Bulletin No.: PIP5573C
Published date: 06/8/2020

Preliminary Information
PIP5573C 2017 2020 10L80 10L90 Automatic Transmission Torque
Converter Restriction
Models
Brand:

Model:

Model Years:

VIN:
from

to

Engine:

Transmissions:

Cadillac

Escalade Models

2018 - 2020

All

All

All

MF6

Chevrolet

Camaro

2017 - 2019

All

All

All

MGL

Chevrolet

Suburban

2019 - 2020

All

All

All

MF6

Chevrolet

Tahoe

2018 - 2020

All

All

All

MF6

GMC

Yukon Denali Models

2018 - 2020

All

All

All

MF6

Involved Region or Country North America

Condition
Cause

The 10L80 and 10L90 10 Speed Transmission Torque Converter (Part numbers
24288828, and 24286575) are on restriction through the GM PQC as part of our
ongoing quality improvement e orts to assist Engineering with product concern
identi cation e ective 06/25/2018.
Your cooperation with this program is greatly appreciated.

Correction:
If your diagnosis has led to replacement of the restricted 2017 - 2020 10L80 10L90 Automatic Transmission
Torque Converter Restriction, please contact the Product Quality Center (PQC) by opening a case via Dealer Case
Management (DCM) From the DCM home page, click on “New PQC Case” found on the Technical Assistance tab.
Then in Global Connect click on the Support/Chat tab, TAC-PQC Tab, PQC -Parts Restrictions Templates to
Download the appropriate PQC -Parts Restrictions Template and save a copy to your computer, You can attach a
copy of the template to your PQC Case.
The following 2017 - 2020 10L80 10L90 Automatic Transmission Torque Converter Restriction questions are
contained in the Global Connect PQC -Parts Restriction template.
Caller’s First & Last Name/Position:
Technician’s Name/Direct Phone:
Parts Manager’s Name:
Parts Manager’s Phone and Fax Number:
Dealership’s Correct Address:
How many times has the vehicle been in for this concern?
How many days has the vehicle been down for this concern?

Customer’s Concern?
Has the vehicle been modi ed with non-production accessories?
Is the vehicle for personal or commercial use?
If commercial, what type of use?
Describe the failure of the unit:
Why is replacement of the requested component needed?
Does the vehicle have any DTCs in any module (ECM/TCM/BCM, etc.)?
(Note: Do Not clear any DTCs prior to reviewing with engineering).
Note: [GDS must be launched from TIS to make sure all the data is captured and can be retrieved.]
Are there any transmission-related DTCs?
(Note: Do Not clear any DTCs prior to reviewing with engineering).
Are there any shifting issues (late, early, missed, no shift)?
When does the issue occur (hot, cold, under accel/decel)?
Is there any unwanted vibration?
Any other transmission performance issues?
Any leaks?
What type of leak?
Where is the leak located?
Any noise?
What kind of noise?
Where is it coming from?
Fluid level?
Was uid contaminated?

Version History
Version

Modi ed

4
06/20/2018 - Created on
06/19/2019 - Updated Correction Section to include DCM information.
08/09/2019 - Updated to edit template questions.
06/08/2020 - Added the 2020 model year.

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