T-SB-0075-20

August 6, 2020

2021 Avalon, Avalon HV Pre-Delivery Service (PDS)
Service
Category

General

Section

Pre-Delivery Service

Market USA

Applicability
YEAR(S)

MODEL(S)

2021

Avalon, Avalon HV

ADDITIONAL INFORMATION

Introduction

Pre-Delivery Service (PDS) is a critical step in satisfying our new car customers. Customer
feedback indicates the following areas deserve special attention when performing PDS:





Careful inspection for paint chips/scratches and body dents/dings.
Proper operation of electrical accessories (including interior light, clock, and radio reset).
Interior cleanliness.
Proper function of mechanical systems.

Customer retention and proper maintenance of vehicles are and have always been a major focus
for Toyota. To help remind customers that regular service is essential to the proper maintenance
of the vehicle, dealers are required to install a service reminder sticker before delivery. By doing
this, customers will be reminded to return to your dealership for service. Your current service
reminder sticker may be used. (See PDS Check Sheet item 8 of “Final Inspection and Cleaning.”)
This bulletin contains the PDS procedures which apply specifically to 2021 model year Avalon
and Avalon Hybrid vehicles. A universal PDS Check Sheet that contains PDS steps that apply to
all 2021 model year Toyota vehicles has been developed. To properly perform a complete PDS,
you must complete all procedures contained in this TSB as well as the universal PDS
Check Sheet.
In addition, if the vehicle is stored for over 30 days, be sure to follow Long-Term Vehicle
Storage Guidelines.

© 2020 Toyota Motor Sales, USA

Page 1 of 9

T-SB-0075-20

August 6, 2020

Page 2 of 9

2021 Avalon, Avalon HV Pre-Delivery Service (PDS)
Warranty Policy

If the need for additional repairs or adjustment is noted during PDS, the required service should
be performed under warranty. Reimbursement will be managed under the warranty policy.
The Warranty Policy and Procedures Manual requires that you maintain the completed
Check Sheet in the customer’s file. If you cannot produce a completed form for each retailed
vehicle upon TMS and/or Region/Distributor audit, the PDS payment amount will be subject
to debit.
An additional Repair Order completed in conjunction with normal PDS MUST have time
punch/flags for service. If multiple repairs are performed, separate time flags MUST be punched
for each repair.

Warranty Information
OP CODE

DESCRIPTION

001013

Pre-Delivery Service (PDS)

MODEL

TIME

Avalon

1.0

Avalon HV

1.4

OFP

T1

T2

–

–

–

Required Tools & Equipment
REQUIRED EQUIPMENT

SUPPLIER

Techstream ADVi*

QTY

TSADVUNIT

Techstream 2.0
Techstream Lite

PART NUMBER

TS2UNIT
ADE

Techstream Lite (Green Cable)

TSLITEPDLR01
TSLP2DLR01

*Essential SST.

NOTE
 Only ONE of the Techstream units listed above is required.
 Software version 15.00.028 or later is required.
 Additional Techstream units may be ordered by calling Approved Dealer Equipment (ADE)
at 1-800-368-6787.

© 2020 Toyota Motor Sales, USA

1

T-SB-0075-20

August 6, 2020

Page 3 of 9

2021 Avalon, Avalon HV Pre-Delivery Service (PDS)
Procedures



D/C Cut Fuse Installation* ................................................................................................... 4



Seating Position Control ECU Initialization* ......................................................................... 5



Memorize Steering Angle Neutral Point* .............................................................................. 5



Perform Steering Sensor Zero Point Calibration* ................................................................. 5



Front Wheel Opening Extension Pad Installation ................................................................. 6



Front License Plate and Mounting Bracket Installation* ........................................................ 7



Installation of Rubber Body Plugs* ....................................................................................... 8



Tire Pressure Warning System (TPWS) Initialization ........................................................... 9



Dealer Contact Information for Call Dealer Head Unit Function ............................................ 9



Entune™ 3.0 App Suite Connect Initialization/Update ......................................................... 9

*If applicable.

© 2020 Toyota Motor Sales, USA

T-SB-0075-20

August 6, 2020

Page 4 of 9

2021 Avalon, Avalon HV Pre-Delivery Service (PDS)
D/C Cut Fuse Installation

To minimize battery discharge, the D/C cut fuse (25A) has been removed and is stored in the
engine compartment relay block. Install the D/C cut fuse (25A) and confirm ALL related
Diagnostic Trouble Codes (DTCs) are cleared.
NOTE
The D/C cut fuse is removed ONLY on vehicles going to Hawaii, Puerto Rico, Saipan, Guam, and
America Samoa.
Figure 1. Avalon, Avalon HV
2
1
3

1

Relay Block

2

Remove D/C Cut Fuse (25A)

3

Install D/C Cut Fuse (25A)

© 2020 Toyota Motor Sales, USA

T-SB-0075-20

August 6, 2020

Page 5 of 9

2021 Avalon, Avalon HV Pre-Delivery Service (PDS)
Seating Position Control ECU Initialization

Refer to the applicable Repair Manual for the seating position control ECU assembly initialization
procedure (Avalon / Avalon HV) (procedure 2).

Memorize Steering Angle Neutral Point

As a result of the removal of the D/C cut fuse, the power source to the steering angle sensor is
cut off. When the D/C cut fuse is reinstalled, the parking assist monitor system/panoramic view
monitor system will be operative, but it cannot display guidelines to assist parking operation
because the center position recognized by the steering angle sensor may not be in an initial
position. Therefore, perform steering angle neutral point initialization AFTER installing the
D/C cut fuse during PDS.
Refer to the applicable Repair Manual for the steering angle neutral point initialization procedure
(Avalon / Avalon HV).

Perform Steering Sensor Zero Point Calibration

As a result of the removal of the D/C cut fuse, the steering angle sensor power source is cut off.
When the D/C cut fuse is reinstalled, the center position recognized by the steering angle sensor
may not be the appropriate position. Therefore, it is necessary to perform steering sensor zero
point calibration AFTER installing the D/C cut fuse during PDS.
Refer to the applicable Repair Manual for the steering point zero calibration procedure:


Driving Method (Avalon / Avalon HV).



Techstream Method (Avalon / Avalon HV) (procedure 4).

© 2020 Toyota Motor Sales, USA

T-SB-0075-20

August 6, 2020

Page 6 of 9

2021 Avalon, Avalon HV Pre-Delivery Service (PDS)
Front Wheel Opening Extension Pad Installation

The front wheel opening extension pad set (right and left front wheel opening extension pads)
are located in the luggage compartment at the assembly plant to avoid damage in transit.
1. Remove the three self-tapping screws from
the engine under cover on the left side (the
self-tapping screws will be reused for
the installation).

Figure 2.

1

1

2. Place the left front wheel opening
extension pad on the installation position
as shown and tighten the three
self-tapping screws.

Remove the Self-tapping Screws

Figure 3.

2

1

1

Install the Self-tapping Screws

2

Left Front Wheel Opening Extension Pad

3. Repeat steps 1 and 2 for the right side.

© 2020 Toyota Motor Sales, USA

T-SB-0075-20

August 6, 2020

Page 7 of 9

2021 Avalon, Avalon HV Pre-Delivery Service (PDS)
Front License Plate and Mounting Bracket Installation

The front license plate mounting bracket set (front license plate mounting bracket, four long
self-tapping screws, and two short self-tapping screws) is loaded in the luggage compartment at
the assembly plant. Follow this procedure to install the front license plate bracket and front
license plate in states where it is required by law.
1. Align the holes on the front license plate
mounting bracket with the dimples on the front
of the lower grille.

Figure 4.
1

2

2. Install the four long self-tapping screws
through the holes on the front license plate
mounting bracket into the lower grille.
NOTICE

3

 Do NOT pre-drill holes into the bumper.
 Do NOT overtighten the
self-tapping screws.

3. Insert the license plate into the tabs on
the bracket.
Short Self-tapping Screw: 20mm (0.787 in.)
Long Self-tapping Screw: 37 mm (1.456 in.)

1

1

Long Self-tapping Screws

2

Dimples

3

Front License Plate Mounting Bracket

4. Align the holes on the license plate with the
corresponding holes of the front license plate
mounting bracket.
5. Install two short self-tapping screws through
the holes on the front license plate mounting
bracket and license plate.

Figure 5.

3
1
2

1

Short Self-tapping Screws

2

License Plate

3

Front License Plate Mounting Bracket

© 2020 Toyota Motor Sales, USA

T-SB-0075-20

August 6, 2020

Page 8 of 9

2021 Avalon, Avalon HV Pre-Delivery Service (PDS)
Installation of Rubber Body Plugs

1. Confirm the number of plugs in the glove box. If two plugs are present, perform
substep 2A ONLY. If four plugs are present, perform substep 2A AND substep 2B.
2. Install plugs according the instructions below by confirming the number of plugs in the
glove box.
A. Install two plugs in the rear side member hole or rocker inner hole (see Figure 6).
B. Install two plugs in the torque box hole or rocker inner hole (see Figure 6).
Figure 6.

1

2

z
6

3

z

5

z

Front Side

2

Rear Side

3

Torque Box Hole or Rocker Inner Hole

4

Rear Side Member Hole or Rocker Inner Hole

5

Rocker Inner

6

Install Plug Here (if Applicable)

4

z

6

1

z

z

z

NOTICE
 The installation of these plugs is required to prevent rust.
 These plugs are stored in the glove box.
 The number of plugs may vary according to production locations in the same
vehicle model.

© 2020 Toyota Motor Sales, USA

T-SB-0075-20

August 6, 2020

Page 9 of 9

2021 Avalon, Avalon HV Pre-Delivery Service (PDS)
Tire Pressure Warning System (TPWS) Initialization

Refer to the applicable Repair Manual for the TPWS initialization procedure
(Avalon / Avalon HV). Note the spare tire does NOT have a TPWS sensor.
NOTE
To adjust the tire pressure correctly when the outside temperature is significantly colder than shop
temperature, perform a Health Check using Techstream and select the compensation tire pressure
checkbox. Compensation pressures will display on the Health Check results screen. Adjust the tire
pressure when the tires are cold.

Dealer Contact Information for Call Dealer Head Unit Function

Refer to the Multimedia System Owner’s Manual to add dealer contact information
(Avalon / Avalon HV).

Entune™ 3.0 App Suite Connect Initialization/Update

Refer to T-SB-0039-20 Entune™ 3.0 App Suite Connect to initialize/update the
Entune™ 3.0 App Suite Connect.

© 2020 Toyota Motor Sales, USA