback indicates the following areas deserve special attention when performing PDS:





Careful inspection for paint chips/scratches and body dents/dings.
Proper operation of electrical accessories (including interior light, clock, and radio reset).
Interior cleanliness.
Proper function of mechanical systems.

Customer retention and proper maintenance of vehicles are and have always been a major focus
for Toyota. To help remind customers that regular service is essential to the proper maintenance
of the vehicle, dealers are required to install a service reminder sticker before delivery. By doing
this, customers will be reminded to return to your dealership for service. Your current service
reminder sticker may be used. (See PDS Check Sheet item 8 of “Final Inspection and Cleaning.”)
This bulletin contains the PDS procedures that apply specifically to 2021 model year 4Runner
vehicles. A universal PDS Check Sheet that contains PDS steps that apply to all 2021 model year
Toyota vehicles has been developed. To properly perform a complete PDS, you must complete
all procedures contained in this TSB as well as the universal PDS Check Sheet.
In addition, if the vehicle is stored for over 30 days, be sure to follow Long-Term Vehicle
Storage Guidelines.

© 2020 Toyota Motor Sales, USA

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T-SB-0077-20

August 11, 2020

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2021 4Runner Pre-Delivery Service (PDS)
Warranty Policy

If the need for additional repairs or adjustment is noted during PDS, the required service should
be performed under warranty. Reimbursement will be managed under the warranty policy.
The Warranty Policy and Procedures Manual requires that you maintain the completed
Check Sheet in the customer’s file. If you cannot produce a completed form for each retailed
vehicle upon TMS and/or Region/Distributor audit, the PDS payment amount will be subject
to debit.
An additional Repair Order completed in conjunction with normal PDS MUST have time
punch/flags for service. If multiple repairs are performed, separate time flags MUST be punched
for each repair.

Warranty Information
OP CODE

DESCRIPTION

MODEL

TIME

OFP

T1

T2

001013

Pre-Delivery Service (PDS)

4Runner

1.1

–

–

–

Required Tools & Equipment
REQUIRED EQUIPMENT

SUPPLIER

Techstream ADVi*

QTY

TSADVUNIT

Techstream 2.0
Techstream Lite

PART NUMBER

TS2UNIT
ADE

Techstream Lite (Green Cable)

TSLITEPDLR01
TSLP2DLR01

*Essential SST.

NOTE
 Only ONE of the Techstream units listed above is required.
 Software version 15.00.028 or later is required.
 Additional Techstream units may be ordered by calling Approved Dealer Equipment (ADE)
at 1-800-368-6787.

© 2020 Toyota Motor Sales, USA

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T-SB-0077-20

August 11, 2020

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2021 4Runner Pre-Delivery Service (PDS)
Procedures



Short Pin Installation* ........................................................................................................... 3



Tire Pressure Warning System (TPWS) Initialization* ........................................................... 3



Compass Calibration* .......................................................................................................... 4



Roof Rack Leg Cover Installation ......................................................................................... 4



Front Bumper Lower Side Support Installation ..................................................................... 5



Front License Plate and Mounting Bracket Installation* ........................................................ 6



Dealer Contact Information for Call Dealer Head Unit Function* .......................................... 7



Entune™ 3.0 App Suite Connect Initialization/Update* ........................................................ 7

*If applicable.

Short Pin Installation

To minimize battery discharge, the short pin has been removed and is stored in the engine
compartment relay block. Install the short pin and confirm ALL related Diagnostic Trouble Codes
(DTCs) are cleared. If any DTCs besides B1650 and B1794 remain, refer to the applicable
Repair Manual.
Figure 1.

NOTE
 Removing the short pin cuts off the power
sources relating to the dome, radio No. 1, and
ECU-B fuses.
 The short pin does not function as a fuse,
so only install it in the position shown.
 If the vehicle is stored in the dealership for a
long period of time after PDS, disconnect the
negative (–) battery terminal to prevent battery
discharge.
 Refer to Service Bulletin No. T-SB-0035-20
Battery Maintenance During PDS for battery
maintenance information.

2
1

3

1

Relay Block

2

Remove Short Pin

3

Install Short Pin (Original Location)

Tire Pressure Warning System (TPWS) Initialization

Refer to the applicable Repair Manual for the TPWS initialization procedure.
NOTE

 Limited models have TPWS sensor in the spare tire.
 To adjust the tire pressure correctly when the outside temperature is significantly colder than shop
temperature, perform a Health Check using Techstream and select the compensation tire pressure
checkbox. Compensation pressures will display on the Health Check results screen. Adjust the
tire pressure when the tires are cold.

© 2020 Toyota Motor Sales, USA

T-SB-0077-20

August 11, 2020

Page 4 of 7

2021 4Runner Pre-Delivery Service (PDS)
Compass Calibration

Refer to the applicable Repair Manual for the calibration procedure for vehicles equipped with a
compass in the Multi-information Display.
NOTE
 Do NOT perform calibration of the compass in a place where the Earth's magnetic field is subject to
interference (underground parking, under a steel tower, between buildings, roof parking, near a
railroad crossing, near a large vehicle, etc.).
 During calibration, do NOT operate the electric systems (moonroof, power windows, etc.) as they may
interfere with the calibration.
 The dot on the compass display disappears when calibration has been completed.

Roof Rack Leg Cover Installation

The roof rack leg cover is loaded in the vehicle at assembly plant to avoid dirt in transit. Please
install the roof rack leg covers to the roof rack rails according to the following procedure.
1. Insert the protrusions at the front of the
cover into the roof rack rail.

Figure 2.

2. Place the cover on the leg, aligning each
rear end. At this time, do NOT press down.
3. Engage the cover claws located toward the
outside of the vehicle.

2

1

4. Engage the cover claws located toward the
inside of the vehicle.
NOTICE
If the inside and outside cover claws are
pressed down at the same time,
the cover claws may be damaged.

1

Outside

2

Rear

5. Check that the covers are
securely installed.

© 2020 Toyota Motor Sales, USA

T-SB-0077-20

August 11, 2020

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2021 4Runner Pre-Delivery Service (PDS)
Front Bumper Lower Side Support Installation

The front bumper lower side support set is stored in the luggage compartment to avoid damage
during transportation.
1. Attach the four claws and guide to each support.
2. Install the left front bumper lower side support to the front bumper by engaging the four claws
and inserting the two clips.
3. Repeat step 2 for the right side.
Figure 3.

Claw
Clip

© 2020 Toyota Motor Sales, USA

T-SB-0077-20

August 11, 2020

Page 6 of 7

2021 4Runner Pre-Delivery Service (PDS)
Front License Plate and Mounting Bracket Installation

The front license plate bracket and two self-tapping screws are stored in the vehicle. Follow this
procedure to install the front license plate bracket and front license plate in states where it is
required by law.
1. Align holes “A” of the mounting bracket
with the dimples on the front bumper cover.

Figure 4.

A

2. Install the two self-tapping screws through
the mounting bracket and into the front
bumper at the dimples.

4

NOTICE
B

 Do NOT pre-drill holes into
the bumper.
 Do NOT overtighten the
self-tapping screws.
 Horizontally install the self-tapping
screw to the boss of the
bumper cover.

2

1

1

NOTE
 Holes “A” are used for installation of the
mounting bracket to the front bumper
cover.
 Holes “B” are used for installation of the
front license plate to the
mounting bracket.

2
3

3. Install the license plate to the mounting
bracket using two self-tapping screws.
NOTICE
Do NOT overtighten the
self-tapping screws.

1

Mounting Bracket

2

Self-tapping screw

3

License Plate

4

Dimple

© 2020 Toyota Motor Sales, USA

T-SB-0077-20

August 11, 2020

Page 7 of 7

2021 4Runner Pre-Delivery Service (PDS)
Dealer Contact Information for Call Dealer Head Unit Function

Refer to the Multimedia System Owner’s Manual to add dealer contact information.
NOTE
Limited, TRD Pro, and Nightshade models ONLY.

Entune™ 3.0 App Suite Connect Initialization/Update

Refer to T-SB-0039-20 Entune™ 3.0 App Suite Connect to initialize/update the Entune™ 3.0
App Suite Connect.

© 2020 Toyota Motor Sales, USA