NHTSA ID Number: 10177626
Manufacturer Communication Number: B511820
TSB/Document Date: 2020-07-27
Summary
TAILGATE DOES NOT OPEN COMPLETELY: When opened either from the remote key, activation button on the driver's door panel, or using foot motion via Comfort Access; the tailgate will not open completely. The tailgate will release, open a small amount, and stop as shown below: A software error in the automatic tailgate control unit (HKFM).
7/6/2020
51 18 20_TAILGATE DOES NOT OPEN COMPLETELY
SIB 51 18 20
TAILGATE DOES NOT OPEN COMPLETELY
2020-06-04
MODEL
E-Series
G06
Model Description
X6 Sports Activity Coupe
Production Date
Up to May 13, 2020
SITUATION
When opened either from the remote key, activation button on the driver’s door panel, or using foot motion
via Comfort Access; the tailgate will not open completely. The tailgate will release, open a small amount,
and stop as shown below:
CAUSE
A software error in the automatic tailgate control unit (HKFM).
CORRECTION
Program the vehicle using ISTA 4.23.1x (I -level S18A-20-03-558) or higher.
PROCEDURE
Determine the vehicle’s current I-level by either using AIR or the Key reader/ISPA NEXT application.
For vehicles below the I-levels outlined:
Program the vehicle using ISTA 4.23.1x or higher (released May 2020).
Model
Target Integration level
G06 (X6 Sports Activity Coupe)
S15A-20-03-558 or higher
Copyright ©2020 BMW
of North America, Inc.
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7/6/2020
51 18 20_TAILGATE DOES NOT OPEN COMPLETELY
Note that ISTA will automatically reprogram and code all programmable control modules that do not have
the latest software.
Always connect a BMW-approved battery charger/power supply (SI B04 23 10) when performing
programming.
For information on programming and coding with ISTA, refer to DealerSpeed / TIS / Technical
Documentation / Diagnostics and Programming / Programming Documentation.
PARTS INFORMATION
Parts are not required.
WARRANTY INFORMATION
During this workshop visit, the affected vehicle may also show one or more programming and encoding
Technical Campaign repairs open, the programming and encoding procedure may only be invoiced one
time.
Update the vehicle to the required i-level or higher by performing and submitting for one of the open
Technical Campaigns instead. Please be sure to also perform any additional work (before and/or
after) the campaign repairs require and/or close the remaining open programming and encoding
Technical Campaign repairs as outlined in the corresponding Service Information Bulletin.
Only if the above situation does not apply, the BMW software solution is then:
Covered under the terms of the BMW New Vehicle Limited Warranty for Passenger Cars and Light Trucks or
the BMW Certified Pre-Owned Program as described below.
Automatic tailgate operation control unit (HKFM)/software
error in tailgate function module / internal equipment fault
Defect Code:
6135420200
Labor
Operation
Description
Labor Allowance
00 00 006
Performing vehicle test (with vehicle diagnosis system –
checking faults) (Main work)
Refer to AIR
Performing vehicle test (with vehicle diagnosis system –
checking faults) (Plus work)
Refer to AIR
Connect an approved battery charger/power supply
(indicated in AIR as Charging battery)
Refer to AIR
Programming/encoding control unit(s)
Refer to AIR
Or:
00 00 556
And:
61 21 528
And:
61 00 730
If you are using a Main labor code for another repair, use the Plus code labor operation 00 00 556 instead of
00 00 006.
Refer to AIR for the corresponding flat rate unit (FRU) allowances.
Programming and Encoding - Vehicle Control Units (RO and Claim Comments Required)
The programming procedure automatically reprograms and encodes all vehicle control modules which do
not have the latest software I-level. If one or more control module failures occur during this programming
procedure:
Copyright ©2020 BMW of North America, Inc.
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7/6/2020
51 18 20_TAILGATE DOES NOT OPEN COMPLETELY
Please claim this consequential control module-related repair work (including performing the
IRAP Control Unit Recovery procedure first as required, refer to the SIB in AIR) under the
defect code listed in this bulletin with the applicable AIR labor operations.
Explain this additional work (The why and what) on the repair order and in the claim comments section
For control module failures that occurred prior to performing this programming procedure:
When covered under an applicable limited warranty, claim the applicable test plan and the
corresponding control module-related repair work using the applicable defect code and labor
operations in AIR (including diagnosis with separate punch times).
Copyright ©2020 BMW of North America, Inc.
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TSB/Document ID: B511820
Replacement Service Bulletin Number:
MFR Communication Date: 2020-06-01
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: STRUCTURE:BODY:TAILGATE
MFR Component System:
MFR Component Subsystem:
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