Technical product information
Bentayga - Fuel Gauge - Symptom Based Guided Fault Finding
Russische Föderation (5RU),Australia E04 Bentley rest Asia and Australia (6E04),China 796 VW Import Comp. Ltd (Vico), Beijing
(6796),Germany E02 Bentley rest Europe (6E02),Japan E03 Bentley Japan (6E03),Korea, (South) E08 Bentley South Korea
(6E08),United Arab Emirates E06 Bentley Middle East and Africa (6E06),United Kingdom E01 Bentley UK (6E01),United States
E05 Bentley USA and rest America (6E05)
Bentley

Topic
Market
area
Brand

Transaction 2060081/1
No.
Level
EH
Status
Approval
Release
date
New customer code
Object of complaint
Complaint type
information, navigation, communication, entertainment -> instrument cluster, displays, display panels component / consumables ->
-> fuel level indicator
damaged
New workshop code
Object of complaint
Complaint type
Position
engine -> fuel supply -> fuel level sender functionality -> without function / defect

Vehicle data
Bentayga
Sales types
Type MY Brand Designation Engine code Gearbox code Final drive code
4V*
4V*
4V*
4V*
4V*

2017
2018
2019
2020
2021

E
E
E
E
E

Documents
Document name
master.xml

*
*
*
*
*

*
*
*
*
*

*
*
*
*
*

Position

Technical product information
Bentayga - Fuel Gauge - Symptom Based Guided Fault Finding

Transaction No.: 2060081/1

Customer statement / workshop findings
Fuel gauge does not change during a long journey or after refuelling the vehicle and does not show full after filling the fuel tank.
No Diagnostic Trouble Code (DTC) stored in Convenience Control Unit for the customer complaint.

Technical background
With a customer complaint of “Fuel gauge does not change after long journey or after refuelling and does not show full after filling the fuel tank”
the Symptom-based Guided Fault Finding allows for optimised and specific analysis, this is recommended if no DTC is logged in the
convenience control unit.

Production change
Under investigation.

Measure
Access the symptom-based Guided Fault Finding in ODIS as follows:
•

Ensure a suitable battery charger is correctly connected to the vehicle electrical system for the duration of this procedure.

•

Connect the Bentley approved diagnostic tool to the vehicle On Board Diagnostic (OBD) socket.

•

Switch on the vehicle ignition.

•

From the diagnostic tool main desktop select Off board Diagnostic Information System (ODIS).

•

Select – “Start diagnosis”.

•

Select – “Model / Engine”.

•

Follow the on screen prompts and then select Test plan – figure 1.

Figure 1.
•

Select “Select own test” – figure 2.

Figure 2.
• Select “Body (Rep.-Gr.01,27,50-97)” – figure 3.

• Select “Body Assembly (Rep.Gr,50-77)” – figure 3.
• Select “01 – “Self-Diagnostic capable system” – figure 3.

Figure 3.
• Select “46 - Convenience system central control unit - J393” – figure 4.
• Select “46 - Technical product information” – figure 4.
• Select “J393 - Fuel gauge sender – symptom-based fault finding” – figure 4.

Figure 4.
Attach “J393 - Fuel gauge sender – symptom-based fault finding” to the Test Plan, the symptom-based Guided Fault Finding will suggest a series
of tests to identify the concern.

Warranty accounting instructions
Warranty type:
910 or 110
Service ID number: 57 89
Damage type:
00 40
Labour operation code: 01 50 00 00
Time:

Time taken from diagnostic log.