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SIB 62 01 19
2020-07-07
INSTRUMENT CLUSTER AND ONBOARD COMPUTER INTERMITTENTLY
INOPERATIVE
This Service Information Bulletin (Revision 4) replaces SI B62 01 19 dated November 2019.

What’s New (Specific text highlighted):
• Models Added
• Integration level updated

MODEL
F44 (2 Series Gran
Coupe)
F93 (M8 Gran Coupe)

F90 (M5 Sedan)

F91 (M8 Convertible)

F92 (M8 Coupe)

F95 (X5 M SAV)

F96 (X6 M SAC)

F98 (X4 M Sports
Activity Coupe (SAC))
G06 (X6 SAC)

G01 (X3 SAV)

G02 (X4 SAC)

F97 (X3 M Sports
Activity Vehicle (SAV))
G05 (X5 SAV)

G07 (X7 SAV)

G12 (7 Series Sedan)

G15 (8 Series Coupe)

G16 (8 Series Gran
Coupe)
G32 (640i xDrive
Gran Turismo)

G20 (3 Series Sedan)

G30 (5 Series Sedan)

G14 (8 Series
Convertible)
G29 (Z4 Roadster)

Vehicles equipped with option code:
6U3 BMW Live Cockpit Professional
Production date:
G05, G06, G07, G14, G15, G16, G20, G29, F44, F91, F92, F93,
F95, F96
G01, G02, G12 LCI, G30, G32, F90, F97, F98

All Production
From March 2019

SITUATION
Instrument Cluster (KOMBSP18) functions are
intermittently inoperative, including:
On-board Computer (BC) button on turn signal
stalk (BC button shown at left)
Radio displays
Menu button
Turn signal displays
Arrows on multifunction steering wheel
MFL thumbwheel control (shown at left)

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Additionally, the audio source, radio station, or music track cannot be changed using the MFL.

Normal functionality may possibly return after a sleep cycle or a battery reset.
This affects vehicles with:

Integration level S18A-18-11-5xx
Live Cockpit Professional (option code 6U3) including the instrument cluster High 4.1.

While the Kombi is not working properly the rest of the system is working properly. The customer can still use
the Central Information Display (CID) for items such as entertainment settings, Driver Experience settings, etc,
utilizing the I drive controller. The telephone functions are not affected.

CAUSE
Unfavorable software at system start-up.

CORRECTION
Program the vehicle.
Note: Parts replacement will not provide a solution to this situation.

PROCEDURE
1. Perform diagnosis with the latest version of ISTA, working through test module, if needed.

2. Is the current vehicle integration level:
Model
F90, G01, G02, G12,
G30, G32
F44, F91, F92, F93,
F95, F96, F97, F98,
G05, G06, G07, G14,
G15, G16, G20, G29

Integration level
S15A-20-07-525 or higher
S18A-20-07-525 or higher

YES: Further diagnosis with ISTA is needed
NO: Proceed to Step 3

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3. Program the vehicle using ISTA 4.24.1x or higher (released early July 2020).
Model
F90, G01, G02, G12,
G30, G32
F44, F91, F92, F93,
F95, F96, F97, F98,
G05, G06, G07, G14,
G15, G16, G20, G29

Target integration level
S15A-20-07-525 or higher
S18A-20-07-525 or higher

Note that ISTA will automatically reprogram and code all programmable control modules that do not have
the latest software.
Always connect a BMW-approved battery charger/power supply (SI B04 23 10).
For information on programming and coding with ISTA, refer to DealerSpeed / TIS / Technical
Documentation / Diagnostics and Programming / Programming Documentation.
4. Confirm proper operation of the instrument cluster displays using the BC stalk button and MFL controls.

WARRANTY INFORMATION
Covered under the terms of the BMW New Vehicle Limited Warranty for Passenger Cars and Light Trucks or
the BMW Certified Pre-Owned Program.
Defect Code:

6211204200

KOMBI display/pixel/backlighting (in the
instrument cluster) malfunction

Labor Operation:
00 00 006

Labor Allowance:
Refer to AIR

Description:
Performing vehicle test (with vehicle diagnosis system
– checking faults) (Main work)

Or:
00 00 556

Refer to AIR

Performing vehicle test (with vehicle diagnosis system
– checking faults) (Plus work)

And:
61 21 528:

Refer to AIR

Connect an approved battery charger/power supply
(indicated in AIR as Charging battery)

And:
61 00 730

Refer to AIR

Programming/encoding control unit(s)

If you are using a Main labor code for another repair, use the Plus code labor operation 00 00 556 instead of 00
00 006.
Refer to AIR for the corresponding flat rate unit (FRU) allowances.
During the same workshop visit, if a vehicle also requires another Technical Campaign or repair that also
includes programming and encoding the control units, the programming procedure may only be
invoiced one time.
Programming and Encoding - Vehicle Control Units (RO and Claim Comments Required)

A. The programming procedure automatically reprograms and encodes all vehicle control modules
which do not have the latest software i-level. If one or more control module failures occur during this
programming procedure:
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Please claim this consequential control module-related repair work under the defect code listed in this
bulletin with the applicable AIR labor operations.
Please explain this additional work (The why and what) on the repair order and in the claim comments section.
B. For control module failures that occurred prior to performing this programming procedure:

When covered under an applicable limited warranty, claim this control module-related repair work
using the applicable defect code and labor operations (including diagnosis) in AIR.

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