WARRANTY CLAIMS GUIDELINES FOR
WINDSHIELD WATER INGRESS
NAS20.07.003

WARRANTY

AFTERSALES BULLETIN

CAN/USA

JULY 6, 2020

TO: all Jaguar Land Rover Authorized Retailers
RE: Warranty Claims Guidelines for Windshield Water Ingress
To provide a consistent method for submitting Warranty claims for windshield water ingress, the following
provides guidance on how to claim for this concern and what must be included.
Retailers must always ensure the Warranty Claiming Guidelines are followed when either the repair is completed
by the retailer or outsourced (sublet) to a third-party supplier.
IN-RETAILER WINDSHIELD REPAIR

SUBLET WINDSHIELD REPAIR

CAUSAL SRO CODE:

76.81.01

CAUSAL SRO CODE:

76.81.00

CAUSAL SRO TIME:

Per repair time in TOPIx

CAUSAL SRO TIME:

0.0

CAUSAL PART:

Service part number of windshield
applicable to the vehicle being
repaired

CAUSAL PART:

Service part number of windshield
applicable to the vehicle being
repaired

CAUSAL PART
DESCRIPTION:

Windshield

CAUSAL PART
DESCRIPTION:

Windshield

CAUSAL PART
QUANTITY:

0 (zero) when repairing
1 (one) when replacing

CAUSAL PART
QUANTITY:

0 (zero) when repairing
1 (one) when replacing

CAUSAL PART TYPE:

Part

CAUSAL PART TYPE:

Part

DIAGNOSIS: (WATER
TEST)

76.11.50 - Water leak detection &
sealing at body seams/joints

DIAGNOSIS: (WATER
TEST)

76.11.50 - Water leak detection &
sealing at body seams/joints

CONDITION CODE:

Specific for type of issue identified

CONDITION CODE:

Specific for type of issue identified

CUSTOMER CONCERN
CODE:

AD1 - Water Leak Around Windshield

CUSTOMER CONCERN
CODE:

AD1 - Water Leak Around Windshield

MISCELLANEOUS
CODES:

Not Applicable

MISCELLANEOUS
CODES:

ZZZ621 - Glass Sublet

Land Rover Discovery (LR)-Specific Claiming Guidelines for Windshield Water Ingress
In addition to the warranty claiming instructions above, the retailer’s Workshop Supervisor must identify the
correct cause of the water ingress (is the water ingress between the PU adhesive and the vehicle body or the
actual windshield glass and the primer that is applied to the glass). This must be noted on the repair order to help
Warranty Administrator when completing the related warranty claim.
NOTE: the Workshop Supervisor must always diagnose the water leak prior to completing the repair, whether the
repair is carried out by the retailer or outsourced (sublet) to a third-party supplier.

For questions regarding the content of this publication, please contact:
Thomas Giese
Director, Technical Services
201.818.8431
[email protected]
Jaguar Land Rover North America, LLC
100 Jaguar Land Rover Way
Mahwah, NJ 07495

The two Condition Codes that apply to this type of issue are as follows:
BR - Delamination - use only when the primer has delaminated from the glass and the windshield has been
replaced
JF - Water Leak - use only when the PU adhesive has been used to reseal and the windshield has been
refitted
The correct Condition Code must be selected prior to submitting the warranty claim. This instruction is also aligned
to the instructions detailed within the TOPIx Workshop Manual section 501-11: Glass, Frames and Mechanisms Windshield Water Ingress Diagnostics.
Attach images of the condition to the repair order.