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84 04 20_SERVICE ACTION: PROGRAM TELEMATICS MODULE

SIB 84 04 20
SERVICE ACTION: PROGRAM TELEMATICS MODULE

2020-07-14

MODEL
E-Series
G20
G30

Model Description
3 Series Sedan
5 Series Sedan

Production Date
October 2019
April 2019

AFFECTED VEHICLES
This Service Action involves 1 (one) G20 3 Series and 1 (one) G30 5 Series produced April 2019 to October
2019.
Vehicles which require this Service Action to be completed will show it as “Open” when checked either in
AIR, the "Service Menu" of DCSnet (Dealer Communication System) or with the Key Reader.

SITUATION
A software error in the telematics control unit can result in an interruption in communication between the
vehicle and the back end (BMW server).

CAUSE
Software error in the Advanced Telematics Module (ATM).

CORRECTION
Program the vehicle.

PROCEDURE
1. Determine the vehicle’s current I-level by either using AIR or ISPA NEXT application.
2. Is the current vehicle integration level:
Target integration level
Model
G20
G30

S18A-19-11-570 or higher
S15A-19-11-570 or higher

NO: Proceed to Step 3
YES: Further diagnosis with ISTA is needed

3. Program the vehicle using ISTA 4.22.1x or higher (released March 2020).
Target integration level
Model
G20
G30

S18A-19-11-570 or higher
S15A-19-11-570 or higher

Note that ISTA will automatically reprogram and code all programmable control modules that do not have
the latest software.

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84 04 20_SERVICE ACTION: PROGRAM TELEMATICS MODULE

Always connect a BMW-approved battery charger/power supply (SI B04 23 10).
For information on programming and coding with ISTA, refer to DealerSpeed / TIS / Technical
Documentation / Diagnostics and Programming / Programming Documentation.

PARTS INFORMATION
Parts exchange will not provide a solution.
.

WARRANTY INFORMATION

During this workshop visit, the affected vehicle may also show one or more programming and encoding
Technical Campaign repairs open, the programming and encoding procedure may only be invoiced one
time.
Select one of these open Technical Campaigns to perform and submit for updating the vehicle to the
required I-level or higher. Please be sure to also perform any additional work (before and/or after)
the selected campaign or other campaign repairs require and/or close the remaining open
programming and encoding Technical Campaign repairs as outlined in the corresponding Service
Information Bulletin.
Reimbursement for this Service Action will be via normal claim entry utilizing the applicable work package
information below that applies:
Defect
Code:

0084680100

G20 G30 Program control units (ATM)

Completion before the first vehicle delivery to a customer or the vehicle is already in the workshop
Work Pkg
#1

Labor Operation Description (Plus work)

Labor Allowance

00 69 620

Programming and encoding the vehicle
control units (includes connecting an
8 FRU
approved battery charger/power supply and
performing a vehicle test)

00 69 621

Programming and encoding the vehicle
control units was performed in conjunction
with another campaign/repair, either prior to
1 FRU
or during this workshop visit (vehicle is
already at the specified Target integration
level or higher, no repair is necessary)

Or:

#2

Or:
The vehicle arrives at your center and this Service Action shows open (No other main work will be
performed or claimed during this workshop visit)
Work Pkg

#3

Labor Operation Description (Main work)

00 69 112

Labor
Allowance

Programming and encoding the vehicle
control units (includes connecting an
10 FRU
approved battery charger/power supply and
performing a vehicle test)

Or:

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84 04 20_SERVICE ACTION: PROGRAM TELEMATICS MODULE

#4

00 69 113

Programming and encoding the vehicle
1 FRU
control units was performed in conjunction
with another campaign/repair, either prior to
or during this workshop visit (vehicle is
already at the specified Target integration
level or higher, no repair is necessary)

Only one of the flat rate labor operation codes listed above can be used for claim
submission/reimbursement purposes. Also, only one Main work flat rate labor operation code can be
claimed per workshop visit.
Claim Repair Comments
Only reference the SIB number and the work package (Pkg) number performed in the RO technician notes
and the claim comments (For example: B84 04 20 WP 1), unless otherwise required by State law.
Programming and Encoding - Vehicle Control Units (RO and Claim Comments Required)
The programming procedure automatically reprograms and encodes all vehicle control modules which do
not have the latest software I-level. If one or more control module failures occur during this programming
procedure:
Please claim this consequential control module-related IRAP recovery procedure (when applicable as
required)/repair work under the defect code listed in this bulletin with the applicable AIR labor
operations.
Please explain this additional work (The why and what) on the repair order and in the claim comments
section
For control module failures that occurred prior to performing this programming procedure:
When covered under an applicable limited warranty, claim the applicable test plan and the
corresponding control module-related repair work using the applicable defect code and labor
operations in AIR (including diagnosis with separate punch times).
Other Repairs
If other eligible and covered work is performed as a result of performing the ISTA diagnostics and related
test plans, claim this work with the applicable defect code and the labor operations that are listed in AIR
(including diagnosis).
As applicable to your center, please refer to SI B01 01 20 or B01 07 20 for your diagnosis work time
claiming and explanation procedures.
QUESTIONS REGARDING THIS BULLETIN
Technical inquires
Submit feedback at the top of this bulletin
Warranty inquires
Submit an IDS ticket to the Warranty Department
Parts inquiries
Submit an IDS ticket to the Parts Department

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