GROUP
ENG

NUMBER
219

MODEL
2014-2021MY
Listed Models
Page 2
DATE
July 2020

TECHNICAL SERVICE BULLETIN
MAINTENANCE REMINDER FEATURE

SUBJECT:

This bulletin provides information on setting the “Service Interval Reminder” feature available on
most Kia vehicles (refer to model list on page 2). If the service interval reminder is set, the
customer will be informed to have the next maintenance service performed, which can positively
affect vehicle longevity and performance.
The service interval reminder is NOT set from the factory. Setting the first service interval
reminder is an integral part of the Pre-Delivery Inspection (PDI) process when checking the
Instrument Panel (IP) cluster functions and/or head unit settings.
The service interval reminder must be set using the suggestions below:






Finalizing new or used vehicle delivery with customer
Completion of routine maintenance service
After completing any engine repair requiring an engine oil and filter change
Replacement or reprogram of the instrument cluster (transfer of current setting)
Replacement or reprogram of the head unit (some models)

Most vehicles will have the service interval reminder settings enabled using the steering wheel
controls and instrument cluster display. On some models, the service interval reminder is set
using the head unit touch screen display.

Printed TSB copy is for reference only; information may be updated at any time.
Always refer to KGIS for the latest information.
Circulate To:

X General Manager


X Service Advisors


X Technicians


X Service Manager


X Parts Manager


X Body Shop Manager 
X Fleet Repair


Page 2 of 5

SUBJECT

SUBJECT:

MODEL LIST
Model Year

Model

2014-2021

Forte (YDm, BDm) , Optima (JF, JFa), Sorento (UMa) and Cadenza (VG, YG)

2014-2021

Soul (PS, SK3)

2015-2021

Sedona (YP) and K900 (KH, RJ)

2017-2021

Niro (DE, DE HEV) and Sportage (QL)

2018-2021

Rio (SC) and Stinger (CK)

2020-2021

Telluride (ON)

2021

Seltos (SP2) and K5 (DL3A)

IMPORTANT NOTICE
The NORMAL setting is used when the vehicle is first delivered to the customer. However, it is
essential that each dealer, at the customer’s first service, question the customer as to their
vehicle’s driving conditions. These questions are based on the Owner’s Manual to determine if
the Maintenance Reminder should be adjusted to apply the SEVERE setting. KMA’s evaluations
are that many and maybe most owners are using their vehicles under such SEVERE conditions
and they should therefore have their oil and oil filter changed every 3,000 or 3,750 miles
depending on the model.
The questions that should be asked of customers by service techs are as follows:
Do You Drive Your Vehicle Under Any of the Following Conditions: [The bracketed language is to
clarify the meaning of the phrase for the customer]
1. Low speed driving, including idling and driving in heavy traffic and/or with frequent stopand-go conditions [i.e., typical urban traffic]
2. Repeated driving of less than 5 miles [i.e., typical suburban driving]
3. Driving on uphill, downhill and mountain roads [more than 30 of the U.S. states are
mountainous or have substantial up/downhill driving]
4. Driving in heavy dust conditions [i.e., much of the land in the “plains states” between
the Mississippi River and the Rocky Mountains – states from Texas through North
Dakota and Montana can have such dust conditions]
5. Very cold areas [i.e., the Northern tier of the U.S. (these also require a change in oil
viscosity during the cold months)
6. Commercial driving [for example, Uber and Lyft, Grub Hub and other delivery services,
taxis and limo-type services]
If the customer responds yes to any of these questions, the Service Reminder on the dashboard
display should be set to the SEVERE mileage and months for that model.
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.

TSB: ENG217 All Models July 2020

Page 3 of 5
SUBJECT:

SUBJECT

Instrument Cluster Service Reminder Setting:
Press the MENU hard key on the steering wheel. View the instrument panel display and use the
steering wheel controls. Find “User Settings” and select “Service Interval” by pressing OK.

Set the next service interval mileage, press OK. Set the next service in months, press OK.

Select “Yes” and press OK to save the settings. A confirmation screen will display after.

Note: The “Save?” & “Service Interval saved” screens may not display on all models.

Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.

TSB: GRP### Model (XX) Month 2020

Page 4 of 5
SUBJECT:

SUBJECT

Head Unit Service Reminder Setting:
Press the SETUP hard key on the head unit.

Using the touch screen, scroll to “Cluster” and select “Service Interval”.

Confirm that the “Service Interval” checkbox is enabled, then select “Distance”.

Enter the recommended distance for the next service reminder. Then select “
Example: First 2-digits only for 7500 miles.



” to Enter.

Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.

TSB: ENG217 All Models July 2020

Page 5 of 5
SUBJECT:

SUBJECT

Enter the recommended time for the next service reminder. Then select “  ” to Enter.
Example: Enter six (6) for 6-Months.

The Service Interval reminder is now set. (Note: Months entered will display as days)

Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.

TSB: GRP### Model (XX) Month 2020