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NHTSA ID Number: 10177957

Manufacturer Communication Number: No. 1-04

TSB/Document Date: 2020-08-05


Summary

Revised instructions for adding rubber strips to reduce coolant pump noises in the passenger compartment.


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TSB/Document ID: No. 1-04

Replacement Service Bulletin Number:

MFR Communication Date: 2020-07-24

MFR Internal Campaign ID/Software Version:

Communication Type: Service Bulletin/Repair Instructions

NHTSA Components: ENGINE AND ENGINE COOLING

MFR Component System:

MFR Component Subsystem:


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Cayenne (9PA)

Technical Information

1/04

ENU

1945

1

Operating Noises of Additional Coolant Pump Audible in Passenger Compartment

Revision:

This bulletin replaces bulletin Group 1, 1/04, dated May 25, 2004

Model Year:

As of 2003

Vehicle Type:

Cayenne S/Cayenne Turbo

Concerns:

Wires and holder of additional coolant pump.

Information:

Additional coolant pump audible in passenger compartment.
The operating noises of the additional coolant pump can be audibly transmitted via the holders to the
passenger compartment.
The cause of the noise transmission is insufficient acoustic isolation in the area of the holder contact
surface on the body and in the area of the wire contact surfaces on the holders.
With effect from the stated dates of introduction, the holders will be installed with foam rubber strips in
these areas for better acoustic isolation.
On vehicles produced before the stated dates of introduction, the foam rubber strips must be affixed to
the brake light switch retainer whenever there is a customer complaint.
8 foam rubber strips are required per vehicle with dimensions 20 x 25 mm/ 0.79 in x 0.98 in.
A sealing band is available from the parts department and can be used to produce foam rubber strips for
a total of 4 vehicles.

Date of
Introduction:

Parts Info:

March 17, 2004, as from the following VINs
9P 54L A7 5273

Cayenne S/USA

9P 04L A9 4181

Cayenne Turbo/USA

000.043.203.29

Sealing band, dimensions 730 x 25 x 5 mm/ 28.74 in x 0.98 in x 0.2 in
(sufficient for 4 vehicles)

000.043.157.00

Cleaning agent, 30 ml/ 1 oz

AfterSales

Jul 24, 2020
Page 1 of 6

1

Cayenne (9PA)
1945

ENU

Technical Information

1/04

Tools:

Crosshead screwdriver (medium) — locally available
Socket wrench insert 10 mm — locally available
Changeover ratchet 1/4" — locally available
Torx wrench T25 — locally available
Torx wrench T30 — locally available
Torque wrench 0-50 Nm (0 - 37 ftlb.) — locally available
Cleaning agent — locally available
Grease and lint-free cloth — locally available
Scissors/knife — locally available

Work
Procedure:

Applying foam rubber strips for acoustic isolation.
1

Raise the vehicle on a lifting platform at the take-up points provided, see  Workshop Manual '40
Lifting the vehicle'.

2

Remove left front wheel, see  Workshop Manual '440519 Removing and installing wheel'.

3

Remove front left wheel housing liner, see  Workshop Manual '505619 Removing and installing
front wheel housing liner'.

WARNING
Burns caused by touching hot coolant lines.

Coolant lines can be very hot.

Wear protective gear if necessary.
4

Remove lower holder ( Figure 1 -, Arrow-).

Figure 1

Jul 24, 2020
Page 2 of 6

AfterSales

Cayenne (9PA)

Technical Information

5

1/04

4.1

Unscrew the screw on the fixing clip (
Figure 2 -, Arrow A-) for securing the lines
to the holder.

4.2

Unscrew the screw on the holder ( Figure
2 -, Arrow B-) for securing the holder to the
body and remove the holder.

ENU

1945

1

Work on lower holder.

Figure 2
CAUTION
Insufficient adhesive effect of foam rubber strips on dirty bonding surfaces.

Clean the bonding surfaces on the holder with a cleaning agent and a grease and lint-free
cloth.
5.1

Cut off 2 foam rubber strips from the sealing
band, each measuring 20 mm/ 0.79 in in
length.

5.2

Pull protective film off the bonding area of
foam rubber strips.

5.3

Affix both foam rubber strips on the holder as
shown in  Figure 3 .

Figure 3
6

Loosen upper holder ( Figure 4 -, Arrow-).

Figure 4

AfterSales

Jul 24, 2020
Page 3 of 6

1

Cayenne (9PA)
1945

ENU

Technical Information

1/04

6.1

Unscrew the screw on the holder ( Figure 5
-, Arrow-) for securing the holder to the body.

6.2

Pull the holder and wires, together with the
additional coolant pump under the wing, until
the screw on the wire fixing clip is accessible
(see  Figure 6 ).

Figure 5
6.3

Unscrew the screw on the fixing clip (
Figure 6 -, Arrow-) for securing the lines to
the holder.
Information
The holder does not need to be removed
further, the foam rubber strips can be affixed
on the holder in this position.

7

Work on upper holder.
Figure 6

CAUTION
Insufficient adhesive effect of foam rubber strips on dirty bonding surfaces.

Jul 24, 2020
Page 4 of 6

Clean the bonding surfaces on the holder with a cleaning agent and a grease and lint-free
cloth.

AfterSales

Cayenne (9PA)

Technical Information

8

7.1

Cut off 6 foam rubber strips from the sealing
band, each measuring 20 mm/ 0.79 in in
length.

7.2

Pull protective film off the bonding area of
foam rubber strips.

7.3

Affix the 6 foam rubber strips on the holder as
shown in  Figure 7.

ENU

1945

1

Secure upper holder.
8.1

9

1/04

Screw in the screw on the fixing clip for
securing the wires to the holder and tighten (
Tightening torque 3.5 Nm (2.5 ftlb.) ).

Figure 7

8.2

Swivel the holder and wires together with the additional coolant pump upward under the wing
until the holder is located at its installation position on the body.

8.3

Screw in the screw on the holder for securing the holder to the body and tighten ( Tightening
torque 10 Nm (7.5 ftlb.) ).

Secure lower holder.
9.1

Screw in the screw on the holder for securing the holder to the body and only make light
contact so that the position of the holder can be adjusted, if necessary, when securing the
wires.

9.2

Screw in the screw on the fixing clip for securing the wires to the holder and tighten (
Tightening torque 3.5 Nm (2.5 ftlb.) ).

9.3

Tighten the screw for securing the holder to the body ( Tightening torque 10 Nm
(7.5 ftlb.) ).

10 Check the position of the rubber ring ( Figure 8 -,
Arrow A-) in the area of the upper holder and adjust it
if necessary. The rubber ring must be located at the
height of the sheetmetal seam ( Figure 8 -, Arrow
B-) on the unpainted bodyshell.

Figure 8

AfterSales

Jul 24, 2020
Page 5 of 6

1

Cayenne (9PA)
1945

ENU

Technical Information

1/04

11 Check the position of the rubber ring ( Figure 9 -,
Arrow A-) in the area of the lower holder and adjust it
if necessary. The rubber ring must be located at the
height of the sheetmetal seam ( Figure 9 -, Arrow
B-) on the unpainted bodyshell.
12 Install front left wheel housing liner.
13 Install left front wheel.
14 Remove vehicle from the lifting platform.
Figure 9
Working Time:

References:

19454900: Reworking additional coolant pump
Includes:
Removing and installing wheel; removing and installing front
wheel housing liner

Labor time: 80 TU

19454950: Reworking additional coolant pump - composite work: Wheel
removed
Includes:
Removing and installing front wheel housing liner

Labor time: 50 TU

 Workshop Manual '40 Lifting the vehicle'
 Workshop Manual '440519 Removing and installing wheel'
 Workshop Manual '505619 Removing and installing front wheel housing liner'

Important Notice: Technical Bulletins issued by PorscheeBay logo Cars North America, Inc. are intended only for use by professional automotive technicians who have attended PorscheeBay logo service training
courses. They are written to inform those technicians of conditions that may occur on some PorscheeBay logo vehicles, or to provide information that could assist in the proper servicing of a vehicle. PorscheeBay logo special
tools may be necessary in order to perform certain operations identified in these bulletins. Use of tools and procedures other than those PorscheeBay logo recommends in these bulletins may be detrimental to the
safe operation of your vehicle, and may endanger the people working on it. Properly trained PorscheeBay logo technicians have the equipment, tools, safety instructions, and know-how to do the job properly and
safely. Part numbers listed in these bulletins are for reference only. The work procedures updated electronically in the PorscheeBay logo PIWIS diagnostic and testing device take precedence and, in the event of a
discrepancy, the work procedures in the PIWIS Tester are the ones that must be followed.

© 2020 PorscheeBay logo Cars North America, Inc.

Jul 24, 2020
Page 6 of 6

AfterSales

1


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