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NHTSA ID Number: 10178201

Manufacturer Communication Number: 2059899/2

TSB/Document Date: 2020-08-08


Summary

6250 RPM engine speed warning within the Drivers Instruments Panel (DIP). Customer statement/workshop findings: 6250 RPM engine speed warning in the Drivers Information Panel (DIP) Diagnostic address - 0017 - Drivers Information Panel (DIP) Technical background: A software update has been created to prevent the warning from displaying again


Technical product information
6250 RPM engine speed warning within the Drivers Instruments Panel (DIP)
Russische Föderation (5RU),Australia E04 BentleyeBay logo rest Asia and Australia (6E04),China 796 VWeBay logo Import Comp. Ltd (Vico), Beijing
(6796),Germany E02 BentleyeBay logo rest Europe (6E02),Japan E03 BentleyeBay logo Japan (6E03),Korea, (South) E08 BentleyeBay logo South Korea
(6E08),United Arab Emirates E06 BentleyeBay logo Middle East and Africa (6E06),United Kingdom E01 BentleyeBay logo UK (6E01),United States
E05 BentleyeBay logo USA and rest America (6E05)
BentleyeBay logo

Topic
Market
area
Brand

Transaction 2059899/2
No.
Level
EH
Status
Approval
Release
date
New customer code
Object of complaint
Complaint type
Position
vehicle service -> vehicle diagnosis
control units, services
information, navigation, communication, entertainment -> driver information system (DIS, MFI, MMI) - functionality -> without function
> speed warning display
/ defect
information, navigation, communication, entertainment -> driver information system (DIS, MFI, MMI) functionality
information, navigation, communication, entertainment -> instrument displays -> instrument panel
functionality -> faulty display
display

Vehicle data
New ContinentaleBay logo GT and GTC - New Flying Spur - W12 Engine
Sales types
Type

MY Brand Designation Engine code Gearbox code Final drive code

3S31BB
3S31BB
3S31BB
3S41BB
3S41BB
ZG21BB

2018
2019
2020
2019
2020
2020

E
E
E
E
E
E

Documents
Document name
master.xml

*
*
*
*
*
*

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*
*
*
*
*

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Technical product information
6250 RPM engine speed warning within the Drivers Instruments Panel (DIP)

Transaction No.: 2059899/2

Customer statement / workshop findings
6250 RPM engine speed warning in the Drivers Information Panel (DIP)
Diagnostic address - 0017 - Drivers Information Panel (DIP)

Technical background
A software update has been created to prevent the warning from displaying again.

Production change
All vehicles with software 0157 installed within Diagnostic address - 0017 - Drivers Information Panel (DIP) are not affected

Measure
The following must only be applied on receipt of a relevant customer complaint.

Downloading the software:
The software requires downloading from the BentleyeBay logo Hub, the software file is called Kombi0157 ( zip) . Follow the onward inst ructions for
downloading the software to a blank SD card, we recommend a commercially available SD card in:
• Full format (no micro SD card in adapter)

At least 32 GB memory

Performance of at least class 10

1. Locate the file Kombi0157 ( zip) on BentleyeBay logo Hub in the ‘Aftersales – Diagnostics’ section.

Save the zip file Kombi0157 ( zip) to your blank SD card.

2. Right click on the zip file and select ‘Extract All’, select your SD card as the location for saving the files (Figure 1)

Figure 1
3. All software files will now be visible as below (Figure 2)

Figure 2
4. Label the SD card Kombi0157 the SD card can then be re-used for applicable vehicles which may be affected by this complaint.

Updating the software:
General information for the reprogramming:
• The closed- circuit voltage of the vehicle must be at least 12.5 V during the update. Connect a suitable battery charger to
the vehicle. For further information refer to the Repair manual
• During the update switch off all unnecessary consumers ( ventilation, seat heater, interior illumination etc)
• Because of the highest transmission stability you MUST use the diagnosis interface VAS 6154 ( WiFi diagnostic tool) ONLY
in USB operation or the cable- connected VAS 5055 for the reprogramming ( updating) of control units. If these units are
not available, the diagnosis interface VAS 5054 ( A) can also be used in USB mode
• Do Not under any circumstances use a Bluetooth connection to conduct the reprogramming ( updating) of control units

Pre-requis ites
Switch on the ignition.

Put the selector lever in position P

Switch on the hazard warning lamps

The following update procedure takes place via the MIB unit using the relevant SD card.
During the update process the rotating display will rotate and the system will reboot, this could take several minutes.
5. Fit the SD card in SD1 slot of the MIB, located in the glove box (Figure 3).

Figure 3
6. On the MMI controls press the home button (Figure 4).

Figure 4
7. Press and hold at the same time, the Media and OK buttons for 5 seconds (Figure 5) until the Engineering menu appears (Figure 6). Select
Software download.

Figure 5

Figure 6
8. Select SD card 1 (Figure 7).

Figure 7
9. Select Standard (Figure 8).

Figure 8

10. The following screen will then appear (Figure 9), scroll down to the bottom of the screen and select Start update

Figure 9
11. Select Start update again (Figure 10).

Figure 10
12. The software update will then begin.
13. When the update is complete a summary screen will appear (Figure 11), scroll down to the bottom of the screen and select ‘Continue’.

Figure 11
14. A Software Version Management action is now required (Figure 12). Proceed to Software Version Management section of this TPI.

Figure 12

Software version management:
IMPORTANT: There are two different SVM codes depending on the model type, please ensure the correct code is used
1. Select and run Guided fault finding.

Within the Special functions tab select SVM – Code Input then select Perform test (Figure 1)

Figure 1
For New ContinentaleBay logo GT and GTC
2. On the next screen enter the SVM code 37017KOMBI01 and select Adopt (Figure 2)

Figure 2
For New Flying Spur
On the next screen enter the SVM code 37117KOMBI01 and select Adopt (Figure 3)

Figure 3
3. On the following screen, confirm the code then select Yes.
4. All control modules will be interrogated.
5. The SVM action will then take place.
6. Once complete the following screen will appear confirming that the SVM action has been successful. Select Done/Continue until programme
end (Figure 4)

Figure 4
7. Select Cancel backup documentation on the central display screen, the system will then reboot (Figure 5)

Figure 5
8. Remove the SD card from the MIB unit.

Warranty accounting instructions
Warranty type
110 or 910
Damage service number 13 66
Damage code
02 02
Labour
Labour operation code 01 50 00 00
Time

As per the ODIS Log (Maximum of 40 Time units)

Parts information
Part Number

Description

Quantity

Kombi0157

SD card – Refer to the Measure 1
section for SD card specification

Note
The SD card cannot be
ordered through the parts
system.
The SD card required for the
programming is produced at
your retailer.

1

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TSB/Document ID: 2059899/2

Replacement Service Bulletin Number:

MFR Communication Date: 2020-07-09

MFR Internal Campaign ID/Software Version:

Communication Type: Service Bulletin/Repair Instructions

NHTSA Components: ENGINE

MFR Component System:

MFR Component Subsystem:


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