91 ConBox High: SOS emergency call malfunction, DTC B18BD11 or B18BD13 stored in the telematics
control module
91 20 87 2060197/1 July 16, 2020.
Model(s)

Year

VIN Range

Vehicle-Specific Equipment

A4, A5

2020

All

Conbox High

Condition
Customer states:
 The message "Emergency call function: malfunction! Function restricted. Please contact service" is displayed
in the instrument cluster.
Workshop findings:
One of the following DTC(s) may be stored in the telematics control module, J949 (address word 0075):
 DTC B18BD11 (mobile phone aerial 1 for emergency call module and communication unit, short circuit to
ground).
Or
 DTC B18BD13 (mobile phone aerial 1 for emergency call module and communication unit, interruption).

Technical Background
Possible water ingress due to a damaged seal.

Production Solution
Not applicable.

Service
1. Replace the mobile phone aerial 1 for emergency call module.
2. Replace the antenna wire between the mobile phone aerial 1 for emergency call module and the telematics
control module, J949 (address word 0075).

Page 1 of 3
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Warranty
Claim Type:

 110 up to 48 Months/50,000 Miles.
 G10 for CPO Covered Vehicles – Verify Owner.
 If the vehicle is outside any warranty, this Technical Service Bulletin is informational
only.

Service Number:

9128

Damage Code:

0010

Labor Operations:

Remove and install aerial

9138 1965

See SRT with
associated
operations

Remove and install telematics control unit

9170 19XX

See SRT with
associated
operations

Replace aerial cable

9128 5599

100 TU

GFF

0150 0000

Time stated on
the diagnostic
protocol (Max 50
TU)

Road test prior to the service procedure

No allowance

0 TU

Road test after the service procedure

No allowance

0 TU

Diagnostic Time:

Claim Comment:

As per TSB #2060197/1

All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.

Required Parts and Tools
Always check with your Parts Department and/or ETKA for the latest information and parts bulletins.
Part Number

Part Description

Quantity

See ETKA

Fasteners, Bolts, Nuts, and Screws as needed per the
Repair Manual

See ETKA/ELSA

See ETKA/ELSA

Mobile phone aerial 1 for emergency call module

01

Page 2 of 3
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

See ETKA/ELSA

Antenna wire

.13

Additional Information
All part and service references provided in this TSB (2060197) are subject to change and/or removal. Always
check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the
Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair.
©2020 Audi of America, Inc. All rights reserved. The information contained in this document is based on the
latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes
at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Page 3 of 3
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.