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PC741 | REVISION 3

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PC741 | REVISION 3

PC741 - 2020 – TITAN
AUDIO UNIT REPLACEMENT
SERVICE PROCEDURE:
IMPORTANT: Follow all warnings, cautions, and notes in the Electronic Service
Manual (ESM)
Repair Overview:
A. Read and save the VIN (Pages 1-2)
B. Read and document current configuration data (Pages 3-5)
C. Replace the AV control unit (Page 5)
D. Reprogram the AV control unit (Pages 6-12)
E. Configure the AV control unit (Pages 13-14)
F. Write the VIN to the AV control unit (Pages 14-15)
Read and Save VIN
1. Connect VI2 to the OBD2 port in the vehicle.



Open CONSULT III+ (C3+) program
Turn the ignition ON

2. Select Diagnosis (One System).
(Figure 1)

Figure 1

3. Select MULTI AV. (Figure 2)

Figure 2
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4. Select Work support. (Figure 3)


Select Save VIN DATA (Figure 3)



Select Start (Figure 3)

Figure 3

5. Select Start. (Figure 4)

Figure 4

6. Wait for Current Status to show
completed, then select End. (Figure 5)


Select Home (Figure 5)

Figure 5

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Read and Document Audio Unit Configuation Data

7. Select Re/programming,
Configuration. (Figure 6)

Figure 6

8. Review Precautions. (Figure 7)
• Check the Confirmed Instructions
box
• Select Next

Figure 7

9. Perform Automatic VIN selection.
(Figure 8)

Figure 8

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XXXXXXXXXX

10. Confirm VIN, Model, and year are
correct. (Figure 9)
 Select Confirm

Titan

Figure 9

11. Confirm VIN. (Figure 10)
 Select Confirm

Figure 10

12. Locate and select MULTI AV from the
systems list. (Figure 11)

Figure 11

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13. Select Before ECU Replacement in
the Vehicle Configuration section.
(Figure 12)

Do NOT select this option.

Figure 12

Home

14. Write down BOTH pages of
configuration settings on your repair
order. (Figure 13)


Configuration
settings

Select Home at the top of the screen

NOTE:
Configuration information can be printed
by selecting Print at the RH lower side of
the screen. (Figure 13)

Print

Toggle to
next page

Figure 13
Replace the Audio unit
15. Replace the audio unit.


Refer to the ESM for audio unit replacement:
 Navigation with Amplifier - DRIVER INFORMATION & MULTIMEDIA AUDIO, VISUAL & NAVIGATION SYSTEM - NAVIGATION WITH AMPLIFIER REMOVAL AND INSTALLATION - AV CONTROL UNIT- REMOVAL AND
INSTALLATION
 Navigation without amplifier - DRIVER INFORMATION & MULTIMEDIA AUDIO, VISUAL & NAVIGATION SYSTEM - NAVIGATION WITHOUT
AMPLIFIER - REMOVAL AND INSTALLATION - AV CONTROL UNIT REMOVAL AND INSTALLATION
 Display audio - DRIVER INFORMATION & MULTIMEDIA - AUDIO, VISUAL
& NAVIGATION SYSTEM - DISPLAY AUDIO - REMOVAL AND INSTALLATION
- AV CONTROL UNIT - REMOVAL AND INSTALLATION

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Program New Audio Unit

16. Select Re/programming,
Configuration. (Figure 14)

Figure 14

17. Review Precaution. (Figure 15)
• Check the Confirmed Instructions
box
• Select Next

Figure 15

18. Perform Automatic VIN selection.
(Figure 16)

Figure 16
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XXXXXXXXXX

19. Confirm VIN, Model, and year are
correct. (Figure 17)


Titan

Select Confirm

Figure 17

20. Confirm VIN is correct and select
Confirm. (Figure 18)

Figure 18

21. If a saved operation is displayed,
similar to Figure 19, select Other
Operations.


xxxxxxxxxxxxx
xxx

If no saved operations are present
continue to Step 22

xxxxxxxx
xxxxxxxx
xxxxxxxxxxxxxx
xxxxxxxxxxxxxx

Figure 19

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22. Locate and select MULTI AV from the
systems list. (Figure 20)

Figure 20

23. Select After ECU Replacement under
the Programming (Blank ECU) section.
(Figure 21)

Figure 21

24. Select Next after reading precaution.
(Figure 22)

Figure 22

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Do NOT
select this
option.

25. Select Manual Selection. (Figure 23)

Figure 23

26. Read both pages of precautions using
the arrows to toggle pages. (Figure 24)
• Check the Confirmed Instructions
box

Next
Confirm

• Select Next

Toggle to
next page

Figure 24

27. Review Table A below. Locate the applicable Rom Data ID for the vehicle you are
working on.

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28. Select the appropriate Rom Data ID
obtained in Table A on Step 27 and
select Next. (Figure 25)

Figure 25

29. Confirm the information is correct for
the vehicle you are working on and
select Next. (Figure 26)

Figure 26

30. Follow the on screen instructions and
select Next. (Figure 27)

Figure 27

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31. Confirm battery voltage is within the
acceptable limits and select Start.
(Figure 28)

Figure 28

32. Enter your login information and select
Submit. (Figure 29)
NOTE:
If you do not have your login
information, please see your service
manager.

Figure 29

33. Wait for data transfer to complete.
(Figure 30)

Figure 30

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34. Select Next. (Figure 31)

Figure 31

35. Follow the on-screen instructions for
ignition cycling and select Next.
(Figure 32)

Figure 32
36. Follow the on-screen instructions to erase DTC’s.

37. Print programming results and attach
to repair order. (Figure 33)


xxxxxxxxxxx

Select Next to proceed to
Configuration

xxxxxxxxxxxxxxx

Next

Figure 33

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Print

Configure New Audio Unit

Configuration
settings

38. Use the drop down menus to select the
configuration settings that were
documented in Step 14 on page 5.
(Figure 34)



Toggle to
next page

Use the arrows to scroll to any
additional pages.

Figure 34

Select Next. (Figure 35)

NOTE:
The selections shown in Figures 34 and
35 may not reflect the features of your
vehicle.

Configuration
settings

Next
Toggle to
next page

Figure 35

Configuration
settings

39. Confirm the configuration setting
values are correct. (Figure 36)


Use the arrows to scroll to any
additional pages



Select OK

OK

Toggle to
next page

Figure 36

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40. Print confirmation after the
configuration has been successfully
completed. (Figure 37)


Select End

Figure 37
Write VIN to New Audio Unit

41. Select Diagnosis (One System).
(Figure 38)

Figure 38

42. Select MULTI AV. (Figure 39)

Figure 39

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Work support

43. Select Work support. (Figure 40)


Select WRITE VIN (SAVED DATA)
(Figure 40)



Select Start (Figure 40)

WRITE VIN
(SAVED DATA)

Start

Figure 40

44. Select Start and wait for VIN to be
written. (Figure 41)

xxxxxxxxxxxxx

Figure 41

45. Select End to return to CIII+ homepage.


Turn the ignition off



Close the CIII+ program



Disconnect VI2



Continue to Claims information on next page

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PARTS INFORMATION:
Description

Part #

Quantity

(Non-Navigation) CONTROL ASSY – AV*

2591A-9FV0D

1

(Navigation) CONTROL ASSY – AV*

25915-9FV2D

1

*Part number should be selected using the VIN in the parts system.

CLAIMS INFORMATION
Submit claim using the following claims coding:
Work Order Line Type: “CM” Campaign
Campaign: PC741
Claim Type:
PNC:
Symptom:

CM
PC741
ZZ

Diagnosis:

99

Description:

Op
Codes

Flat
Rate
Time

Parts
Required on
claim

Expense
Code
Required

Replace audio unit

PC7410

1.9 Hr

YES

NO

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