HINO FREIGHT UPDATED STATUS
FREIGHT TIMING/ OVERNIGHT SHIPMENTS
UPDATED 7/16/2020

As you are aware, freight carriers continue to face both record
volumes and a shortage of available drivers, leading to unavoidable
delays across the country.
Presently, we are still experiencing an average of a 1-2 day service
delay across all freight segments.
Additionally, FedEx is continuing to suspend money-back
guarantees on overnight shipments tied to Emergency and VOR
orders. Please refer to the attached letter from FedEx for further
information on this suspension.
We presently have no indication as to when this guarantee will be
reinstated or when service levels will return to normal, as carriers
are trying to handle peak volumes as safely and efficiently as
possible.
Please know that all Hino freight is moved through top-rated
carriers. We have not been alerted of any shut-downs, embargoes,
or other challenges that some carriers are starting to experience.

TO: Principal, General
Manager, Parts Managers,
Parts Specialists

BULLETIN: PA-2020-29
7/17/20
DATE:
EXP:
n/a

We continue to monitor this situation closely and will promptly
update you to the best of our ability as this situation evolves.
To ensure you have the latest information available, please continue
clicking the “DAILY DOWNLOAD” banner at the top of the Parts
landing page on HinoNet on a daily basis.
We appreciate your understanding and patience during this time.
-Your Hino Trucks Parts Team

Hino Trucks reserves the right to
make changes, including change
in price, content, description,
terms, time period, etc. at any
time without notice.

Hino Trucks Parts Support
Phone: (866) 372-4466 | Fax: (662) 342-5151
E-Mail: PartsSupport@hino.com

Service Impact of COVID-19
Service Impact of COVID-19 Containment Measures in United States (as of March 23, 2020)
FedEx is an essential business
Due to the crucial role we play in moving supply chains and delivering critical relief, FedEx is considered an
essential business and may continue to operate under state of emergency and shelter in place orders recently
issued in the U.S.
We have been and will continue to operate to and from impacted areas as local conditions and restrictions allow.
Our FedEx Office retail locations are also providing vital access points to our global network, hold locations for
redirected shipments and urgent printing support for government agencies and customers. The safety and wellbeing of our 475,000 team members is our top priority as they continue to deliver critical goods and services to
support communities across the globe.
Prior to shipping, please check to see if your recipient is open, as many commercial businesses are now closed.
In the event a business is closed, we will follow our current operating procedures to attempt to complete delivery
at a later time. If your business recipient is unable to receive a package at their normal business address, our
Hold at Location option is available to over 14,000 locations including FedEx Office and Walgreens locations.
Select Hold when preparing the shipment. We’ll continue to evaluate our processes as this dynamic situation
evolves. Please visit this site for more information on the FedEx response to COVID-19.

Global Suspension of Money Back Guarantee
The impact of COVID-19 is causing local, state, and national governments around the world to issue work and
travel restrictions on a daily basis which are impacting our ability to meet our high standards of service.
As a result, we have made the decision to suspend our money-back guarantee for all FedEx Express, FedEx
Ground, FedEx Freight and FedEx Office services effective immediately until further notice. Because FedEx is an
essential transportation service provider, we will continue operating as government restrictions and regulations
allow.

Signature Suspension Notification
To help promote the safety of our employees and customers, FedEx’s Signature guidelines are being temporarily
adjusted for all shipments within the United States, with the exception of Adult Signature Required (ASR)
shipments. In efforts to minimize physical interactions, customers may be asked to verify recipient name in lieu of
a physical signature. FedEx is still collecting recipient information; therefore, surcharges for these services will
continue to be assessed. For shipments with the adult signature service option selected, couriers will still request
a physical signature and require a government issued photo ID.

1 - Except Select Shipments for Relief Efforts
2 – Delays may occur due to increased volume

Service Impact of COVID-19 Containment Measures in China (as of March 19, 2020)
Pick Up and Delivery
(International Express, TNT, and China Domestic Express）
Temporary Service Suspension (1)

City
Wuhan

Service Adjustments Related to COVID-19 Containment Measures for Shipments in APAC
(Outside China) (as of March 19, 2020)
The transit time for select FedEx Express shipments from the below origins will be temporarily adjusted as per the
table below.
Temporary Service Suspension:
Origins

• Worldwide
• Mongolia
• Philippines

Destination

Affected Services

• Mongolia
• Philippines
All Services

• Worldwide

Affected
Shipments

Service Impact

All Commodities

Temporary service
suspension

Transit Time Extension:
Origins

Destinations

•
•
•
•
•
•

Worldwide

Affected Services

Commodities

Guam
Palau
Marshall Islands
Micronesia
Northern Mariana
(Saipan)

Additional transit time
(Business Days)

1

All Commodities
 FedEx International
Priority (IP)
 FedEx International
Economy (IE)

Indonesia, except for:
• Balik Papan
• Batam
• Medan
Indonesia except
for:
•
•
•

Balik Papan
Batam
Medan

•

Hong Kong
SAR

1

• Canada
• Latin America
• U.S.
• U.S.
• Canada
• Latin America

1

 FedEx International
Economy (IE)

1 - Except Select Shipments for Relief Efforts
2 - Delays may occur due to increased volume

All Commodities

3

 FedEx International
Economy Freight
(IEF)

•
•
•

•

U.S.
Canada
Latin America

FedEx International
Priority Freight (IPF)

• Hong Kong SAR

FedEx International
Economy Freight (IEF)
FedEx International
Priority Freight (IPF)

• Hong Kong SAR

Europe

FedEx International
Economy Freight (IEF)

1
All Commodities
2
1
All Commodities
3

Service Adjustments Related to COVID-19 Containment Measures for Shipments from
APAC (China)
(as of March 19, 2020)

The transit time for select FedEx Express shipments from the below origins will be temporarily adjusted as per the
table below.
Temporary Service Suspension:
Origins

•

China / Hong
Kong

Destination

•

Affected Services

Affected
Shipments

Service Impact
Temporary service
suspension

•

FedEx International Economy
(IE)

Temporary service
suspension of all
bookable shipments
above 300kg each

•

FedEx International Economy
Freight (IEF)

Temporary service
suspension of all
bookable shipments

U.S.

Transit Time Extension:
Origins
•

China / Hong
Kong

Destination
•

U.S.

•
•

1 - Except Select Shipments for Relief Efforts
2 - Delays may occur due to increased volume

Affected Services

Additional Transit Time
(Business Days)

FedEx International
Economy (IE)
FedEx International
Economy Freight (IEF)

3

Service Adjustments Related to COVID-19 Containment Measures for Shipments from
the U.S., Canada, Latin America, Europe, and MEISA
(as of March 19, 2020)

The transit time for select FedEx Express shipments from the below origins will be temporarily adjusted as per the
table below.
Temporary Service Suspension:
Origins
•

Europe
(except
United
Kingdom)

Destination
•
•
•

U.S.
Canada
LAC

Affected Services
•

FedEx International
Economy HeavyWeight (IEHW)

•

FedEx International
Economy Freight
(IEF)

•

TNT Economy
Express

Affected Shipments

Service Impact

Total International
Economy shipments
should not exceed
1,000kg maximum
volume per
customer, per day
(actual weight)

•

Temporary
service
suspension

Transit Time Extension:
Origins

Destination

China / Hong Kong

•

•
•
•

U.S.
Canada
Latin America

Affected Services
•

FedEx International Priority
Freight (IPF)

1

•

FedEx International
Economy Freight (IEF)

2

•

FedEx International Priority
(IP)
FedEx International Priority
Freight (IPF)
FedEx International Priority
Direct Distribution (IPD)

1

FedEx International
Economy (IE)
FedEx International
Economy Freight (IEF)
FedEx International
Economy Direct
Distribution (IED)

2

•

FedEx International Priority
Freight (IPF)

1

•

FedEx International
Economy Freight (IEF)

3

•
•
•
•
•

Europe (including UK)
Middle East
India
Africa

•
•
•
•

•

Europe (except
United Kingdom)

•
•
•

U.S.
Canada
LAC

1 - Except Select Shipments for Relief Efforts
2 - Delays may occur due to increased volume

Additional Transit Time
(Business Days)

Middle East
India
Africa
Europe

•
•
•
•

China / Hong Kong

•

•

FedEx International Priority
Freight (IPF)

1

•

FedEx International
Economy Freight (IEF)

3

•

Worldwide

•

Saudi Arabia

All Services

2

•

Saudi Arabia

•

Worldwide

All Services

2

FOR ADDITIONAL INFORMATION
•
•

Visit fedex.com for additional service updates.
Use fedex.com or tnt.com to check the status of your shipments.

1 - Except Select Shipments for Relief Efforts
2 - Delays may occur due to increased volume