91 MIB2 High: infotainment system sporadically reboots
91 20 95 2055591/3 August 13, 2020. Supersedes Technical Service Bulletin Group 91 number 20-57 dated April
10, 2020 for reasons listed below.
Model(s)

Year

VIN Range

Vehicle-Specific Equipment

A5, A5
Cabriolet,
A5
Sportback
Q5, S5, S5
Sportback,
SQ5, RS5,
and RS5
Cabriolet

2018

All

MIB2 High

A3, A3
Cabriolet,
A4, A4
allroad, Q7,
S3. And S4

2017 - 2018

All

MIB2 High

Condition
REVISION HISTORY
Revision

Date

Purpose

3

-

Revised header (Corrected Elsa display issue)

2

04/10/2020

Revised header (Corrected Elsa display issue)

1

07/15/2019

Initial publication

Customer states:
 The MMI screens sporadically become blank and the MMI system reboots.
Workshop findings:
One or more of the following DTCs may be stored in the Instrument cluster control module, J285 (address word
0017):
 DTC U10CF00 (Optical data bus for display in instrument cluster sporadic disruption).
 DTC B13B901 (Video wire for information electronics 1 Electrical error).
Or
 It is also possible that there are no DTCs stored.

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© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Technical Background
The software needs to be updated. The optimized software will address a software bug causing the unit to reboot.

Production Solution
New software introduced into production.

Service
Required equipment:
 ODIS Tester
 SVM code
 MIB2 High Software update on SD Card (See Required Parts and Tools or Download the software from
MirrorServer using the SD Creator Program)
Time to complete update:
 Approximately 30-60 minutes (includes 20-50 minutes for the software update and 10 minutes for the SVM
work)
Service work:
 Update the MIB2 High infotainment system using either Method 1 or Method 2 according to TSB 2047576: 91
MIB2 High Software Update Instructions (PR Code 7UG) and use SVM code indicated below:

Vehicle

SD Creator Part number

SVM code

A4, A5, Q5, and Q7 4M0906961BN

MHI2QUS5087

A3

MHI2US5107

4M0906961CB

Method 1: Automated update using ODIS
Method 2: Manual update due to SVM code or Server issues

Warranty
Claim Type:

 110 up to 48 Months/50,000 Miles.
 G10 for CPO Covered Vehicles – Verify Owner.
 If the vehicle is outside any warranty, this Technical Service Bulletin is informational
only.

Page 2 of 3
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Service Number:

9196

Damage Code:

0039

Labor Operations:

Software Update

0151 0000

According to
TSB #2047576

Diagnostic Time:

GFF

No allowance

0 TU

Road test prior to the service procedure

No allowance

0 TU

Road test after the service procedure

No allowance

0 TU

Claim Comment:

As per TSB #2055591/3

All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.

Required Parts and Tools
Vehicle

SD Creator Part number Quantity

A4, A5, Q5, and Q7

4M0906961BN

01 (Shop supply)

A3

4M0906961CB

01 (Shop supply)

Additional Information
The following Technical Service Bulletin will be necessary to complete this procedure:
 TSB 2011732, 00 Software Version Management (SVM), operating instructions.
 TSB 2047576, 91 MIB2 High Software Update Instructions (PR Code 7UG).
All part and service references provided in this TSB (2055591) are subject to change and/or removal. Always
check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the
Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair.
©2020 Audi of America, Inc. All rights reserved. The information contained in this document is based on the
latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes
at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Page 3 of 3
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.