VOLVO CAR

SERVICE AND PARTS BUSINESS

Service Manager Bulletin
TITLE:

Shipping and Handling of Volvo Lithium-ion Hybrid Battery Packs to
LG Chem LLC
GROUP:

NO:

ISSUING DEPARTMENT:

CAR MARKET:

31

001

Warranty

United States

REVISIONS:

Outdated information removed
Service Personnel:
Read and initial

SERVICE
MANAGER

SERVICE
WRITER

ISSUE DATE:

STATUS DATE:

2016-05-03

2020-06-29

WARRANTY
ADMINISTRATOR

Page 1 of 15
“Right first time in Time”

Attention Volvo Parts Managers and Service Managers
There may come a time where a Customer Vehicle will require Technical Service and you will be
instructed to replace and ship a defective lithium hybrid battery directly to our Supplier for Technical
Evaluation.
Note: All Volvo Lithium-ion Hybrid Batteries will be part of our Volvo Technical Helpdesk Prior
Approval Process.
The failed Hybrid battery must be shipped directly to the hybrid battery supplier LG Chem
Power Inc. (LGCPI) at the address indicated below and on the shipping labels attached.
VOLVO LITHIUM-ION HYBRID BATTERY PACK SHIPPING AND HANDLING GUIDELINES:
Remove the replacement battery from the shipping container and follow instructions as outline in VIDA
for vehicle installation.
HANDLING:
Ensure the replacement crate is kept in its original condition. The replacement battery pack shall be
removed from its original packaging and installed in the vehicle as soon as possible in order to maintain
protection against mechanical impact or tampering.

Produced and printed in the USA and available as an electronic document.
© 2020 VOLVO CAR USA, LLC

Service Manager Bulletin 31-001
Once the replacement battery is removed, store this container in a safe and secure place to be used for
the transportation of the defective hybrid battery.
• Do not remove or cover up any of the hazmat shipping labels on the outside of the replacement
container.
• Do not damage the replacement crate.
• Do not stack anything on top of the replacement crate.
• The battery pack shall always be kept in an upright position.
• If you damage the crate you will be charged for a replace crate of $250 plus shipping and hazmat
labeling cost.
Carefully insert the defective hybrid battery in the replacement crate as soon as possible and move this
crate to a safe and secure staging location.
It is mandatory the defective hybrid battery be shipped to the supplier LG Chem within 2 days of
receiving the replacement battery from LG Chem. The defective battery must be received by LG Chem 7
days of receipt of the replacement battery.
SHIPPING:
You will receive an LG RMA Number from Volvo Technical Helpdesk via of the open VR Case.
Please complete the attached FedEx VICS Bill of lading. Retailers only need to fill out their return
address and the RMA number.
All other information is pre-filled. Do not alter any information on this Bill of lading.
Located at the end of this bulletin are 4 LG Chem return shipping labels pre-address to LG Chem Power
Inc.
• Cut out one of the labels.
•
•
•

Fill out this label completely. Ensure the RMA Number is on the label.
Secure the label to the outside of the replacement container.
Contact the FedEx Freight at the number below and request a pick-up:
FedEx Freight Customer Service 1.866.393.4585

Ship to:
LG Chem Power Inc. (LGCPI)
1064 Chicago Rd.
Troy, MI. 48083
Attention: Michael Staszek
Quality Customer Service Supervisor
Once the FedEx Driver arrives, it is important to give the driver the completed FedEx Bill of Lading
form and a copy of the attached Safety Data Sheets. Print the Safety Data Sheet from Service Manager
Bulletin 31-001A.
You should also attach a copy of the Safety Data Sheet to the outside of the replacement shipping crate
using the Volvo Poly Bags 7777563.
Page 2 of 15

2020-06-29

Service Manager Bulletin 31-001
Warranty and Technical Documents
These Documents must be included inside the crate with the defective battery.
• Technical Helpdesk Vehicle Report - (mandatory) see sample below.
• Shipping Label affix to the outside of the replacement crate. (mandatory)
• Material Data Safety Sheets affix to the outside of the replacement crate. (mandatory)
• Copy of the original Repair order-see sample below.

2020-06-29

Page 3 of 15

PLEASE DO NOT COVER OR REMOVE ANY OF THE HAZMAT LABELS

VICS Bill of Lading
SHIP FROM
Name: _____________________________________________________
Address: ___________________________________________________
Address: ___________________________________________________
City/State/Zip: _______________________________________________
LG RMA#_____________________ SID# _______________________
N/A
SID#: __________________________

Bill of Lading Number:_____________________________
FedEx Freight_________TRAILER:____________
CARRIER:__________

SCAC:___________

Pro Number:__________________

SHIP TO
LG CHEM POWER INC (LGCPI)
Name: _____________________________________________________
1064 CHICAGO ROAD
Address: ___________________________________________________
ATTENTION: MIKE STASZEK Quality Customer Service Supervisor
Address: ___________________________________________________
TROY MICHIGAN, 48083
City/State/Zip: _______________________________________________
CID#: ______________________________________________________
THIRD PARTY FREIGHT CHARGES BILL TO:
Volvo Cars USA c/o Williams & Associates
Name: _____________________________________________________
405 E. 78thSt.
Address: ___________________________________________________
Bloomington, MN 55420
FedEx ACCT# 466499900
City/State/Zip: _______________________________________________

Freight Charge Terms:

X

Prepaid_______ Collect_______
3rd Party_______
Freight charges are to be prepaid unless marked collect.

SPECIAL INSTRUCTIONS: EMERGENCY PHONE NUMBER

CONTACT: CHEMTREC 800-424-9300

q Master Bill of Lading: with attached underlying Bills of Lading
CUSTOMER ORDER INFORMATION

CUSTOMER ORDER NUMBER

# PKGS

WEIGHT

circle one
PALLET/SLIP

Y

N

Y

N

Y

N

Y

N

Y

N

ADDITIONAL SHIPPER INFO

GRAND TOTAL
CARRIER INFORMATION
HANDLING UNIT

QTY

1

TYPE

PACKAGE

QTY

1

TYPE

COMMODITY DESCRIPTION

(3)
WEIGHT

BOX 287.0 lbs

H.M.

Commodities requiring special or additional care or attention in handling or stowing must be so marked
and packaged as to ensure safe transportation with ordinary care.(See NMFC, Sec. 2e, Item 360)

NMFC #

CLASS

X

UN 3480, Lithium - ion Batteries.9.11

060680-01

70

Hazardous Material Package Type: BOX

DANGEROUS GOODS
BOX DIMS: 68 X 29X 34 in
Emergency Guide, 138
CLASS 9
1

1

287.0 lbs

GRAND TOTAL
COD AMOUNT: $______________ Collect: q

NOTE: (1) Where the rate is dependent on value, shippers are required to state specifically in writing the agreed or
declared value of the property as follows:
The agreed or declared value of the property is specifically stated by the shipper to be not exceeding
per
.

Prepaid: q
Customer check O.K.: q
Cashier’s check only: q
“COD” must appear with consignee’s name above.

NOTE: (2) Limitation for loss or damage on this shipment may be applicable. See 49 U.S.C. 14706(c)(1)(A) and (B). NOTE: (3) Commodities requiring special or additional care or attention in handling or stowing must be so marked and packaged
as to ensure safe transportation with ordinary car. See Sec. 2(e) of NMFC item 360.
RECEIVED, subject to individually determined rates or contracts that have been agreed upon in writing between the carrier and shipper, if applicable, otherwise
to the rates, classifications and rules that have been established by the carrier and are available to the shipper, on request, and to all applicable state and federal
regulations.

SHIPPER SIGNATURE / DATE
This is to certify that the above named materials are properly classified,
packaged, marked and labeled, and are in proper condition for transportation
according to the applicable regulations of the Department of Transportation.

Trailer Loaded:

Freight Counted:

q By Shipper
q By Driver
q By OSL

q By Shipper
q By Driver/Pallets said to contain
q By Driver/Pieces

The carrier shall not make delivery of this shipment without payment of
freight and all other lawful charges (Section 7).
____________________________________ Shipper Signature

CARRIER SIGNATURE / PICKUP DATE
Carrier acknowledges receipt of packages and required placards. Carrier certifies, emergency response information was made available and/or carrier has the
DOT emergency response guidebook or equivalent documentation in the vehicle.

Original not negotiable. See last page for further terms and conditions.
CO202a/508-FXF

VICS COMPATIBLE BILL OF LADING
Terms & Conditions
Sec. 1. (a) The carrier or the party in possession of any of the property
described in this bill of lading shall be liable as at common law for any loss thereof
or damage thereto, except as hereinafter provided.
(b) No carrier shall be liable for any loss or damage to a
shipment or for any delay caused by an Act of God, the public enemy, the authority
of law, or the act or default of shipper. Except in the case of negligence of the
carrier or party in possession, the carrier or party in possession shall not be liable
for loss, damage or delay which results: when the property is stopped and held in
transit upon request of the shipper, owner or party entitled to make such requests;
or from faulty or impassible highway, or by lack of capacity of a highway bridge or
ferry; or from a defect or vice in the property; or from riots or strikes. The burden
to prove freedom from negligence is on the carrier or the party in possession.
Sec. 2. Unless arranged or agreed upon, in writing, prior to shipment,
carrier is not bound to transport a shipment by a particular schedule or in time for
a particular market, but is responsible to transport with reasonable dispatch. In
case of physical necessity, carrier may forward a shipment via another carrier.
Sec. 3. (a) As a condition precedent to recovery, claims must be filed
in writing with: any participating carrier having sufficient information to identify
the shipment.
(b) Claims for loss or damage must be filed within nine months
after the delivery of the property (or, in the case of export traffic, within nine
months after delivery at the port of export), except that claims for failure to make
delivery must be filed within nine months after a reasonable time for delivery has
elapsed.
(c) Suits for loss, damage, injury or delay shall be instituted
against any carrier no later than two years and one day from the day when written
notice is given by the carrier to the claimant that the carrier has disallowed the
claim or any part or parts of the claim specified in the notice. Where claims are
not filed or suits are not instituted thereon in accordance with the foregoing
provisions, no carrier shall be liable, and such claims will not be paid.
(d) Any carrier or party liable for loss of or damage to any of
said property shall have the full benefit of any insurance that may have been
effected, upon or on account of said property, so far as this shall not avoid the
policies or contracts of insurance, PROVIDED, that the carrier receiving the
benefit of such insurance will reimburse the claimant for the premium paid on
the insurance policy or contract.
Sec. 4. (a) If the consignee refuses the shipment tendered for delivery
by carrier or if carrier is unable to deliver the shipment, because of fault or mistake
of the consignor or consignee, the carrier’s liability shall then become that of a
warehouseman. Carrier shall promptly attempt to provide notice, by telephonic
or electronic communication as provided on the face of the bill of lading, if so
indicated, to the shipper or the party, if any, designated to receive notice on this
bill of lading. Storage charges, based on carrier’s tariff, shall start no sooner than
the next business day following the attempted notification. Storage may be, at
the carrier’s option, in any location that provides reasonable protection against
loss or damage. The carrier may place the shipment in public storage at the
owner’s expense and without liability to the carrier.
(b) If the carrier does not receive disposition instructions
within 48 hours of the time of carrier’s attempted first notification, carrier will
attempt to issue a second and final confirmed notification. Such notice shall
advise that if carrier does not receive disposition instructions within 10 days of
that notification, carrier may offer the shipment for sale at a public auction and
the carrier has the right to offer the shipment for sale. The amount of sale will
be applied to the carrier’s invoice for transportation, storage and other lawful
charges. The owner will be responsible for the balance of charges not covered
by the sale of the goods. If there is a balance remaining after all charges and
expenses are paid, such balance will be paid to the owner of the property sold
hereunder, upon claim and proof of ownership.

(c) Where carrier has attempted to follow the procedure set
forth in subsections 4(a) and (b) above and the procedure provided in this section
is not possible, nothing in this section shall be construed to abridge the right of
the carrier at its option to sell the property under such circumstances and in such
manner as may be authorized by law. When perishable goods cannot be delivered
and disposition is not given within a reasonable time, the carrier may dispose of
property to the best advantage.
(d) Where a carrier is directed by consignee or consignor to
unload or deliver property at a particular location where consignor, consignee,
or the agent of either, is not regularly located, the risk after unloading or delivery
shall not be that of the carrier.
Sec. 5. (a) In all cases not prohibited by law, where a lower value than
the actual value of the said property has been stated in writing by the shipper
or has been agreed upon in writing as the released value of the property as
determined by the classification or tariffs upon which the rate is based, such
lower value plus freight charges if paid shall be the maximum recoverable amount
for loss or damage, whether or not such loss or damage occurs from negligence.
(b) No carrier hereunder will carry or be liable in any way
for any documents, coin money, or for any articles of extraordinary value not
specifically rated in the published classification or tariffs unless a special
agreement to do so and a stipulated value of the articles are endorsed on this bill
of lading.
Sec. 6. Every party, whether principal or agent, who ships explosives
or dangerous goods, without previous full written disclosure to the carrier of their
nature, shall be liable for and indemnify the carrier against all loss or damage
caused by such goods. Such goods may be warehoused at owner’s risk and
expense or destroyed without compensation.
Sec. 7. (a) The consignor or consignee shall be liable for the freight
and other lawful charges accruing on the shipment, as billed or corrected, except
that collect shipments may move without recourse to the consignor when the
consignor so stipulates by signature or endorsement in the space provided on
the face of the bill of lading. Nevertheless, the consignor shall remain liable for
transportation charges where there has been an erroneous determination of
the freight charges assessed, based upon incomplete or incorrect information
provided by the consignor.
(b) Notwithstanding the provisions of subsection (a) above,
the consignee’s liability for payment of additional charges that may be found to
be due after delivery shall be as specified by 49 U.S.C. §13706, except that the
consignee need not provide the specified written notice to the delivering carrier
if the consignee is a for-hire carrier.
(c) Nothing in this bill of lading shall limit the right of the carrier
to require the prepayment or guarantee of the charges at the time of shipment