No. 101-19 Service Bulletin/Repair Instructions

Service
Technical Information
101/19 ENU
4810
4
Complaint - Call Accept Button Does not Function at Times with Apple iPhone®:

Re-Programming Instrument Cluster Control Unit (101/19)

Change overview

Version
Date
Change
0
January 10,

2020
First publication
1
July 20, 2020
Remedial action added
Model line:
Macan (95B)
Model Year:
As of 2019 up to 2020
Subject:
Instrument cluster control unit
Information:
When using Apple iPhones, no calls can be accepted using the Call accept button on the multi-function

steering wheel after connecting via Bluetooth®.
Cause:
This fault can occur because of a communication problem between the instrument cluster control unit

and Modular Infotainment System (MIB).
Remedial

Action:
In the event of a customer complaint, check the software version and re-program the instrument cluster

with the appropriate programming code.

Overview of the software versions affected

Software version
Model year
1830
2019 only
0833
2019 only
0835
2019 and 2020
0838
2020 only
0839
2020 only
Information

•
The total time required for control unit programming is approx. 100 minutes.
•
This software update also corrects the complaint "Continuous tone of the ParkAssist buzzer sporadically cuts out: Re-programming instrument cluster control unit" (see Technical Information 85/20).
AfterSales
Jul 24, 2020

Page 1 of 4
4
Service

4810
ENU
Technical Information
101/19
Required tools

Tools:
•

•
9900 - PIWIS Tester 3 with installed PIWIS Tester test software version 39.400.030 (or higher)

Battery charger with a current rating of at least 90 A, e.g. VAS 5908 Battery charger 90A.
Preparatory work

NOTICE

Fault entry in the fault memory and control unit programming aborted due to low voltage.

•
Increased current draw during diagnosis or control unit programming can cause a drop in voltage, which

can result in one or more fault entries and the abnormal termination of the programming process.

Before getting started, connect a suitable battery charger with a current rating of at least 90 A to the

jump-start terminals.

NOTICE
Control unit programming will be aborted if the WLAN connection is unstable.

•
An unstable WiFi connection can interrupt communication between the PIWIS Tester and the vehicle

communication module (VCI). As a result, programming may be aborted.

During control unit programming, always connect the PIWIS Tester to the vehicle communication module

(VCI) via the USB cable.

NOTICE
Control unit programming will be aborted if the driver's key is not recognized

•
If the driver's key is not recognized in vehicles with Porsche Entry & Drive, programming cannot be started

or will be interrupted.

Switch on the ignition using the original driver’s key. To do this, replace the control unit in the ignition lock

with the original driver’s key if necessary.
Work Procedure: 1
2
Jul 24, 2020

Page 2 of 4
Carry out general preliminary work for control unit programming as described in  Workshop

Manual '9X00IN Basic instructions and procedure for control unit programming - section on

"Preliminary work"'.

Read out the software version.

2.1
Connect the PIWIS Tester to the vehicle and switch on the PIWIS Tester.
2.2
Switch on the ignition.
2.3
Start diagnostics.
2.4
Select "Instrument cluster" control unit.
2.5
Select the "Extended identifications" tab.
2.6
Read out and note the software version.
AfterSales
Service
Technical Information
101/19 ENU
4810
4
Re-programming instrument cluster control unit

Work Procedure: 1
The basic procedure for programming a control unit is described in the Workshop Manual 

Workshop Manual '9X00IN Basic instructions and procedure for control unit programming - section

on "Programming"'.

Specific information on control unit programming in the context of this Technical Information:
Required PIWIS Tester software version:
39.400.030 (or higher)
Type of control unit programming:
Control unit programming using the "Campaign"

function in the Additional menu on the PIWIS Tester

by entering a programming code.
Software version: 1830
Programming code: H8B6C
Software version: 0833
Programming code: S2T8E
Software version: 0835, 0838, 0839
Programming code: C6P3X
Programming sequence:
Read and follow the information and instructions

on the PIWIS Tester during the guided programming

sequence.

During the programming sequence, the instrument

cluster control unit is re-programmed and then automatically re-coded.

Do not interrupt programming.
Programming time (approx):
100 minutes
Software version programmed during this

campaign:
0841

Following control unit programming, the software

version can be read out of the instrument cluster

control unit in the  'Extended identifications' menu

using the PIWIS Tester.
AfterSales
Jul 24, 2020

Page 3 of 4
4
Service

4810
ENU
Technical Information
101/19
 Workshop Manual '9X00IN Basic instructions and
Procedure in the event of error messages

appearing during the programming

sequence:
procedure for control unit programming - section on

"Fault finding"'.
Procedure in the event of abnormal termination of control unit programming:
Repeat control unit programming by restarting

programming.
Invoicing

Invoicing:
For documentation and warranty invoicing, enter the PQIS coding and labor operations specified below in

the warranty claim:
APOS
Labour operation
I No.
90250100
Checking instrument cluster
90252500
Programming instrument cluster

PQIS coding:
Location (FES5)
9162
Multi-function buttons on steering wheel
Damage type (SA4)
1612
Do not function at times
References:
 Workshop Manual '9X00IN Basic instructions and procedure for control unit programming using the

PIWIS Tester'
 Technical Information '915025 Symptom - Body exterior - ParkAssist buzzer sporadically cuts out:

Re-programming instrument cluster control unit (SY 82/20)'
Important Notice: Technical Bulletins issued by Porsche Cars North America, Inc. are intended only for use by professional automotive technicians who have attended Porsche service training

courses. They are written to inform those technicians of conditions that may occur on some Porsche vehicles, or to provide information that could assist in the proper servicing of a vehicle. Porsche special

tools may be necessary in order to perform certain operations identified in these bulletins. Use of tools and procedures other than those Porsche recommends in these bulletins may be detrimental to the

safe operation of your vehicle, and may endanger the people working on it. Properly trained Porsche technicians have the equipment, tools, safety instructions, and know-how to do the job properly and

safely. Part numbers listed in these bulletins are for reference only. The work procedures updated electronically in the Porsche PIWIS diagnostic and testing device take precedence and, in the event of a

discrepancy, the work procedures in the PIWIS Tester are the ones that must be followed.
© 2020 Porsche Cars North America, Inc.
Jul 24, 2020

Page 4 of 4
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