Technical product information
Topic
Market area
Brand
Transaction No.
Level
Status
Release date

My Bentley - Connected services
Bentley: worldwide (2WBE),Hongkong-Macau (5HK)
Bentley
2055036/3
EH
Released for publishing
02-Jul-2020

New customer code
Object of complaint

Complaint type Position

information, navigation, communication, entertainment -> online services functionality

Vehicle data
Bentayga series
Sales types
Type
4V1*
4V1*
4V1*
4V1*
4V1*

MY
2017
2018
2019
2020
2021

Brand Designation Engine code
E
*
E
*
E
*
E
*
E
*

Gearbox code
*
*
*
*
*

Final drive code
*
*
*
*
*

New Continental GTC
Sales types
Type MY Brand Designation Engine code Gearbox code Final drive code
3S4* 2019 E
*
*
*
3S4* 2020 E
*
*
*

Mulsanne
Sales types
Type MY Brand Designation Engine code Gearbox code Final drive code
3Y2*
3Y2*
3Y2*
3Y2*
3Y6*
3Y6*
3Y6*
3Y6*

2017
2018
2019
2020
2017
2018
2019
2020

E
E
E
E
E
E
E
E

*
*
*
*
*
*
*
*

*
*
*
*
*
*
*
*

*
*
*
*
*
*
*
*

New Continental GT
Sales types
Type MY Brand Designation Engine code Gearbox code Final drive code
3S3* 2018 E
3S3* 2019 E
3S3* 2020 E

*
*
*

*
*
*

*
*
*

New Flying Spur
Sales types
Type MY Brand Designation Engine code Gearbox code Final drive code
ZG2* 2020 E

*

*

*

Documents
Document name
master.xml

Technical product information
My Bentley - Connected services

Transaction No.: 2055036/3
Release date: 02-Jul-2020

Customer statement / workshop findings
Complaints relating to My Bentley connected services.

Technical background
Most queries and complaints regarding My Bentley connected services can be resolved by contacting My Bentley Support rather than raising a
DISS technical query.

Production change
Not applicable.

Measure
The first point of contact for any issues regarding My Bentley connected services must be as follows:
My Bentley Support for retailers:
Retailers should remain a main point of contact for customers regarding their use of My Bentley Connected Car. My Bentley Support is available
to support both you and your customers.
Retail support for My Bentley is provided by the Bentley Connected Car Contact Centre.
BENTLEY CALL CENTRE
Retailers can call the relevant number below for support with My Bentley: UK,
EU, RUSSIA & CHINA: +44 ( 0) 203 100 9494
NORTH AMERICA: +1 307 203 1002
The contact centre can help retailers with any app registration or Connected Car technical support queries.
These details are also available on Retailer Marketing News:
https://retailer.bentley.co.uk//content/dmn/en/digital-enablers/my-bentley-connected-car.html#my-bentley-support
My Bentley Support for customers:
Customer support for the My Bentley app is provided by the Bentley Connected Car Contact Centre.
MY BENTLEY CUSTOMER SUPPORT
From UK/Europe, Tel: +44 ( 0) 1270 444 474
From North America, Tel: +1 800 353 7311 ( toll free)
From China, Tel: 400 119 8880
The contact centre can help customers with any app registrations and technical support queries.
These details are also available on the support website:
https://support.bentleymotors.com/en/support-bentley.html
If following advice from My Bentley Support there is a requirement for technical vehicle support then a DISS technical enquiry should be
raised. Provide as much detail as possible regarding the customer complaint and any advice offered from My Bentley Support.