T-SB-0056-20

June 9, 2020

2021 RAV4, RAV4 HV, and RAV4 Prime Pre-Delivery
Service (PDS)
Service
Category

General

Section

Pre-Delivery Service

Market USA

Applicability
YEAR(S)

MODEL(S)

2021

RAV4, RAV4 HV, RAV4
Prime

ADDITIONAL INFORMATION

Introduction

Pre-Delivery Service (PDS) is a critical step in satisfying our new car customers. Customer
feedback indicates the following areas deserve special attention when performing PDS:





Careful inspection for paint chips/scratches and body dents/dings.
Proper operation of electrical accessories (including interior light, clock, and radio reset).
Interior cleanliness.
Proper function of mechanical systems.

Customer retention and proper maintenance of vehicles are and have always been a major focus
for Toyota. To help remind customers that regular service is essential to the proper maintenance
of the vehicle, dealers are required to install a service reminder sticker before delivery. By doing
this, customers will be reminded to return to your dealership for service. Your current service
reminder sticker may be used. (See PDS Check Sheet item 8 of “Final Inspection and Cleaning.”)
This bulletin contains the PDS procedures which apply specifically to 2021 model year RAV4,
RAV4 Hybrid, and RAV4 Prime vehicles. A universal PDS Check Sheet which contains PDS
steps that apply to all 2021 model year Toyota vehicles has been developed. To properly perform
a complete PDS, you must complete all procedures contained in this TSB as well as the universal
PDS Check Sheet.
In addition, if the vehicle is stored for over 30 days, be sure to follow Long-Term Vehicle
Storage Guidelines.

© 2020 Toyota Motor Sales, USA

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2021 RAV4, RAV4 HV, and RAV4 Prime Pre-Delivery Service (PDS)
Warranty Policy

If the need for additional repairs or adjustment is noted during PDS, the required service should
be performed under warranty. Reimbursement will be managed under the warranty policy.
The Warranty Policy and Procedures Manual requires that you maintain the completed
Check Sheet in the customer’s file. If you cannot produce a completed form for each retailed
vehicle upon TMS and/or Region/Distributor audit, the PDS payment amount will be subject
to debit.
An additional Repair Order completed in conjunction with normal PDS MUST have time
punch/flags for service. If multiple repairs are performed, separate time flags MUST be punched
for each repair.

Warranty Information
OP CODE

DESCRIPTION

001013

Pre-Delivery Service (PDS)

MODEL

TIME

RAV4

1.0

RAV4 HV

1.4

RAV4 Prime

1.4

OFP

T1

T2

–

–

–

Required Tools & Equipment
REQUIRED EQUIPMENT

SUPPLIER

Techstream ADVi*

QTY

TSADVUNIT

Techstream 2.0
Techstream Lite

PART NUMBER

TS2UNIT
ADE

Techstream Lite (Green Cable)

TSLITEPDLR01
TSLP2DLR01

*Essential SST.

NOTE
 Only ONE of the Techstream units listed above is required.
 Software version 15.00.028 or later is required.
 Additional Techstream units may be ordered by calling Approved Dealer Equipment (ADE)
at 1-800-368-6787.

© 2020 Toyota Motor Sales, USA

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2021 RAV4, RAV4 HV, and RAV4 Prime Pre-Delivery Service (PDS)
Procedures



D/C Cut Fuse Installation* .................................................................................................... 3



Seating Position Control ECU Initialization .......................................................................... 4



Memorize Steering Angle Neutral Point ............................................................................... 4



Perform Steering Sensor Zero Point Calibration* ................................................................. 4



Front and Rear Emergency Towing Eyelet Removal and Hole Cover Installation* ................ 5



Front License Plate and Mounting Bracket Installation* ........................................................ 7



Enable Hybrid Battery Thermal Keep Control Mode* ............................................................ 8



Installation of Rubber Body Plugs* ..................................................................................... 10



Tire Pressure Warning System (TPWS) Initialization .......................................................... 11



Dealer Contact Information for Call Dealer Head Unit Function .......................................... 11



Entune™ 3.0 App Suite Connect Initialization/Update ........................................................ 11

*If applicable.

D/C Cut Fuse Installation

To minimize battery discharge, the D/C cut fuse has been removed and is stored in the engine
compartment relay block. Install the D/C cut fuse and confirm ALL related Diagnostic Trouble
Codes (DTCs) are cleared.
Figure 1. RAV4, RAV4 HV
1

Figure 2. RAV4 Prime
2
3

1

2
3

1

Relay Block

1

Relay Block

2

Remove D/C Cut Fuse (30A)

2

Remove D/C Cut Fuse (25A)

3

Install D/C Cut Fuse (30A)

3

Install D/C Cut Fuse (25A)

© 2020 Toyota Motor Sales, USA

T-SB-0056-20

June 9, 2020

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2021 RAV4, RAV4 HV, and RAV4 Prime Pre-Delivery Service (PDS)
Seating Position Control ECU Initialization

Refer to the applicable Repair Manual for the seating position control ECU initialization procedure
(RAV4 / RAV4 HV / RAV4 Prime) (procedure 2).

Memorize Steering Angle Neutral Point

As a result of the removal of the DC cut fuse, the power source to the steering angle sensor is cut off.
When the DC cut fuse is reinstalled, the parking assist monitor system/panoramic view monitor
system will be operative, but it cannot display guidelines to assist parking operation because the
center position recognized by the steering angle sensor may not be in an initial position. Therefore,
perform steering angle neutral point initialization AFTER installing the
DC cut fuse during PDS.
Refer to the applicable Repair Manual for the steering angle neutral point initialization procedure
(RAV4 / RAV4 HV / RAV4 Prime).

Perform Steering Sensor Zero Point Calibration

As a result of the removal of the DC cut fuse, the steering angle sensor power source is cut off. When
the DC cut fuse is reinstalled, the center position recognized by the steering angle sensor may not be
the appropriate position. Therefore, it is necessary to perform steering sensor zero point calibration
AFTER installing the DC cut fuse during PDS.
Refer to the applicable Repair Manual for the steering point zero calibration procedure:


Steering point zero calibration procedure Driving Method (RAV4 / RAV4 HV / RAV4 Prime).



Steering point zero calibration procedure Techstream Method
(RAV4 / RAV4 HV / RAV4 Prime) (procedure 4).

© 2020 Toyota Motor Sales, USA

T-SB-0056-20

June 9, 2020

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2021 RAV4, RAV4 HV, and RAV4 Prime Pre-Delivery Service (PDS)
Front and Rear Emergency Towing Eyelet Removal and Hole Cover Installation

1. Remove the front emergency towing eyelets
from the front bumper by turning
them counterclockwise.

Figure 3.

NOTE
If it is difficult to loosen the front emergency
towing eyelet, use a steel bar.

1

1

Front Emergency Towing Eyelet

2. Place one of the removed emergency towing eyelets into the luggage tray in the
luggage compartment.
NOTE
Dispose of the other removed emergency towing eyelet.

© 2020 Toyota Motor Sales, USA

T-SB-0056-20

June 9, 2020

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2021 RAV4, RAV4 HV, and RAV4 Prime Pre-Delivery Service (PDS)
Front and Rear Emergency Towing Eyelet Removal and Hole Cover Installation (continued)

3. Install the front emergency towing eyelet hole covers, which are stored in the glove compartment,
onto the front bumper.