NHTSA ID Number: 10177844
Manufacturer Communication Number: 05-004-20-3727
TSB/Document Date: 2020-08-04
Summary
Some vehicles may exhibit one of the following concerns:  Sometimes the shifter may jump out of 3rd gear over a road bump when accelerating after deceleration at 25-40 mph (40-65 km/h)  Hard to shift into 3rd, 4th, 5th, and/or 6th gear  Shift lever vibrates when driving in 3rd or 4th gear. This is caused by inappropriate transmission internal parts.
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TSB/Document ID: 05-004-20-3727
Replacement Service Bulletin Number:
MFR Communication Date: 2020-07-17
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: POWER TRAIN
MFR Component System:
MFR Component Subsystem:
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Technical
Service Bulletin
Mazda
North American Operations
Irvine, CA 92618-2922
Subject:
HARD SHIFTING/SHIFT LEVER VIBRATION
Bulletin No.: 05-004/20
Last Issued: 07/17/2020
BULLETIN NOTES
This bulletin supersedes the previously issued bulletin(s) listed below. The changes are noted below in Red.
Previous TSBs:
Date(s) Issued:
05-005/19
06/06/2019
05/002/17
07/06/17 and 06/12/17
05-001/15
11/30/15, 11/15/15 and 01/05/15
05-008/14
11/26/14 and 07/14/14
APPLICABLE MODEL(S)/VINS
2012-2013 Mazda3 (SKYACTIV 6 M/T)
2014-2015 Mazda3 (Japan built 6 M/T) with VINs lower than JM1BM******276367 (produced before
July 1, 2015)
2014-2016 Mazda3 (Mexico built 6 M/T) with VINs lower than 3MZBM******253322 (produced
before August 31, 2015)
2013-2016 CX-5 (6 M/T) with VINs lower than JM3KE******686295 (produced before July 1, 2015)
2014-2016 Mazda6 (6 M/T) with VINs lower than JM1GJ******440069 (produced before July 1,
2015)
DESCRIPTION
Some vehicles may exhibit one of the following concerns:
Sometimes the shifter may jump out of 3rd gear over a road bump when accelerating after
deceleration at 25-40 mph (40-65 km/h)
Hard to shift into 3rd, 4th, 5th, and/or 6th gear
Shift lever vibrates when driving in 3rd or 4th gear
Page 1 of 11
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2020 Mazda North American Operations, U.S.A.
07/20/2020 4:09 PM tlawrenc
Bulletin No.: 05-004/20
Last Issued: 07/17/2020
This is caused by inappropriate transmission internal parts.
MASS PRODUCTION CHANGES:
Modification
Subject Part
Changes
Subject Concern
A
3-4 Clutch Hub
Surface Treatment
Jumping out of gear
B
3-4 Clutch Hub
5-6 Clutch Hub
Shape
Hard shifting into 3rd, 4th, 5th
and/or 6th gear
C
3rd and 4th Gears
Tolerance
Shift lever vibration
D
3rd and 4th Gears
3rd and 4th Synchronizer Rings
Shape
Hard shifting into 3rd and/or
4th gear (additional
improvement)
Customers having this concern should have their vehicle repaired using the following repair procedure.
REPAIR PROCEDURE
1. Verify customer concern.
2. Remove the transaxle. Refer to MGSS online instructions (MANUAL TRANSAXLE
REMOVAL/INSTALLATION).
3. Replace the specified parts in the below tables with modified ones. Refer to the C66M-R 6-speed
SKYACTIV Manual Transaxle Workshop Manual.
NOTE: For non-warranty repair: Customer can either replace the transaxle or replace the specified parts in
the below tables with modified ones according to the verified symptom(s) and the VIN in the repair.
NOTE: Bearing Puller part number 4907-10-520A is used for this repair.
Page 2 of 11
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2020 Mazda North American Operations, U.S.A.
07/20/2020 4:09 PM tlawrenc
Bulletin No.: 05-004/20
Last Issued: 07/17/2020
BEGINNING VIN AND DATE OF MODIFICATION:
Modification
Vehicle
A
2012-2013 Mazda3
B
C
D
All VINs are before modification
2014-2015 Mazda3 JM1BM******
2014-16 Mazda3 3MZBM******
-200302
-228314
-240521
Apr 3, 2014 Aug 8, 2014 Oct 24, 2014
-276367
Jul 1, 2015
-117653
-157427
-180516
-253322
Jun 2, 2014 Oct 6, 2014 Dec 22, 2014 Aug 31, 2015
2013-16 CX-5 JM3KE******
-466787
-517027
-545332
Apr 3, 2014 Aug 8, 2014 Oct 24, 2014
-686295
Jul 1, 2015
2014-16 Mazda6 JM1GJ******
-179581
-203425
-216951
Apr 3, 2014 Aug 8, 2014 Oct 24, 2014
-440069
Jul 1, 2015
Page 3 of 11
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2020 Mazda North American Operations, U.S.A.
07/20/2020 4:09 PM tlawrenc
Bulletin No.: 05-004/20
Last Issued: 07/17/2020
REPLACEMENT PARTS BY SYMPTOM AND VIN:
Symptom
VINs
Gear Jumping Out
(3rd Gear)
Hard Shifting
(5th or 6th Gear)
Hard
Shifting
(3rd or
4th Gear)
Replace:
1) 3/4
1) 3/4 Clutch Hub
Clutch
VINs before Modification A
Hub
2) 3rd Gear and Synch.
2) 3rd
Ring
Replace:
Gear and
1) 5/6 Clutch Hub Synch.
Ring
3) 4th
Gear and
VINs between Modification A and B
Synch.
Ring
Shift Lever
Vibration
(3rd or 4th
Gear)
Replace:
VINs between Modification B and C
Replace:
1) 3rd Gear
and Synch.
Ring
2) 4th Gear
and Synch.
Ring
Replace:
1) 3rd
Gear and
Synch.
Ring
2) 4th
Gear and
Synch.
Ring
VINs between Modification C and D
NOTE: The modification(s) applied to the transaxle can also be found from the transaxle number. The
transaxle number is printed on the label attached on the top side of the transaxle case. Refer to the below
table for the beginning transaxle numbers of each modification.
Page 4 of 11
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2020 Mazda North American Operations, U.S.A.
07/20/2020 4:09 PM tlawrenc
Bulletin No.: 05-004/20
Last Issued: 07/17/2020
Transaxle Number
Modification
Year
Production
Line
A
4 (2014)
TH
03 (Mar)
17951
B
4 (2014)
TH
04 (Apr)
01626
C
4 (2014)
TH
10 (Oct)
13178
D
5 (2015)
TH
06 (Jun)
23676
Month Sequence No.
4. Install the transaxle. Refer to MGSS online instructions (MANUAL TRANSAXLE
REMOVAL/INSTALLATION).
5. Verify repair.
Page 5 of 11
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2020 Mazda North American Operations, U.S.A.
07/20/2020 4:09 PM tlawrenc
Bulletin No.: 05-004/20
Last Issued: 07/17/2020
PARTS INFORMATION
NOTE: Refer to the following illustrations for the parts location. Confirm the part numbers in the GEPC for
the subject VIN and place an order for the corresponding (modified) service part.
Parts Number
Description
Qty.
- Affordable Solution for Professional-grade Car Diagnostics & Repair: As the budget-friendly OBD2 scanner under $300, the VD70 Lite car diagnostic tool offers 31+ hot resets, full bi-directional controls with 4000+ active tests, all system diagnostics, 8-in-One live data graphing (export as CSV Export/Recording/Playback), CAN FD & DoIP protocols, and long-term free update. Additional features include Auto VIN & Auto Scan, diagnostic report sharing/printing, with coverage for over 10,000 vehicle models worldwide, suitable for DIYers, Car Owners, Technicians, and Mechanics on car repairs and maintenance tasks.
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AutoAuth, CAN FD & DoIP protocols, this car scanner covers over 10,000 vehicle models worldwide. Built for serious pros and DIYers, it features 8" HD screen & 4+64GB storage, 7.3V fast charging with long-lasting battery, and 33–66ft stable wireless connection—making it the most complete diagnostic solution you’ll ever own - Intuitive Topology Map, Fast Locate Faults: Why waste time clicking module by module? VD80BT car diagnostic scanner takes diagnostics to the next level with its intuitive Topology Map—a premium feature usually found in $1000+ obd scanner. With one tap, it performs all system scan and presents all modules and DTCs in a clear, color-coded layout, boosting diagnostic efficiency by up to 200% and helping you locate issues instantly and reduce repair time and costs. Whether you're a pro boosting efficiency or a beginner learning diagnostics, this obd2 scanner diagnostic tool makes fault-finding faster and smarter for you. Note: varies by vehicle model, please check compatibility before purchase
- Wireless Connectivity Simplifies Bi-Directional Control: With 4000+ active tests, including throttle reset, window calibration and solenoid check, VD80BT bidirectional scan tool lets you diagnose and verify functions faster, smarter, and more efficiently. This scanner for car redefines flexibility in bi-directional control through a fully wireless connection, freeing you from the constraints of wired car diagnostic tool in the workshop. Imagine actively controlling components like the A/C clutch, fuel injector, ABS pump, or radiator fan within a wireless range of 33–66ft around the vehicle—all while enjoying stable, high-speed wireless diagnostic and real-time data monitoring
- 42+ Hot Services, One Powerful Scanner for Car: Why pay a shop $100 just to reset a light? VD80BT car scanner diagnostic tool gives you 42+ hot services from basic resets to advanced maintenance tasks like Crank Sensor Relearn, Injector Coding, ABS Bleeding, Oil Reset, Throttle Relearn, EPB, BMS Reset, Tire Size Reset and more. Plus, it offers 100+ vehicle-specific features including Idle Relearn, VIN Write, Brake Fluid Replacement, Fuel Trim Reset, ABS Initialization and more. Whether you’re resetting TPMS or fixing a stubborn SAS, this car computer diagnostic reader delivers shop-grade precision at a fraction of the cost. Varies by model. Send VIN to verify compatibility before purchase
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- 【Full Bidirectional Control / Active Tests】The D200 car scanner diagnostic tool is a true bidirectional scan tool that lets you send commands directly to the vehicle’s ECU for active tests. Quickly test fuel pumps, relays, solenoids, injectors, cooling fans, windows, sunroofs and more to verify operation instantly. Get dealership-level diagnostic control at a fraction of the cost (ofter $100-200$ per diagnostic visit), reduce guessworkand confirm repairs faster, avoid unnecessary parts replacement, towing fees and wait times.
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