◄ IMPORTANT UPDATE ►
The attached Dealer Letter has been updated. Refer to the details below.
DATE
June 25, 2020
May 14, 2020
April 16, 2020
April 2, 2020
March 6, 2020
January 23, 2020
November 13,
2019

TOPIC
K0D is available in Boston region for 2016 – 2017 model year vehicles.
K0D is available in CAT region for 2011 – 2015 model year vehicles.
Warranty sublet cost of CRC reimbursed has been updated.
K0D is available in Boston region for 2011 – 2015 model year vehicles.
Repair Type Confirmation update.
K0D is available in Chicago region.
Warranty Reimbursement Opcode Sublets have been updated.

The most recent update in the attached Dealer Letter will be highlighted with a red box.
Please review this notification with your staff to assure that all relevant personnel have been briefed regarding
this subject.
Thank you for your cooperation.

© 2019 Toyota Motor Sales, USA

Toyota Motor Sales, USA, Inc.
6565 Headquarters Drive
Plano, TX 75024
(469) 292-4000
Original Publication Date: November 7, 2019
To:

All Toyota Dealer Principals, General Managers, Service Managers, and Parts Managers

LIMITED SERVICE CAMPAIGN K0D (Remedy Notice)
Certain 2011 - 2017 Model Year Tacoma
Frame Corrosion Resistant Compound (CRC) Application
Model / Years
2011 – 2017 Tacoma

Production Period
Late June 2010 – Early June 2017

Approximate Total Vehicles
302,470

Condition
Toyota has received reports regarding frame corrosion perforation on 2011 – 2017 model year Tacoma vehicles.
In these reports, customers have indicated that vehicles operated in specific cold climate areas with high road
salt usage may exhibit more-than-normal corrosion to the vehicle’s frame. This condition is unrelated to and
separate from normal surface rust which is commonly found on metallic surfaces after some years of usage
and/or exposure to the environment.
Remedy
Any authorized Toyota dealer in the Cold Climate States (CCS)1 will first inspect the condition of the vehicle’s
frame under associated Customer Support Program (CSP) ZKA. Based upon the results and date of the
inspection, the dealership will do one of the following:
• If qualifying rust perforation is not found, and the vehicle is located in a Cold Climate State, the
dealer will apply Corrosion Resistant Compound (CRC) and/or install frame plugs to key areas of
the vehicle’s frame FREE OF CHARGE to the owner under Limited Service Campaign (LSC) K0D.
• If qualifying rust perforation is not found, and the vehicle is not located in a Cold Climate State, no
further action is required.
• If significant rust perforation is found, the dealer will replace the vehicle’s frame FREE OF CHARGE
to the owner under Customer Support Program ZKA if all conditions of the program are met.
– District of Columbia (DC), CT, DE, IL, IN, KY, MA, MD, ME, MI, MN, NH, NJ, NY, OH, PA, RI, VA, VT, WI, and
WV.
1

Note: If a vehicle is eligible to receive the CRC application under LSC K0D, but the remedy is not performed
before the expiration of LSC K0D, the vehicle will not be eligible for frame replacement coverage under CSP
ZKA.

© 2019 Toyota Motor Sales, USA

Limited Service Campaign K0D - D - Page |2

This Limited Service Campaign will have varying expiration dates based on VIN/Region and is only available
at authorized Toyota dealers. The estimated launch and expiration dates by region are shown in the table
below.
Campaign

K0D - CRC
Application (will
become available
based upon legal
and
environmental
agency
approvals where
applicable).

Approximate
UIO

Estimated
Launch Timing

Estimated
Expiration
Timing

Cincinnati
2011 - 2017

40,370

November 7,
2019

December
31, 2021

Chicago
2011 - 2017

41,280

January 23,
2020

February 29,
2022

Boston
2011 - 2015

42,434

April 2, 2020

May 31, 2022

Boston
2016 - 2017

18,979

June 25, 2020

July 31, 2022

CAT
2011 - 2015

70,320

May 14, 2020

June 30,
2022

Region

CAT
2016 - 2017

31,412

New York
2011 - 2017

57,520

Not Available
(Estimated July
2020)
Not Available
(Estimated July
2020)

August 31,
2022
August 31,
2022

Notes
Dealer training by FTS
staff will take place
prior to launch.
Dealer training by FTS
staff will take place
prior to launch.
Dealer training by FTS
staff will take place
prior to launch.
Dealer training by FTS
staff will take place
prior to launch.
Dealer training by FTS
staff will take place
prior to launch.
Dealer training by FTS
staff will take place
prior to launch.
Dealer training by FTS
staff will take place
prior to launch.

Frame replacement is
eligible upon meeting
ZKA – Frame
Depends on
or exceeding the Rust
Inspection and
All
1,102,200
Date of First
Available
Perforation Standard
Frame
Use (DOFU)
(see the Technical
Replacement
Instructions)
*All dealers are eligible to apply the remedy in the LSC after it has launched in their region, AND after they
have received training from their FTS, and reviewed the State Dealer Packet with KPA. Contact region
representatives with questions.
Covered Vehicles
There are approximately 302,470 vehicles covered by this Limited Service Campaign.
Repair Type Confirmation
It is critical that each VIN is confirmed using TIS to determine the repair type. Certain vehicles require CRC
application and parts, other vehicles require no CRC application and only needs parts. If an incorrect repair

is performed, the claim will be subject to debit.

© 2019 Toyota Motor Sales, USA

Limited Service Campaign K0D - D - Page |3

Repair Type – No CRC Application Required

Repair Type – CRC Application Required

Owner Letter Mailing Date
Toyota will begin to notify owners in launched regions shortly after launch. Mailings will be consistent with
the phased launch schedule outlined above. A sample of the owner notification letter has been included for
your reference.
Toyota makes significant effort to obtain current customer name and address information from each state
through industry resources when mailing owner letters. In the event your dealership receives a notice for a
vehicle that was sold prior to the Limited Service Campaign announcement, it is the dealership’s responsibility
to forward the owner letter to the customer who purchased the vehicle.
Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who
has not yet received a notification, please verify eligibility by confirming through TIS prior to performing repairs.
Dealers should perform the repair as outlined in the Technical Instructions found on TIS.

Dealer Inventory Procedures
New and Used Vehicles in Dealership Inventory (In-Stock Vehicles)
To ensure customer satisfaction, Toyota requests that dealers complete this Limited Service Campaign on any
new or used vehicles currently in dealer inventory that are covered by this Limited Service Campaign prior to
customer delivery. However, if the campaign cannot be completed (for example, due to remedy parts
availability), delivery of a covered vehicle is acceptable if disclosed to the customer that the vehicle is involved
in a Limited Service Campaign.
Toyota expects dealers to use the attached Customer Contact and Vehicle Disclosure Form to obtain vehicle
buyer information. Dealers are expected to provide a copy of the completed form, along with the most current
FAQ, to the vehicle buyer. Toyota and the dealer may use this information to contact the customer when the
remedy becomes available.
Keep the completed form on file at the dealership and send a copy to quality_compliance@toyota.com. In
the subject line of the email, state “Disclosure Form K0D” and include the VIN.
NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle
Inventory Summary available in Dealer Daily (https://dealerdaily.toyota.com/). The Vehicle Inventory
Summary may take up to 4 hours to populate information for newly launched campaigns.
© 2019 Toyota Motor Sales, USA

Limited Service Campaign K0D - D - Page |4

Toyota Certified Used Vehicle (TCUV)
The TCUV policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service
Campaign, or Limited Service Campaign. Thus, no affected units are to be designated, sold, or delivered as
a TCUV until all applicable Safety Recalls, Special Service Campaigns, and Limited Service Campaigns have
been completed on that vehicle.

Customer Handling, Parts Ordering, and Remedy Procedures
Customer Contacts
Customers who receive the owner letter may contact your dealership with questions regarding the letter
and/or the Limited Service Campaign. Please welcome them to your dealership and answer any questions
that they may have. A Q&A is provided to assure a consistent message is communicated.
Customers with additional questions or concerns are asked to please contact the Toyota Customer Experience
Center (1-888-270-9371) - Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central
Time.
Media Contacts
It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all
media contacts must be directed to Tania Saldana (859) 815-9968 in Toyota Corporate Communications.
Please do not provide this number to customers. Please provide this contact only to media.
Parts Ordering Process – Non-SET and GST Parts Ordering Process
It is possible that parts for this campaign are either required to be ordered in Campaign Part Order Request
(CPOR) on Service Lane or have been placed on Manual Allocation Control (MAC) due to potential limited
part availability. Please check the CPOR/MAC report on Dealer Daily for the most up-to-date parts ordering
information.
All Safety Recall, Service Campaign (SSC/LSC) parts are eligible for the Monthly Parts Return Program. Please
refer to PANT Bulletin 2011-087 for campaign parts that are currently returnable under the Monthly Parts
Return Program and for additional details.
To assist dealers in determining the correct part numbers to order, as well as required remedy, a website has
been developed. Please go to https://tacoma-2011-2017-frames.imagespm.info/. The website will guide you
through the inspection results and determine the parts needed for the required repair, depending on your
region’s location and K0D launch status. The website is for part(s) application reference only and the website

will not order the parts, confirm campaign completion status, or confirm campaign applicability.
Note: When first logging in, enter your dealer code and the default password (XXXXX). Upon logging in, the
website will ask for you to reset the password and provide an e-mail address.

© 2019 Toyota Motor Sales, USA

Limited Service Campaign K0D - D - Page |5

Individual Parts:
Part Number

Part Name

90950-01A19

Plug, Hole

90950-01987
00289-TS00P

Plug, Hole
Corrosion Resistant Compound (CRC) – 18L Pail

Model Year
2011-2015
(Short wheel base only)
2011-2017
2011-2017

Parts Kits:
Part Number
04008-07735

Part Name
Plug Hole Kit CRC Application 1

Model Year
2011-2015

The kit above includes the following parts:
Part Number
Part Description
90950-01A24
90950-01984
90950-01987
90950-01631
Plug, Hole
90950-01990
90950-01991
90950-01931
90950-01A11
94183-00831
Nut, Lock
94611-10800
Washer, Plate
Part Number
04008-07835

Part Name
Plug Hole Kit CRC Application 2

Qty
2
2
4
4
2
2
1
2
2
4

Model Year
2016-2017

The kit above includes the following parts:
Part Number
Part Description
90950-01A24
90950-01A25
90950-01987
90950-01631
Plug, Hole
90950-01990
90950-01991
90950-01931
90333-30002
Plug, Plate
94183-00831
Nut, Lock
94611-10800
Washer, Plate

© 2019 Toyota Motor Sales, USA

Qty
1

Qty
2
2
4
4
2
2
1
4
2
4

Qty
1

Qty
2
2
1

Limited Service Campaign K0D - D - Page |6

04008-21104

Plug Hole Kit CRC Application 3

2011-2015