Technical product information
Topic
Market area
Brand
Transaction No.
Level
Status
Release date

Garage door opener remote with a frequency of 315MHz will not program to vehicle HomeLink
Bentley: worldwide (2WBE),Hongkong-Macau (5HK)
Bentley
2057999/2
EH
Released for publishing
03-Jul-2020

New customer code
Object of complaint

Complaint type

driver assist systems, convenience features -> open/close garage door -> garage door opener
programming
driver assist systems, convenience features -> open/close garage door -> garage door opener
programming
driver assist systems, convenience features -> open/close garage door -> garage door opener
programming
driver assist systems, convenience features -> open/close garage door

functionality -> cannot be saved

Vehicle data
Bentayga series - New Continental GT/GTC and New Flying Spur
Sales types
Type MY Brand Designation Engine code Gearbox code Final drive code
3S*
3S*
3S*
4V1*
4V1*
4V1*
4V1*
4V1*
ZG2*

2018
2019
2020
2017
2018
2019
2020
2021
2020

E
E
E
E
E
E
E
E
E

Documents
Document name
master.xml

*
*
*
*
*
*
*
*
*

*
*
*
*
*
*
*
*
*

*
*
*
*
*
*
*
*
*

functionality -> defective function
sequence
functionality -> cannot be activated
functionality

Position

Technical product information
Garage door opener remote with a frequency of 315MHz will not program to vehicle HomeLink

Transaction No.: 2057999/2
Release date: 03-Jul-2020

Customer statement / workshop findings
Customer states:
•

Unable to program their garage door opener to the vehicle.

•

Message displayed in MMI: “An error occurred during programming. Would you like to try again?”

Workshop findings:
•

Customer supplied remote control will not program to customer vehicle, but may program to other vehicles.

•

Other garage door opener remotes may pair to the customer vehicle.

This TPI is only valid for cars with "lane change assist" fitted

Technical background
Under certain circumstances the radio signal of the customer’s remote control may not be adapted to the vehicle.

Production change
A solution is being prepared.

Measure
1. Check the operating frequency of the customers remote control:
•

Locate the FCC ID number of the customers remote control (Figure 1, A).

•

Search this ID at https://fccid.io/ (Figure 1, B).

•

Locate the Frequency Range of the remote control (Figure 1, C).

Figure 1. Checking the operating frequency.
2. If the operating frequency of the customers remote control is 315MHz (+/- 10MHz), continue with this document. If not, perform diagnosis
outside of this document.
3. Adapt the customer’s remote control to the vehicle with the side assist modules disabled:
•

Remove the fuse for the lane change assistance control module, J769 and lane change assistance control module 2, J770 – Refer to
the applicable wiring diagram

•

Turn on the ignition

•

Make sure that an error notification for the side assist is displayed on the instrument cluster, if not, double check lane change
assistance control module, J769 and lane change assistance control module 2, J770 fuse location in the wire diagram.

•

Perform programming of the customer’s garage door remote, to the vehicle. Programming can occur from the MMI or the hard buttons,
located in the overhead console.

Follow prompts on the MMI display:
MMI: MENU button >> Vehicle >> Left Drawer >> Vehicle Settings >> Garage door opener >> Program garage door opener.

Or
Buttons: Press and hold the button in the overhead console which should be programmed.
4. Complete repair:
•

Turn off the vehicle ignition

•

Reinstall the fuse removed in step 3.

•

Turn on vehicle ignition, KL15.

•

Delete all DTC’s which were evident when the fuse was removed.

If an error notification for the side assist is still displayed in the instrument cluster, this must be addressed outside of this document
Tip: The results of the last 3 programming attempts can be checked. From the Vehicle Electrical System Control Module, J519 r ead out
measured values:
•

“Garage door opener, last programming”

•

Garage door opener, second-to-last progr.”

•

Garage door opener, third-to-last progr.”

Warranty accounting instructions
All warranty claims submitted for payment must be in accordance with the Bentley Motors Warranty Policy. Claims are subject to review by
Bentley warranty