NHTSA ID Number: 10179741
Manufacturer Communication Number: L-SB-0032-20
TSB/Document Date: 2020-09-14
Summary
TSB: Some 2018 ? 2020 model year NX 300/300h and 2019 model year UX 200/250h vehicles equipped with a Continental
DCM may exhibit one or more of the following conditions: ?SOS button lights inoperative ?Bluetooth® microphone and voice command inoperative ?Right front audio speakers are inoperative ?Connected services inoperative ?Remote start inoperative A replacement telematics transceiver assembly is now available to address these conditions. Follow the Repair Procedure in this bulletin to address these conditions.
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TSB/Document ID: L-SB-0032-20
Replacement Service Bulletin Number:
MFR Communication Date: 2020-08-26
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ENGINE
MFR Component System:
MFR Component Subsystem:
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L-SB-0032-20
August 26, 2020
SOS Inoperative – Continental DCM
Service
Category
Audio/Visual/Telematics
Section
Navigation/Multi Info Display
Market USA
Applicability
YEAR(S)
MODEL(S)
2018 - 2020
NX300, NX300H
2019
UX200, UX250H
ADDITIONAL INFORMATION
Introduction
Some 2018 – 2020 model year NX 300/300h and 2019 model year UX 200/250h vehicles
equipped with a Continental DCM may exhibit one or more of the following conditions:
SOS button lights inoperative
Bluetooth® microphone and voice command inoperative
Right front audio speakers are inoperative
Connected services inoperative
Remote start inoperative
A replacement telematics transceiver assembly is now available to address these conditions.
Follow the Repair Procedure in this bulletin to address these conditions.
© 2020 Lexus, a division of Toyota Motor Sales, USA
Page 1 of 4
L-SB-0032-20
August 26, 2020
Page 2 of 4
SOS Inoperative – Continental DCM
Production Change Information
This bulletin applies to vehicles produced BEFORE the Production Change Effective VINs
shown below.
MODEL
PLANT
ENGINE
DRIVETRAIN
PRODUCTION CHANGE EFFECTIVE VIN
JTJGARBZ#L2164216
JTJHARBZ#L2164216
U661E
2WD
JTJSARBZ#L2164216
JTJJARBZ#L2164216
JTJAARBZ#L2164216
NX 300
JTJGARDZ#L2223792
JTJHARDZ#L2223792
JTJSARDZ#L2223792
U661F
JTJJARDZ#L2223792
TMK
JTJDARDZ#L2223792
AWD
JTJAARDZ#L2223792
JTJDJRDZ#L2132175
JTJGJRDZ#L2132175
NX 300h
P314
JTJHJRDZ#L2132175
JTJAJRDZ#L2132175
UX 200
JTHY3JBH#K2018353
M20A-FKS
2WD
UX 250h
M20A-FXS
AWD
© 2020 Lexus, a division of Toyota Motor Sales, USA
JTHY6JBH#K2033641
JTHU9JBH#K2016767
L-SB-0032-20
August 26, 2020
Page 3 of 4
SOS Inoperative – Continental DCM
Warranty Information
OP CODE
DESCRIPTION
TIME
OFP
EL2030
R & R Transceiver Assembly, Telephone
(NX 300, NX 300h)
1.8
86740-78120
EL2031
R & R Transceiver Assembly, Telephone
(UX 200, UX 250h)
1.9
T1
T2
72
74
86740-76180
APPLICABLE WARRANTY
This repair is covered under the Lexus Basic Warranty. This warranty is in effect for 48 months
or 50,000 miles, whichever occurs first, from the vehicle’s in-service date.
Warranty application is limited to occurrence of the specified condition described in
this bulletin.
Parts Information
PART NUMBER
PART NAME
MODEL
PART NUMBER
NX 300, NX 300h
86740-78120
QTY
1
Transceiver Telematics
UX 200, UX 250h
86740-76180
1
Required Tools & Equipment
REQUIRED EQUIPMENT
SUPPLIER
Techstream ADVI*
PART NUMBER
QTY
TSADVUNIT
Techstream 2.0
TS2UNIT
ADE
1
Techstream Lite
TSLITEPDLR01
Techstream Lite (Green Cable)
TSLP2DLR01
*Essential SST.
NOTE
Only ONE of the Techstream units listed above is required.
Software version 15.00.028 or later is required.
Additional Techstream units may be ordered by calling Approved Dealer Equipment (ADE)
at 1-800-368-6787.
© 2020 Lexus, a division of Toyota Motor Sales, USA
L-SB-0032-20
August 26, 2020
Page 4 of 4
SOS Inoperative – Continental DCM
Repair Procedure
1. Confirm the condition exits.
Does the vehicle exhibit one or more of the following conditions?
SOS button lights inoperative
Bluetooth® microphone and voice command inoperative
Right front audio speakers are inoperative
Connected services inoperative
Remote start inoperative
YES — Continue to step 2.
NO — This bulletin does NOT apply. Continue diagnosis using the applicable
Repair Manual.
2. Replace the DCM/telematics transceiver assembly.
Refer to TIS, applicable model and model year Repair Manual:
2018 – 2020 NX 300:
Audio/Visual/Telematics – Cellular Communication – “Cellular Communication: DCM
(Telematics Transceiver): Removal / Installation”
2018 – 2020 NX 300h:
Audio/Visual/Telematics – Cellular Communication – “Cellular Communication: DCM
(Telematics Transceiver): Removal / Installation”
2019 UX 200:
Audio/Visual/Telematics – Cellular Communication – “Cellular Communication: DCM
(Telematics Transceiver): Removal / Installation”
2019 UX 250h:
Audio/Visual/Telematics – Cellular Communication – “Cellular Communication: DCM
(Telematics Transceiver): Removal / Installation”
3. Refer to Service Bulletin L-SB-0006-19 for DCM activation.
4. Confirm the condition is no longer present and the SOS button light is illuminated solid green
(NOT flashing).
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