in conjunction with another repair during
the same workshop visit) checking wheel
alignment with KDS without load and
adjusting (Associated work)

Refer to AIR

Or:
The vehicle arrives at your center and needs this repair performed (No other Main work will be
performed/claimed during this workshop visit)
Work Pkg

#3

Labor
Operation

00 68 047

Description

Labor Allowance

Check and replace steering gear
with programming and
coding vehicle (includes connecting an
approved battery charger/power supply,
performing a vehicle test, checking wheel
alignment with KDS without load and
adjusting) (Main work)

Refer to AIR

And, required with the claimed Work Package above:
Labor Operation
00 69 616

Description
Administrative effort (photo documentation with VIN)
(Required associated work)

Labor Allowance
2 FRU

Or:
Steering Gear Bolt(s) found unscrewed (Bolts WERE broken)
.
Defect Code: 3210903900
F2x F3x steering gear noise/steering assistance
The vehicle is already in the workshop for another repair that includes Main work

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Work Pkg

#4

01 26 18_EPS STEERING ELECTRIC MOTOR MOUNTING BOLTS LIMITED WARRANTY EXTENSION

Labor
Operation

00 64 827

Description

Labor Allowance

Check and replace steering gear
with programming and
coding vehicle (includes connecting an
approved battery charger/power supply,
performing a vehicle test, checking wheel
alignment with KDS without load and
adjusting) (Plus work)

Refer to AIR

Or:
The vehicle is already in the workshop for another repair that already includes programming and
encoding
Work Pkg

#5

Labor
Operation

00 67 506

Description

Labor Allowance

Check and replace steering gear
(programming and encoding vehicle done
in conjunction with another repair during
the same workshop visit) checking wheel
alignment with KDS without load and
adjusting (Associated work)

Refer to AIR

Or:
The vehicle arrives at your center and needs this repair performed (No other Main work will be
performed/claimed during this workshop visit)
Work Pkg

#6

Labor
Operation

00 64 243

Description

Labor Allowance

Check and replace steering gear
with programming and
coding vehicle (includes connecting an
approved battery charger/power supply,
performing a vehicle test, checking wheel
alignment with KDS without load and
adjusting) (Main work)

Refer to AIR

And, required with the claimed Work Package above:
Labor Operation
00 69 616

Description
Administrative effort (photo documentation with VIN)
(Required associated work)

Labor Allowance
2 FRU

Refer to AIR for the corresponding flat rate unit (FRU) allowances.
During the same workshop visit, if a vehicle also requires another Technical Campaign or repair that also
includes programming and encoding the control units, the programming procedure may only be
invoiced one time.
Claim Repair Comments
Always supply the documented status of bolts from the RO technician notes in the claim comments.

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01 26 18_EPS STEERING ELECTRIC MOTOR MOUNTING BOLTS LIMITED WARRANTY EXTENSION

For the remainder, only reference the SIB number and the work package (Pkg) number performed in the RO
technician notes and in the claim comments (For example: B01 26 19 WP 1), unless otherwise required by
State law.
B01 26 18: Work Package # 2 and #5
During this workshop visit, the affected vehicle may also show one or more programming and encoding
Technical Campaign repairs open where the claim submission information is available, the programming and
encoding procedure may only be invoiced one time.
After performing the applicable repair outlined in this bulletin (Work Package # 2 and #5), program and encode
the vehicle by performing and submitting for one of these other open Technical Campaigns.
When applicable, please be sure to perform any additional work (before and/or after) these repairs
require and/or close the remaining programming and encoding Technical Campaign repairs as outlined in the
corresponding Service Information Bulletin.
Programming and Encoding - Vehicle Control Units (RO and Claim Comments Required)
The programming procedure automatically reprograms and encodes all vehicle control modules which do not
have the latest software I-level. If one or more control module failures occur during this programming
procedure:

Please claim this consequential control module-related repair work (including performing the IRAP Control
Unit Recovery procedure first as required, refer to the SIB in AIR) under the defect code listed in this
bulletin with the applicable AIR labor operations.
Please explain this additional work (The why and what) on the repair order and in the claim comments section
For control module failures that occurred prior to performing this programming procedure:

When covered under an applicable limited warranty, claim the applicable test plan and the corresponding
control module-related repair work using the applicable defect code and labor operations in AIR (including
diagnosis with separate punch times).
Previous Customer-pay Repairs – Limited Warranty Extension Reimbursement
Under this extended limited warranty, BMW of North America, LLC (BMW NA) will provide reimbursement for
qualifying customer-pay repairs that were performed on an eligible vehicle prior to the release of this
component-specific limited warranty extension.
Customer-pay repairs are subject to the same vehicle eligibility requirements, limitations, and exclusions that
apply to the BMW New Vehicle Limited Warranty for Passenger Cars and Light Trucks.
Repairs that do not qualify for Reimbursement
Repairs performed on ineligible vehicles, eligible vehicles operated and repaired outside the United States and
Puerto Rico and/or the diagnosis and repair of other unrelated issues. This exclusion also applies to repairs that
were performed using (including those repairs that result from using) non-genuine BMW parts and/or used
BMW passenger car or light truck parts.
Requesting Reimbursement for a Previous Repair that Qualifies
For a customer to request reimbursement for a qualifying customer-pay repair performed either by an
authorized BMW center or independent repair shop located in the United States (including Puerto Rico), please
have him/her submit his/her reimbursement request online at www.BMW-RP.com under the following reference:

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01 26 18_EPS STEERING ELECTRIC MOTOR MOUNTING BOLTS LIMITED WARRANTY EXTENSION

B-ELWR 2018 Bolts for EPS Steering Motor 10Y/120M
Reimbursement Request Procedure
The online process is initiated by attaching/sending PDF files of the supporting documentation for the prior
repair.
The letter also includes alternative methods to request reimbursement, either through the mail or by fax as
described below:
BMW Customer Reimbursement Center
Attention: B-ELWR 2018 Bolts for EPS Steering Motor 10Y/120M
P.O. Box 54067
Hurst, Texas 76054
Fax number: 877-434-2992
Please allow 4-6 weeks for processing your request.
Should you have any questions concerning this reimbursement process, please call 1-844-857-0341.
BMW Owner/Operator Inquiries and Assistance
For all other questions, please contact the BMW’s Customer Relations and Services via email at
[email protected] or via telephone at 1-800-831-1117.

Supporting Materials
picture_as_pdf B012618 EPS Sample Cust Letter.pdf

Copyright ©2020 BMW of North America, Inc.
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REPRESENTATION OF PRINTED DOCUMENT

BMW

P.O. Box 619063
Dallas, TX 75261-9063
DO NOT MAIL REPAIR ORDER TO THIS ADDRESS

6-777-01228-0150258-031-000-000-000-000

JANE SMITH
123 MAIN STREET
ANYTOWN, NJ 00000

December 2018
This “Important Limited Warranty Information” applies to the BMW vehicle with the
Vehicle Identification Number (VIN) of AAAAAAA1234567890.
Dear BMW Owner/Lessee:
BMW is committed to delivering the ultimate in product satisfaction to our customers.
777-3000-0714

Towards that end, BMW is extending the limited warranty for the:

•

"Bolts for the electric motor of the power steering gear"

On the above-referenced vehicle to:
•

10 years/120,000 miles as determined by your vehicle’s original in-service date.

This “component-specific” limited warranty extension to defects in materials or workmanship.
This coverage is subject to the same vehicle eligibility requirements, limitations, and exclusions
that apply to the BMW New Vehicle Limited Warranty for Passenger Cars and Light Trucks.
This is notice of a “limited warranty extension.” This is not a notice of a Recall or
Service Action.

Company
BMW of North America, LLC
BMW Group Company
Mailing Address
PO Box 1227
Westwood, NJ
07675-1227
Telephone
(800) 831-1117
E-mail
Customerrelations@
bmwusa.com
Website
bmwusa.com

If a repair to this component is required, please contact your nearest authorized BMW center in
the United States or Puerto Rico to schedule an appointment. Your authorized BMW center will
determine the vehicle’s eligibility and review the scope of repairs that are covered by this
component-specific limited warranty extension(s).
After vehicle inspection and diagnosis, eligible repair work will be performed by the authorized
BMW center in the United States (including Puerto Rico) free of charge.
Repairs performed on ineligible vehicles, eligible vehicles operated and repaired outside the
United States and Puerto Rico and/or the diagnosis and repair of other unrelated issues are not
covered by this limited warranty extension. This exclusion applies to repairs, including
consequential, that were performed using non-genuine BMW parts and/or used passenger car or
light truck parts.
The integrity of our products is essential to BMW’s success and our customers’ trust. We are
determined to exceed your expectations and hope this warranty extension further enhances your
ownership experience.
Sincerely,
BMW of North America, LLC

B-ELWR 2018 Bolts for EPS Steering Motor 10Y120M

REPRESENTATION OF PRINTED DOCUMENT
6-777-01228-0150258-031-000-000-000-000

Previous Customer-pay Repairs – Limited Warranty Extension Reimbursement
BMW of North America, LLC
December 2018
VIN AAAAAAA1234567890
Under this extended limited warranty, BMW of North America, LLC (“BMW NA”) will provide
reimbursement for “qualifying customer-pay repairs” that were performed on an eligible vehicle prior to
the release of this component-specific limited warranty extension.
Customer-pay repairs are subject to the applicable vehicle and coverage eligibility requirements,
exclusions and limitations that apply to the BMW New Vehicle Limited Warranty for Passenger Cars and
Light Trucks.
Repairs that do not Qualify for Reimbursement
Repairs performed on ineligible vehicles, eligible vehicles operated and repaired outside the United States
and Puerto Rico and/or the diagnosis and repair of other unrelated issues. This exclusion applies to repairs,
including consequential, that were performed using non-genuine BMW parts and/or used passenger car or
light truck parts.
Requesting Reimbursement for a Previous Repair that Qualifies
If you previously had a “qualifying customer-pay repair” performed either by an authorized BMW center or
independent repair shop located in the United States (including Puerto Rico), please submit your
reimbursement request “online” at www.BMW-RP.com under the following reference:

Covered Component Code
B-ELWR 2018 Bolts for EPS Steering Motor 10Y120M
To initiate the online process, you will be asked to attach PDF files of the required documentation as
outlined in the reimbursement checklist on the next page.
Alternative Method to Request Reimbursement
Alternatively, you may mail or fax your request and documentation to:
BMW Customer Reimbursement Center
Attention: B-ELWR 2018 Bolts for EPS Steering Motor 10Y120M
P.O. Box 54067
Hurst, TX 76054
Fax number: 877-434-2992
Please allow 4-6 weeks for processing your request.
Should you have any questions concerning this reimbursement process, please
call 1-844-857-0341.
For all other questions, please contact BMW’s Customer Relations and Services via email at
[email protected] or via telephone at 1-800-831-1117.
Please have your 17-character Vehicle Identification Number (VIN) available and include the VIN with all
communications.

B-ELWR 2018 Bolts for EPS Steering Motor 10Y120M

REPRESENTATION OF PRINTED DOCUMENT
6-777-01228-0150258-031-000-000-000-000

B-ELWR 2018 Bolts for the EPS Steering Motor: Limited Warranty Extension to 10 Years/120,000
Miles
Previous Customer-pay Repair Reimbursement – Documentation Checklist
BMW of North America, LLC
Reimbursement is available to the BMW Owner/Lessee who incurred the expense.
When submitting a reimbursement for a previous repair, please provide legible copies of the following
documentation and include your VIN, name, address and your preferred contact telephone number(s):
Repair Order (RO) or Invoice
This document should include the following information:
Customer name and address
Vehicle Identification Number (“VIN”)
The date of repair
The mileage when the repair was performed
Itemized breakdown of the labor charges for all repairs* including diagnosis
Itemized breakdown of the parts, including any miscellaneous items, billed for all repairs*
*For repair orders containing multiple repair line items, only the specific line item expenses that relate
to the components that are covered by this extended limited warranty will be considered for
reimbursement.
Proof of Payment
Please provide a copy of at least one of the following items as valid proof of payment:
Repair order (RO)/invoice stamped and dated as “PAID”
Copy of a cancelled check
Copy of a signed credit/debit card receipt
Copy of a credit/debit card statement
Determining if an eligible vehicle’s repair qualifies for reimbursement:
Please use the following questions to review your repair order documentation prior to submitting a
reimbursement request:
1.

Why was the vehicle brought into the repair facility?

2.

What was the repair facility's diagnosis?

3.

What did the repair facility do to correct the concern and does it qualify?

B-ELWR 2018 Bolts for EPS Steering Motor 10Y120M