FIELD SERVICE CAMPAIGN – 20105
August 18 2020
SUBJECT:
Telematics N2 Module
MODELS INVOLVED:
Certain International® LT® Series, RH™ Series, and LoneStar® vehicles built 08 July
2019 thru 31 January 2020. All other vehicles built during this period have either been
repaired prior to shipment or determined to not require this repair.
DEFECT DESCRIPTION:
The telematics module may not “call home,” resulting in an inability to perform over-theair programming.
ELIGIBILITY:
This procedure applies ONLY to vehicles marked in the International® Service PortalSM
with FSC 20105. Also complete any other open campaigns listed on the Service Portal
at this time.
TOOLS REQUIRED:
No special tools are required for this proceure.
PARTS REQUIRED:
Part Number
4129174C3

Description
Module, N2 Telematics

Quantity
1

Table 1 Parts Information

© 2020 Navistar, Inc. All rights reserved. All marks are trademarks of their respective owners.

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WORK INSTRUCTIONS
GOVERNMENT REGULATION: Engine fluid (oil, fuel, and coolant) may be a
hazard to human health and the environment. Handle all fluid and other
contaminated materials (such as filters and rags) in accordance with applicable
regulations. Recycle or dispose of engine fluids, filters, and other contaminated
materials according to applicable regulations.
WARNING! To prevent personal injury and / or death, or damage to property, park
vehicle on hard flat surface, turn the engine off, set the parking brake, and install
wheel chocks to prevent the vehicle from moving in both directions.
WARNING! To prevent personal injury and / or death, always wear safe eye
protection when performing vehicle maintenance.
WARNING! To prevent personal injury and / or death, or damage to property, keep
flames or sparks away from vehicle and do not smoke while servicing the
vehicle’s batteries. Batteries expel explosive gases.

1. Park vehicle on flat surface.
2. Shift transmission into Park or Neutral and set parking brake.
3. Turn vehicle ignition to Key OFF position.
4. Install wheel chocks.
5. Remove Telematics N2 module. See appropriate service manual for detailed
instructions.
6. Install new Telematics N2 module. See appropriate service manual for detailed
instructions.
7. Remove wheel chocks.

END OF SERVICE PROCEDURE

© 2020 Navistar, Inc. All rights reserved. All marks are trademarks of their respective owners.

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LABOR INFORMATION
Operation number must appear on all claims.
Operation Number
A40-20105-1

Description
Replace Telematics N2 Module

Time
0.3 hrs

Table 2 Labor Information
WARRANTY CLAIMS

Warranty claim expense is to be charged to Warranty. Claims are to be submitted in the
normal manner, making reference to Field Service Campaign 20105.
Section 7 of the Warranty Policy and Procedures Manual contains further information
related to the submission and processing of AFC / Recall claims.
As with all claim submissions, items acquired locally must be submitted in the “Other
Charges” tab. The cost of any bulk items (such as a bag of cable tie straps, roll of wire,
barrel of oil, or tube of silicone) should be prorated for the cost of the individual pieces /
amount used during each repair.
To make sure this important improvement is made in a timely manner, all claims for
20105 activity must be submitted by 18 August 2021 or within the normal warranty
period for the component, if after 18 August 2021.

© 2020 Navistar, Inc. All rights reserved. All marks are trademarks of their respective owners.

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