June 20, 2017

L-17-02-A
2017

VERSION: R01 (June 20, 2017)
IMPORTANT
If you are working with a printed copy, please verify you have the most current version of these instructions.

SUBJECT: 2017 GEM EPS BOLT INSPECTION
PURPOSE:
Polaris has found that a limited number of EPS-equipped vehicles were manufactured with bolts that have the incorrect
thread pitch. These bolts mount the EPS module to its mounting bracket. These incorrect bolts damage the EPS unit as
well as the bolts themselves. Any unit with incorrect bolts will require replacement of the bolts and the EPS unit. These
bolts can be identified by their color; the correct bolts are an olive drab finish while the incorrect bolt is a yellow chromate
finish.

INCORRECT FASTENER
(Yellow Chromate Finish)

CORRECT FASTENER
(Olive Drab Finish)

The information contained within this Bulletin is confidential and protected by U.S. and international copyright laws, and is the property of Polaris Ind. This Safety Bulletin is provided for the sole use of
authorized Polaris dealers and distributors. This Service Bulletin is not to be distributed, duplicated, or copied, digitally or otherwise, without the written consent of Polaris Industries Inc.
© 2017 Polaris Ind. (Page 1 of 16)

AFFECTED MODELS:
Model Year

Models

Vehicle Identification Number Range

e2
Reference “Unit Inquiry” on the dealer website or the Service
Bulletin list on the STOP site to lookup affected units.
Production date: (02/22/2017)-(03/30/17)

e4
2017
e6
eL XD

CUSTOMER NOTIFICATION

Dealers are required to review their sales records and make arrangements with customers for Service Bulletin completion. In
addition to consumer units, dealers are required to correct any affected units in their inventory.

WARRANTY CLAIM / PARTS INFORMATION
Service and safety bulletin parts are excluded from the standard RMA policy and cannot be returned. To assure we can
update only units affected, please only place orders to update units that have an affected VIN and have been properly
inspected.
SERVICE BULLETIN #

L-17-02-A

CLAIM TYPE

SB (Service Bulletin)

LABOR ALLOWANCE

0.5 hr (30 minutes)

PART NUMBER / DESCRIPTION

7170107 (QTY 1) Bulletin Completion Decal

PARTS AVAILABILITY

Available to order in limited quantities

UNIVERSITY OF POLARIS VIDEO
TRAINING REQUIREMENT

NO

PHOTO REQUIREMENT

NO

SERVICE BULLETIN #

L-17-02-B

CLAIM TYPE

SB (Service Bulletin)

LABOR ALLOWANCE

0.8 hr (42 minutes)

PART NUMBER / DESCRIPTION

7518558 (QTY 3) Bolt
2413377 (QTY 1) EPS Module
7170107 (QTY 1) Bulletin Completion Decal

PARTS AVAILABILITY

Available to order in limited quantities

UNIVERSITY OF POLARIS VIDEO
TRAINING REQUIREMENT

NO

PHOTO REQUIREMENT

NO

The information contained within this Bulletin is confidential and protected by U.S. and international copyright laws, and is the property of Polaris Ind. This Safety Bulletin is provided for the sole use of
authorized Polaris dealers and distributors. This Service Bulletin is not to be distributed, duplicated, or copied, digitally or otherwise, without the written consent of Polaris Industries Inc.
© 2017 Polaris Ind. (Page 2 of 16)

ACCESSORY REMOVE & REPLACE LABOR
Polaris will cover labor for the removal and installation of accessories required to complete the bulletin work. Follow the
steps below to obtain reimbursement.
For accessory removal and installation up to 0.5 hour of labor:
1. Start a new warranty claim under the Service and Warranty dropdown and enter the VIN.
2. Enter the Date Failed and Date Repaired information into the applicable fields.
3. Enter “L-17-02” in the Authorization field.
4. Enter the miles and hours.
5. Enter the labor time up to 0.5 hour.
6. Enter “L-17-02” in the CONCERN and CAUSE fields. In the CORRECTION field, enter “ACCESSORY REMOVAL
AND INSTALLATION”.
7. Add part 0000511, quantity 1.
8. Enter warranty fail codes 127/369/151.
9. Validate the parts.
10. Save and submit the claim to Polaris.
For accessory removal and installation over 0.5 hour of labor:
1. Start a new Ask Polaris Case, Service & Warranty Question > Authorization: Non-Cosmetic & Polaris ESC or
Authorization: Out of Warranty.
2. Enter your contact information and VIN, along with miles and hours into the applicable fields.
3. Enter “L-17-02” in the CONCERN and CAUSE fields. In the CORRECTION field, enter “ACCESSORY REMOVAL
AND INSTALLATION”.
4. Enter warranty fail codes 127/369/151.
5. Add part 0000511, quantity 1.
6. Attach photos of the vehicle and accessories sufficient to support the labor time requested.
7. Submit the case to Polaris.

TRANSPORT & MOBILE SERVICE REIMBURSEMENT:
Polaris will cover up to 1 hour of labor for dealer transport, or travel to the affected vehicle(s) to perform the bulletin. Polaris
understands that not all situations will require this and recommend that dealers work with the customers to determine the
best solution for their situation. Follow the steps below to obtain travel/transportation reimbursement.
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.

Start a new warranty claim under the Service and Warranty dropdown and enter the VIN.
Enter the Date Failed and Date Repaired information into the applicable fields.
Enter “L-17-02” in the Authorization field.
Enter the miles and hours.
Enter the labor time up to 1 hour.
Enter “L-17-02” in the CONCERN and CAUSE fields. In the CORRECTION field, enter “TRAVEL LABOR”.
Add part 0000511, quantity 1.
Enter warranty fail codes 127/369/151.
Validate the parts.
Save and submit the claim to Polaris.

WARRANTY COVERAGE PERIOD:
Warranty coverage for Service Bulletin L-17-02-A will expire June 28, 2019.

DISPOSAL INFORMATION
Under no circumstances shall the parts removed in this repair be re-used, sold, or re-purposed for another application. It
is your dealership / distributor’s responsibility to make sure every part replaced (related to this bulletin) is taken out of
circulation and disposed of properly.

The information contained within this Bulletin is confidential and protected by U.S. and international copyright laws, and is the property of Polaris Ind. This Safety Bulletin is provided for the sole use of
authorized Polaris dealers and distributors. This Service Bulletin is not to be distributed, duplicated, or copied, digitally or otherwise, without the written consent of Polaris Industries Inc.
© 2017 Polaris Ind. (Page 3 of 16)

FEEDBACK FORM
A feedback form has been created for the technician to provide POLARIS with an overall
satisfaction rating for the instructions, provide comments on your experience or upload
pictures/videos from a specific repair. This feedback form is viewable on a mobile device by
scanning the QR code shown or by clicking HERE if viewing this document electronically.

FEEDBACK FORM

The information contained within this Bulletin is confidential and protected by U.S. and international copyright laws, and is the property of Polaris Ind. This Safety Bulletin is provided for the sole use of
authorized Polaris dealers and distributors. This Service Bulletin is not to be distributed, duplicated, or copied, digitally or otherwise, without the written consent of Polaris Industries Inc.
© 2017 Polaris Ind. (Page 4 of 16)

EPS BOLT INSPECTION
Tools Required:
•
•
•
•
•
•
•

15mm socket
13mm socket
17mm socket
13mm Wrench
15mm Wrench
Ratchet Wrench
Flat head screwdriver

NOTE

Figure 1

The bolts in question are circled, which can be
viewed in Figure 1.

The information contained within this Bulletin is confidential and protected by U.S. and international copyright laws, and is the property of Polaris Ind. This Safety Bulletin is provided for the sole use of
authorized Polaris dealers and distributors. This Service Bulletin is not to be distributed, duplicated, or copied, digitally or otherwise, without the written consent of Polaris Industries Inc.
© 2017 Polaris Ind. (Page 5 of 16)

The information contained within this Bulletin is confidential and protected by U.S. and international copyright laws, and is the property of Polaris Ind. This Safety Bulletin is provided for the sole use of
authorized Polaris dealers and distributors. This Service Bulletin is not to be distributed, duplicated, or copied, digitally or otherwise, without the written consent of Polaris Industries Inc.
© 2017 Polaris Ind. (Page 6 of 16)

The information contained within this Bulletin is confidential and protected by U.S. and international copyright laws, and is the property of Polaris Ind. This Safety Bulletin is provided for the sole use of
authorized Polaris dealers and distributors. This Service Bulletin is not to be distributed, duplicated, or copied, digitally or otherwise, without the written consent of Polaris Industries Inc.
© 2017 Polaris Ind. (Page 7 of 16)

11. If the fasteners are an olive drab finish then no
repair is necessary, reinstall dash components
by reversing the order of steps 1-9.
Install the bulletin completion decal on the
frame, next to the Digital Wrench connector.
File bulletin L-17-02-A.

INCORRECT
(Yellow Chromate Finish)

Correct
(Olive Drab Finish)

The information contained within this Bulletin is confidential and protected by U.S. and international copyright laws, and is the property of Polaris Ind. This Safety Bulletin is provided for the sole use of
authorized Polaris dealers and distributors. This Service Bulletin is not to be distributed, duplicated, or copied, digitally or otherwise, without the written consent of Polaris Industries Inc.
© 2017 Polaris Ind. (Page 8 of 16)

The information contained within this Bulletin is confidential and protected by U.S. and international copyright laws, and is the property of Polaris Ind. This Safety Bulletin is provided for the sole use of
authorized Polaris dealers and distributors. This Service Bulletin is not to be distributed, duplicated, or copied, digitally or otherwise, without the written consent of Polaris Industries Inc.
© 2017 Polaris Ind. (Page 9 of 16)

The information contained within this Bulletin is confidential and protected by U.S. and international copyright laws, and is the property of Polaris Ind. This Safety Bulletin is provided for the sole use of
authorized Polaris dealers and distributors. This Service Bulletin is not to be distributed, duplicated, or copied, digitally or otherwise, without the written consent of Polaris Industries Inc.
© 2017 Polaris Ind. (Page 10 of 16)

TORQUE
EPS Fasteners
30 ft-lbs (41 Nm)

The information contained within this Bulletin is confidential and protected by U.S. and international copyright laws, and is the property of Polaris Ind. This Safety Bulletin is provided for the sole use of
authorized Polaris dealers and distributors. This Service Bulletin is not to be distributed, duplicated, or copied, digitally or otherwise, without the written consent of Polaris Industries Inc.
© 2017 Polaris Ind. (Page 11 of 16)

TORQUE
EPS Bracket Fasteners
30 ft-lbs (41 Nm)

The information contained within this Bulletin is confidential and protected by U.S. and international copyright laws, and is the property of Polaris Ind. This Safety Bulletin is provided for the sole use of
authorized Polaris dealers and distributors. This Service Bulletin is not to be distributed, duplicated, or copied, digitally or otherwise, without the written consent of Polaris Industries Inc.
© 2017 Polaris Ind. (Page 12 of 16)

TORQUE
Column Fasteners
18 ft-lbs (25 Nm)

TORQUE
Slip Joint Fasteners
18 ft-lbs (25 Nm)

The information contained within this Bulletin is confidential and protected by U.S. and international copyright laws, and is the property of Polaris Ind. This Safety Bulletin is provided for the sole use of
authorized Polaris dealers and distributors. This Service Bulletin is not to be distributed, duplicated, or copied, digitally or otherwise, without the written consent of Polaris Industries Inc.
© 2017 Polaris Ind. (Page 13 of 16)

The information contained within this Bulletin is confidential and protected by U.S. and international copyright laws, and is the property of Polaris Ind. This Safety Bulletin is provided for the sole use of
authorized Polaris dealers and distributors. This Service Bulletin is not to be distributed, duplicated, or copied, digitally or otherwise, without the written consent of Polaris Industries Inc.
© 2017 Polaris Ind. (Page 14 of 16)

The information contained within this Bulletin is confidential and protected by U.S. and international copyright laws, and is the property of Polaris Ind. This Safety Bulletin is provided for the sole use of
authorized Polaris dealers and distributors. This Service Bulletin is not to be distributed, duplicated, or copied, digitally or otherwise, without the written consent of Polaris Industries Inc.
© 2017 Polaris Ind. (Page 15 of 16)

TORQUE
Hood Screws
6 ft-lbs (7 Nm)

The information contained within this Bulletin is confidential and protected by U.S. and international copyright laws, and is the property of Polaris Ind. This Safety Bulletin is provided for the sole use of
authorized Polaris dealers and distributors. This Service Bulletin is not to be distributed, duplicated, or copied, digitally or otherwise, without the written consent of Polaris Industries Inc.
© 2017 Polaris Ind. (Page 16 of 16)