T-SB-0070-20

July 9, 2020

2021 Prius and Prius Prime Pre-Delivery Service (PDS)
Service
Category

General

Section

Pre-Delivery Service

Market USA

Applicability
YEAR(S)

MODEL(S)

2021

Prius, Prius Prime

ADDITIONAL INFORMATION

Introduction

Pre-Delivery Service (PDS) is a critical step in satisfying our new car customers. Customer
feedback indicates the following areas deserve special attention when performing PDS:





Careful inspection for paint chips/scratches and body dents/dings.
Proper operation of electrical accessories (including interior light, clock, and radio reset).
Interior cleanliness.
Proper function of mechanical systems.

Customer retention and proper maintenance of vehicles are and have always been a major focus
for Toyota. To help remind customers that regular service is essential to the proper maintenance
of the vehicle, dealers are required to install a service reminder sticker before delivery. By doing
this, customers will be reminded to return to your dealership for service. Your current service
reminder sticker may be used. (See PDS Check Sheet item 8 of “Final Inspection and Cleaning.”)
This bulletin contains the PDS procedures that apply specifically to 2021 model year Prius and
Prius Prime vehicles. A universal PDS Check Sheet which contains PDS steps that apply to all
2021 model year Toyota vehicles has been developed. To properly perform a complete PDS, you
must complete all procedures contained in this TSB as well as the universal PDS Check Sheet.
In addition, if the vehicle is stored for over 30 days, be sure to follow Long-Term Vehicle
Storage Guidelines.

© 2020 Toyota Motor Sales, USA

Page 1 of 8

T-SB-0070-20

July 9, 2020

Page 2 of 8

2021 Prius and Prius Prime Pre-Delivery Service (PDS)
Warranty Policy

If the need for additional repairs or adjustment is noted during PDS, the required service should
be performed under warranty. Reimbursement will be managed under the warranty policy.
The Warranty Policy and Procedures Manual requires that you maintain the completed
Check Sheet in the customer’s file. If you cannot produce a completed form for each retailed
vehicle upon TMS and/or Region/Distributor audit, the PDS payment amount will be subject
to debit.
An additional Repair Order completed in conjunction with normal PDS MUST have time
punch/flags for service. If multiple repairs are performed, separate time flags MUST be punched
for each repair.

Warranty Information
OP CODE

DESCRIPTION

001013

Pre-Delivery Service (PDS)

MODEL

TIME

Prius

1.4

Prius Prime

1.4

OFP

T1

T2

–

–

–

Required Tools & Equipment
REQUIRED EQUIPMENT

SUPPLIER

Techstream ADVi*

QTY

TSADVUNIT

Techstream 2.0
Techstream Lite

PART NUMBER

TS2UNIT
ADE

Techstream Lite (Green Cable)

TSLITEPDLR01
TSLP2DLR01

*Essential SST.

NOTE
 Only ONE of the Techstream units listed above is required.
 Software version 15.00.028 or later is required.
 Additional Techstream units may be ordered by calling Approved Dealer Equipment (ADE)
at 1-800-368-6787.

© 2020 Toyota Motor Sales, USA

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T-SB-0070-20

July 9, 2020

Page 3 of 8

2021 Prius and Prius Prime Pre-Delivery Service (PDS)
Procedures



D/C Cut Fuse Installation ........................................................................................................... 3



Calibrate Intelligent Clearance Sonar System* .......................................................................... 4



Front and Rear Emergency Towing Eyelet Removal and Hole Cover Installation* ..................... 4



Front License Plate and Mounting Bracket Installation* ............................................................. 6



Tire Pressure Warning System (TPWS) Initialization ................................................................. 7



Installation of Rubber Body Plugs .............................................................................................. 7



Entune™ 3.0 App Suite Connect Initialization/Update ............................................................... 8

*If applicable.

D/C Cut Fuse Installation

To minimize battery discharge, the D/C cut fuse (25A) has been removed and is stored in the
engine compartment relay block. Install the D/C cut fuse (25A) during PDS.
Figure 1.

1

z

2

z

3

1

Relay Block

2

Remove D/C Cut Fuse (25A)

3

z

Install D/C Cut Fuse (25A)

© 2020 Toyota Motor Sales, USA

T-SB-0070-20

July 9, 2020

Page 4 of 8

2021 Prius and Prius Prime Pre-Delivery Service (PDS)
Calibrate Intelligent Clearance Sonar System

As the D/C cut fuse is removed, the steering angle sensor power source is cut off. When the D/C
cut fuse is reinstalled, the center position recognized by the steering angle sensor may not be
the appropriate position. Therefore, on models equipped with an intelligent clearance sonar
system, it is necessary to calibrate the system after installing the D/C cut fuse during PDS.
Refer to the applicable Repair Manual for the Intelligent Clearance Sonar calibration procedure.


Driving Method: (Prius / Prius Prime).



Techstream Method: (Prius / Prius Prime) (procedure 4).

Front and Rear Emergency Towing Eyelet Removal and Hole Cover Installation

1. If installed, remove the front and rear
emergency towing eyelets from the front
and rear bumpers by turning
them counterclockwise.

Figure 2.

NOTE
If it is difficult to loosen the front emergency
towing eyelet, use a steel bar.
1

z

2

z

1

Front Emergency Towing Eyelet

2

Rear Emergency Towing Eyelet

© 2020 Toyota Motor Sales, USA

T-SB-0070-20

July 9, 2020

Page 5 of 8

2021 Prius and Prius Prime Pre-Delivery Service (PDS)
Front and Rear Emergency Towing Eyelet Removal and Hole Cover Installation (continued)

2. Place one of the removed emergency
towing eyelets into the luggage tray in
the luggage compartment.

Figure 3.

NOTE
Dispose of the other removed emergency
towing eyelet.

1

1

3. Install the front and rear emergency
towing eyelet hole covers stored in the
glove box on the front and
rear bumpers.

z

Emergency Towing Eyelet

Figure 4.

A. Insert the arrow-shaped part of the
emergency towing eyelet hole cover “A”
into the eyelet hole “B” as shown.

A

z

B

z

B. Install the emergency towing eyelet hole
cover to the hole of the bumper.
NOTE
Make sure the front emergency towing
eyelet cover is installed in the front, and
the rear emergency towing eyelet cover
is installed in the rear.

1

z

1

Front Emergency Towing Eyelet Hole Cover

A

Arrow-shaped Part

B

Eyelet Hole

© 2020 Toyota Motor Sales, USA

T-SB-0070-20

July 9, 2020

Page 6 of 8

2021 Prius and Prius Prime Pre-Delivery Service (PDS)
Front License Plate and Mounting Bracket Installation

The front license plate mounting bracket and two self-tapping screws are loaded in the vehicle at
the assembly plant.
1. Align holes “A” of the front license plate
mounting bracket with the dimples on the
front bumper cover and mark the location of
holes “B” on the front bumper cover.

Figure 5.
1
A

z

z

z

NOTE
 Holes “A” are used to install the mounting
bracket onto the bumper cover.
 Holes “B” are used to install the front
license plate onto the mounting bracket.

B

z

2. Drill two relief holes with a diameter of
11 mm (0.43 in.) at the marks on the front
bumper cover to prevent the license plate
retaining bolt end from contacting the cover.

1

z

2

z

NOTICE
 Do NOT pre-drill holes into the bumper.
 Do NOT overtighten the
self-tapping screws.

3. Install the mounting bracket onto the front
bumper cover using the two
self-tapping screws.

3

z

1

Front License Plate Mounting Bracket

2

Mark and Drill Hole

3

Dimple

© 2020 Toyota Motor Sales, USA

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T-SB-0070-20

July 9, 2020

Page 7 of 8

2021 Prius and Prius Prime Pre-Delivery Service (PDS)
Front License Plate and Mounting Bracket Installation (continued)
Install the front license plate onto the mounting
bracket at holes “B” using two noncorroding bolts
with the following dimensions:

Figure 6.

Length: 15.0 mm (0.59 in.)
Diameter: 6.0 mm (0.24 in.)
Pitch: 1.0 mm (0.04 in.)
1

z

1
c
2
1 Diameter

3

z

2

2 Length

z

1

Self-tapping Screw

2

Front License Plate

3

Bolt

Tire Pressure Warning System (TPWS) Initialization

Refer to the applicable Repair Manual for the TPWS initialization procedure (Prius / Prius Prime).
NOTE
To adjust the tire pressure correctly when the outside temperature is significantly colder than shop
temperature, perform a Health Check using Techstream and select the compensation tire pressure
checkbox. Compensation pressures will display on the Health Check results screen. Adjust the tire
pressure when the tires are cold.

Installation of Rubber Body Plugs

1. Confirm the number of plugs in the glove box. If two (2) plugs are present, perform
sub step 2A ONLY. If four (4) plugs are present, perform sub step 2A AND sub step 2B.

© 2020 Toyota Motor Sales, USA

T-SB-0070-20

July 9, 2020

Page 8 of 8

2021 Prius and Prius Prime Pre-Delivery Service (PDS)
Installation of Rubber Body Plugs (continued)

2. Install plugs according the instructions below by confirming the number of plugs in the
glove box.
A. Install two (2) plugs in the rear side member hole or rocker inner hole (see Figure 7).
B. Install two (2) plugs in the torque box hole or rocker inner hole (see Figure 7).
Figure 7.

1

2

z
6

3

z

5

1

Front Side

2

Rear Side

3

Torque Box Hole or Rocker Inner Hole

4

Rear Side Member Hole or Rocker Inner Hole

5

Rocker Inner

6

Install Plug Here (if Applicable)

z

4

z

6

z

z

z

NOTICE
 The installation of these plugs is required to prevent rust.
 These plugs are stored in the glove box.
 The number of plugs may vary according to production locations in the same
vehicle model.
Entune™ 3.0 App Suite Connect Initialization/Update

Refer to T-SB-0039-20 Entune™ 3.0 App Suite Connect to initialize/update the Entune™ 3.0 App
Suite Connect.
© 2020 Toyota Motor Sales, USA