Technical Service Bulletin
Topic
Market area
Brand
Transaction No.
Level
Status
Release date

Brake noise identification
Bentley: worldwide (2WBE),Hongkong-Macau (5HK)
Bentley
2052785/5
EH
Released for publishing
Aug 3, 2020

New customer code
Object of complaint
Complaint type
Position
chassis -> brakes, brake regulation -> foot brake noises, vibrations -> noise

Vehicle data
Continental Series,Mulsanne,Bentayga,Flying Spur Series
Sales types
Type
393*
393*
393*
393*
393*
393*
394*
394*
394*
394*
394*
394*
394*
3S3*
3S3*
3S3*
3S3*
3S4*
3S4*
3S4*
3W*
3W*
3W*
3W*
3W*
3W*
3W*
3Y*
3Y*
3Y*
3Y*
3Y*
3Y*
3Y*
3Y*
3Y*
3Y*
4V1*

MY
2012
2013
2014
2015
2016
2017
2012
2013
2014
2015
2016
2017
2018
2018
2019
2020
2021
2019
2020
2021
2004
2005
2006
2007
2008
2009
2010
2011
2012
2013
2014
2015
2016
2017
2018
2019
2020
2017

Brand Designation Engine code Gearbox code
E
*
*
E
*
*
E
*
*
E
*
*
E
*
*
E
*
*
E
*
*
E
*
*
E
*
*
E
*
*
E
*
*
E
*
*
E
*
*
E
*
*
E
*
*
E
*
*
E
*
*
E
*
*
E
*
*
E
*
*
E
*
*
E
*
*
E
*
*
E
*
*
E
*
*
E
*
*
E
*
*
E
*
*
E
*
*
E
*
*
E
*
*
E
*
*
E
*
*
E
*
*
E
*
*
E
*
*
E
*
*
E
*
*

Final drive code
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*

4V1*
4V1*
4V1*
4V1*
4W2*
4W2*
4W2*
4W2*
4W2*
ZG2*
ZG2*

2018
2019
2020
2021
2014
2015
2016
2017
2018
2020
2021

E
E
E
E
E
E
E
E
E
E
E

Documents
Document name
master.xml
brakenoisequestionnaire.xlsx
flowchart.docx

*
*
*
*
*
*
*
*
*
*
*

*
*
*
*
*
*
*
*
*
*
*

*
*
*
*
*
*
*
*
*
*
*

Technical Service Bulletin
Brake noise identification

Condition
Customer statement:
Noise complaint from the braking system.
Workshop findings:
The noise can be reproduced and clearly assigned to the braking system.

Technical Background
Brake noises can be attributed to many causes. Eight of the most common causes are:
1. Brake discs or pads are close to their wear limit.
2. New brake pads and/or discs have not been properly bedded in after installation.
3. Aftermarket pads or discs are installed.
4. There is debris such as small stones, grit, road salt or sand between the brake disc and pad.
5. Discs are covered in rust. Rust can form when the vehicle has been stationary for long periods of time (Figure 1).

Figure 1
6. Discs have a groove in them (Figure 2)

Transaction No.: 2052785/5
Release date: Aug 3, 2020

Figure 2
7. There is chemical contamination on the braking surface of the disc due to a wheel or tyre cleaner being sprayed directly onto the disc (Figure
3).

Figure 3
8. There are ‘pad marks’ on the brake disc as a result of the brake pad material transferring to the discs. This can occur when a vehicle has
been stood for long periods of time in a wet or snowy environment (Figure 4).

Figure 4

Production Solution
*

Service
Note: For correct diagnosis and repair the attached Flowchart must be followed.
1. Check the overall condition of the brakes to determine if the brake noise can be attributed to one of the causes listed in the Technical
Background section of this TPI. If the noise is not a result of one these causes, proceed with point 2.
2. Record the noise and frequency
For the frequency analysis and the noise recording we recommend using the Chassis Ear Tool WT 10437 .
To record the noise and measure the frequency using WT 10437 Chassis Ear Tool follow these instructions;
Refer to ‘File recording’ in the WT 10437 user instructions.

Using the microphone provided in the kit, record the noise from outside of the vehicle.
If the noise is only replicable during a road test, the microphone still needs to be positioned outside of the cabin for the best results. The
assistance of a second technician is required.

WARNING
Do NOT attempt to carry out the road test alone. The driver's concentration
MUST be focused on the road at ALL times.

WARNING
Observe usual road safety procedures and speed limits.
Select ‘FFT Graph’ as Wave Form Type and read the peak achieved during the recording as highlighted in the example above (in this case
brake squeal peak frequency is 2000Hz).
Save the file to your device.
The sound recording/video can also be taken from a mobile telephone as long as the noise is clearly identifiable.

If the noise cannot be reproduced a customer recording of the noise is also acceptable.
3. Check to see if a TPI is available that matches the customer complaint and recorded frequency. If there is an applicable TPI available, apply it
and complete a DISS complaint to include ‘Workshop findings’ only (No repair query required).
Should there be no applicable TPI, proceed with point 4.
4. Raise a DISS technical query. Both the completed ‘Brake noise questionnaire’ and the sound/video recording must be attached.

Warranty
Warranty claims about noise complaints caused by the brake system are only possible with a completed ‘Brake noise
questionnaire’ and an audio/video recording.