EMISSIONS RECALL N430 - EVAPORATIVE
EMISSION PURGE VALVE CALIBRATION
NAS20.08.005

WORKSHOP

AFTERSALES BULLETIN

CAN/USA

AUGUST 7, 2020

NOTE: this Emissions Recall replaces Service Action N430 with immediate effect.
DESCRIPTION OF DEFECT
A potential issue has been identified on certain Land Rover vehicles within the listed Affected Vehicle Range where
the evaporative fuel system fails to comply with the regulated standards.
AFFECTED VEHICLE RANGE
Discovery Sport (LC)
Model Year: ................. 2020
VIN: ................................. 828906-854831
New Range Rover Evoque (LZ)
Model Year: ................. 2020
VIN: ................................. 035703-081376
Visit the British Brands Sales Suite (BBSS) website for a list of affected new vehicles at your retailer.
SERVICE PROGRAM / REWORK ACTION
Owners will be notified by mail and instructed to take their vehicle to an authorized Land Rover retailer who will
update the Powertrain Control Module (PCM) and Transmission Control Module (TCM) software to the latest level.
There will be no charge to owners for this action under this program.
OWNER NOTIFICATION
Owner notification is expected to occur on or before the week of August 17, 2020.
ACTION TO BE TAKEN
Use the Jaguar Land Rover claims submission system to make sure that a vehicle is eligible for this program prior to
undertaking any rework action.
Retailers are required to HOLD affected new vehicles that are within your control and refrain from releasing the
vehicles for new vehicle sale pending completion of the rework action.
Refer to Technical Bulletin N430NAS, Emissions Recall: Evaporative Emission Purge Valve Calibration, for detailed
repair instructions.
PARTS
NOTE: an allowance of $1.06 (USD) is provided for the Authorized Modification Label and CA Vehicle Emission
Recall - Proof of Correction Certificate.
DESCRIPTION

PART NUMBER

QUANTITY

Authorized Modification Label

LRN0002LABEL

1*

California-registered vehicles only:
CA Vehicle Emission Recall - Proof of
Correction Certificate

JLM21849

1**

* sold in packs of 100 labels
Jaguar Land Rover North America, LLC
100 Jaguar Land Rover Way
Mahwah, NJ 07495

** sold in packs of 25 certificates

WARRANTY
NOTE: use the Jaguar Land Rover claims submissions system to make sure that the vehicle is affected by this
program prior to undertaking any rework action.
At the time of confirming a booking for vehicle repair, ensure that all outstanding Recall and Service Actions are
identified to ensure the correct parts are available and adequate workshop time is allocated for repairs to be
completed at one visit.
Warranty claims must be submitted quoting the Program Code together with the relevant Option Code. The SRO
and parts information is included for information only. The Option Code(s) that allows for the drive in/drive out
allowance can only be claimed if the vehicle is brought back into the workshop for this action alone to be
undertaken.
Repair procedures are under constant review and therefore times / prices are subject to change; those quoted
here must be taken as guidance only. Refer to the Jaguar Land Rover claims submission system to obtain the latest
repair time.
Warranty claims must be submitted for payment within 30 calendar days of completion of the repair.
NOTE: an allowance of $1.06 USD (or local equivalent) is provided for the Authorized Modification Label and (only
required for California-registered vehicles) CA Vehicle Emission Recall - Proof of Correction Certificate.
PROGRAM
CODE

OPTION
CODE

N430

C

DESCRIPTION

Update Powertrain Control Module (PCM) and
Transmission Control Module (TCM)

SRO

TIME
(HOURS)

SUNDRY
CODE

VALUE

05.10.20

0.2

ZZZ001

$1.06

05.10.20

0.2

ZZZ001

$1.06

02.02.02

0.2

-

-

software

N430

D

Update Powertrain Control Module (PCM) and
Transmission Control Module (TCM)
software
Drive in/drive out

Normal Warranty policies and procedures apply.

SAMPLE OWNER LETTER: EMISSIONS RECALL N430 [CANADA]

August 2020

Emissions Recall N430: Emissions Recall: Evaporative Emission Purge Valve Calibration

Dear Land Rover Owner,

e

Vehicle Affected: Land Rover Discovery Sport, Range Rover Evoque
Model Year: 2020

Jaguar Land Rover Canada ULC is conducting a no-charge Voluntary Emissions Recall (Program Code N430) for
owners of certain 2020 model year Land Rover Discovery Sport and Range Rover Evoque vehicles.

m
pl

What is the reason for this program?

A potential issue has been identified in the software of your vehicle’s Powertrain Control Module (PCM), which may
affect the proper operation of your vehicle’s evaporative emissions system. Under certain driving conditions, this
may result in an increase of evaporative emissions. This issue does not affect your vehicle's performance.
What will Land Rover and your authorized Land Rover retailer do?

An authorized Land Rover retailer will update the PCM and Transmission Control Module (TCM) software to the
latest level.
There will be no charge for this repair.
What should you do?

Contact your preferred authorized Land Rover retailer and provide them with your Vehicle Identification Number
(VIN) and request a service date to complete the work required under Program Code ‘N430’.
During this visit, please take the opportunity to discuss any aspect of your vehicle’s operation or performance with
the Retailer team who will be pleased to assist you with any questions you may have regarding your vehicle for you
to get the most out of its advanced features.
How long will it take?

sa

The work will be carried out as quickly and efficiently as possible to minimize inconvenience to customers and is
expected to take less than 30 minutes, although your retailer may need your vehicle for a longer time. Your retailer
can provide you with a better estimate of the overall time for the service visit.
Attention Leasing Agencies: please forward this notification to the lessee within 10 days.
Moved or no longer own this Land Rover vehicle?
If you are no longer the owner of this vehicle, Land Rover would appreciate the name and address of the new
owner (if known); please fill out and return the enclosed return postage-paid card.
What should you do if you have further questions?
If you have any questions or concerns, please contact the Service Manager at your authorized Land Rover retailer
for assistance. If you have any queries or concerns that your local retailer cannot address, please contact the Land
Rover Customer Relationship Center at 800-346-3493, Option 9, and one of our representatives will be happy to
assist you. You may also contact us by email using the following address: [email protected].

If you have the need to contact us by mail, please use the following address:
Jaguar Land Rover Canada ULC
ATTN: Customer Relationship Center
75 Courtneypark Drive West, Unit 3
Mississauga, ON L5W 0E3

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Yours Sincerely,

e

Thank you again for selecting Land Rover; your ownership experience is very important to us. We recognize this
service visit may be an inconvenience to you. Land Rover, in cooperation with your authorized Land Rover retailer,
will strive to minimize any inconvenience to you caused by this program.

sa

Robert Whisson
Director, Customer Service
Jaguar Land Rover Canada ULC

SAMPLE OWNER LETTER: EMISSIONS RECALL N430 [USA]

August 2020
Emissions Recall N430 - Evaporative Emission Purge Valve Calibration

Dear Land Rover Owner,

e

Vehicle Affected: Range Rover Evoque, Discovery Sport
Model Year: 2020

Jaguar Land Rover North America, LLC is conducting a no-charge Voluntary Emissions Recall (Program Code N430)
for owners of certain 2020 Model Year Range Rover Evoque vehicles and Discovery Sport vehicles.

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pl

Your vehicle is included in this Recall action.
What is the issue?

A potential issue has been identified in the software of your vehicle’s Powertrain Control Module (PCM), which may
affect the proper operation of your vehicle’s evaporative emissions system. Under certain driving conditions, this
may result in an increase of evaporative emissions. This issue does not affect your vehicle's performance.
What will Land Rover and your Land Rover Retailer do?

An authorized Land Rover retailer will update the PCM and Transmission Control Module (TCM) software to the
latest level.
There will be no charge for this repair.
What should you do?

Please contact your preferred authorized Land Rover retailer and provide them with your Vehicle Identification
Number (VIN) and schedule an appointment to complete the work required under Program Code ‘N430’.

sa

During this visit, please take the opportunity to discuss any aspect of your vehicle’s operation or performance with
the Retailer team who will be pleased to assist you with any questions you may have regarding your vehicle in
order for you to get the most out of its advanced features.
How long will it take?

The work will be carried out as quickly and efficiently as possible in order to minimize inconvenience to customers
and is expected to take approximately 30 minutes, although your retailer may need your vehicle for a longer time.
Your retailer can provide you with a better estimate of the overall time for the service visit.
Are you the owner of an affected vehicle registered in California?
The State of California requires the completion of this service prior to the vehicle’s registration renewal. When the
required service has been completed, your Land Rover retailer will provide you a Proof of Correction certificate.
Please retain this certificate for your records as you may be required to present it to the Department of Motor
Vehicles when renewing your registration.
Attention Leasing Agencies: please forward this notification to the lessee within 10 days.
Moved or no longer own this Land Rover vehicle?
If you are no longer the owner of this vehicle, Land Rover would appreciate the name and address of the new
owner (if known); please fill out and return the enclosed return postage-paid card.

What should you do if you have further questions?
If you have any questions or concerns, please contact the Service Manager at your authorized Land Rover retailer
for assistance. If you have any queries or concerns that your local Retailer cannot address, please contact the Land
Rover Customer Relationship Center at 1-800-637-6837, Option 9, and one of our representatives will be happy
to assist you. You may also contact us by email using the following address: [email protected].
Jaguar Land Rover North America, LLC
ATTN: Customer Relationship Center
100 Jaguar Land Rover Way
Mahwah, NJ 07495

e

If you have the need to contact Land Rover by mail, please use the following address:

Thank you again for selecting Land Rover; your ownership experience is very important to us. We recognize this
service visit may be an inconvenience to you. Land Rover, in cooperation with your authorized Land Rover retailer,
will strive to minimize any inconvenience to you caused by this program.

m
pl

Sincerely,

sa

Rory Beattie
Vice President Customer Service
Jaguar Land Rover North America, LLC

TECHNICAL Q & A: EMISSIONS RECALL N430
Main Message: An issue has been identified where the Powertrain Control Module (PCM) software
calibration causes an incorrect purge valve activation duration.
Q1
A

Who do I contact if a member of the press contacts me about this recall?
Please ensure Press enquiries are referred to the Jaguar Land Rover North America Press Office to the
attention of:
Stuart Schorr
Vice President, Communications & Public Affairs
Jaguar Land Rover North America, LLC
[email protected]
Office: +1-201-760-8561
Cell: +1-201-739-2964

Q2
A

Why is Jaguar Land Rover recalling certain Land Rover vehicles?
The PCM controlled duration of the purge valve activation fails to ensure 100% purge of fuel vapors from
the Evaporative System Carbon Canister. The evaporative emissions system does not meet the
regulated performance standards required of it by North American Evaporative Emissions Standards:
§86.1813-17 Evaporative and refueling emission standards.

Q3
A

Can you tell me more about what is wrong with the vehicles?
Jaguar Land Rover Powertrain Engineering investigated the factors which gave rise to an abnormal
testing outcome for the evaporative emissions during a certification test. The investigation found an
insufficient purge flow of hydrocarbons in the carbon canister, preventing the carbon canister from
adequately purging all fuel vapors in the evaporative emissions system.

Q4
A

How would the customer become aware of potentially having this concern?
A customer may notice an elevated smell of fuel vapors when outside of the vehicle.

Q5
A

Does this concern affect vehicle compliance?
Yes, this concern affects vehicle emissions compliance.

Q6
A

Has Jaguar Land Rover Limited received many complaints?
Jaguar Land Rover has not received any complaints of this issue.

Q7
A

Have there been any accidents or injuries?
Jaguar Land Rover is not aware of any accidents or injuries which have been attributed to this issue.

Q8
A

How was the condition discovered?
The concern was investigated following an emissions certification test where higher than anticipated
evaporative emissions were recorded.

Q9
A

How long has Jaguar Land Rover known about this problem?
The issue was first investigated on December 17, 2019.

Q10

Is the defect leading you to any concerns regarding the reliability of a system, which is supposed to be
designed and engineered for the passengers' safety? What type of measures are you planning to take?

A

We have no concerns with the overall reliability of the vehicle. Jaguar Land Rover carefully monitors field
data to ensure that any matters relating to safety and compliance are rigorously investigated.

Q11
A

What has Jaguar Land Rover done in production?
A revised calibration in the PCM has been introduced.

Q12
A

What will an authorized Land Rover retailer do to the vehicles?
Authorized Land Rover retailers will update the PCM software to the latest level.

Q13
A

Which vehicles are affected by this recall?
The following vehicles are affected:
Discovery Sport (LC; manufactured June 04 -December 5, 2019)
Model Year: ................. 2020
VIN: ................................. 828906-854831
New Range Rover Evoque (LZ; manufactured July 02, 2019-January 20, 2020)
Model Year: ................. 2020
VIN: ................................. 035703-081376

Q14
A

Are other Jaguar Land Rover models affected by these actions?
No other models, other than those listed on this document, are known to be affected by this condition.

Q15
A

Are parts available to rework vehicles?
Yes, the necessary software is available for authorized Land Rover retailers to conduct this repair.

Q16
A

How much will the recall cost Jaguar Land Rover?
Cost was not a factor in deciding to recall these vehicles.

Q17
A

How do I know if my vehicle is affected?
All owners of potentially affected vehicles will shortly receive a letter inviting them to contact an
authorized Land Rover retailer for the work to be carried out.

Q18
A

How long does it take for the vehicle to be inspected and repaired?
The work will be carried out as quickly and efficiently as possible to minimize inconvenience to
customers and is expected to take no longer than 30 minutes. Due to retailer schedules, vehicles may be
required for longer.

Q19
A

Can I continue to drive my vehicle safely until it has been recalled?
Customers are advised to contact an authorized Land Rover retailer should they have any concerns
regarding their vehicles.