◄ IMPORTANT UPDATE ►
The attached Dealer Letter has been updated. Refer to the details below.
DATE
June 1, 2020

TOPIC
This Limited Service Campaign has expired as of June 1, 2020

Please review this notification with your staff to assure that all relevant personnel have been briefed regarding
this subject.
Thank you for your cooperation.

© 2020 Toyota Motor Sales, USA

Toyota Motor Sales, USA, Inc.
6565 Headquarters Drive
Plano, TX 75024
(469) 292-4000

To:

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Original Publication Date: May 9, 2019
All Toyota Dealer Principals, General Managers, Service Managers, and Parts Managers

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LIMITED SERVICE CAMPAIGN KMA (Remedy Notice)
MEXICO MARKET ONLY

1,

Certain 2019 Model Year Yaris R
Wheel Locks
Model / Years

Production Period
Mid-August 2019 - Late March
2019

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2019 Yaris R

Approximate Total Vehicles
820

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Condition
The involved vehicles may not have been equipped with wheel locks that were specified for these vehicles.
For some of the involved vehicles, the wheel locks equipped were of a different size and the lug nut wrench
provided with the vehicle will not fit on the wheel locks. For other involved vehicles, wheel locks were not
equipped.

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Remedy
Any authorized Toyota dealer will install wheel locks that are the same size as the lug nuts on the vehicle FREE
OF CHARGE.

Ex

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This Limited Service Campaign will be available until May 31, 2020 and is only available at an authorized Toyota
dealer.
Covered Vehicles
There are approximately 800 vehicles covered by this Limited Service Campaign.

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Owner Letter Mailing Date
Toyota will notify owners in mid-May 2019. A sample of the owner notification letter has been included for
your reference.
Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who
has not yet received a notification, please verify eligibility by confirming through TIS prior to performing
repairs. Dealers should perform the repair as outlined in the Technical Instructions found on TIS.

© 2019 Toyota Motor Sales, USA

Limited Service Campaign KMA- D - Page |2

Dealer Inventory Procedures

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New and Used Vehicles in Dealership Inventory (In-Stock Vehicles)
To ensure customer satisfaction, Toyota requests that dealers complete this Limited Service Campaign on any
new or used vehicles currently in dealer inventory that are covered by this Limited Service Campaign prior to
customer delivery. However, if the campaign cannot be completed (for example, due to remedy parts
availability), delivery of a covered vehicle is acceptable if disclosed to the customer that the vehicle is involved
in a Limited Service Campaign.

1,

Toyota expects dealers to use the attached Customer Contact and Vehicle Disclosure Form to obtain vehicle
buyer information. Dealers are expected to provide a copy of the completed form, along with the most current
FAQ, to the vehicle buyer. Toyota and the dealer may use this information to contact the customer when the
remedy becomes available.

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Keep the completed form on file at the dealership and send a copy to quality_compliance@toyota.com. In the
subject line of the email, state “Disclosure Form KMA” and include the VIN.

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NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle
Inventory Summary available in Dealer Daily (https://dealerdaily.toyota.com/). The Vehicle Inventory Summary
may take up to 4 hours to populate information for newly launched campaigns.

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Toyota Certified Used Vehicle (TCUV)
The TCUV policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service
Campaign, or Limited Service Campaign. Thus, no affected units are to be designated, sold, or delivered as
a TCUV until all applicable Safety Recalls, Special Service Campaigns, and Limited Service Campaigns have
been completed on that vehicle.

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Customer Handling, Parts Ordering, and Remedy Procedures

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Customer Contacts
Customers who receive the owner letter may contact your dealership with questions regarding the letter
and/or the Limited Service Campaign. Please welcome them to your dealership and answer any questions that
they may have. A Q&A is provided to assure a consistent message is communicated.

KM

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If you have additional questions or concerns, please contact “Contacto Toyota” at 01-800-7-869682 Monday
– Saturday, 8:00 am to 8:00 pm.

© 2019 Toyota Motor Sales, USA

Limited Service Campaign KMA- D - Page |3

Media Contacts
It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all
media contacts must be directed to Tania Saldana (859) 815-9968 in Toyota Corporate Communications.
Please do not provide this number to customers. Please provide this contact only to media.

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Parts Ordering Process – Non-SET and GST Parts Ordering Process
It is possible that parts for this campaign are either required to be ordered in Campaign Part Order Request
(CPOR) on Service Lane, or have been placed on Manual Allocation Control (MAC) due to potential limited
part availability. Please check the CPOR/MAC report on Dealer Daily for the most up-to-date parts ordering
information.

Description
17mm Wheel Lock

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Part Number
PT276-1M190

1,

All Safety Recall, Service Campaign (SSC/LSC) parts are eligible for the Monthly Parts Return Program. Please
refer to PANT Bulletin 2011-087 for campaign parts that are currently returnable under the Monthly Parts
Return Program and for additional details.
Quantity
1

Certified (any specialty)
Expert (any specialty)
Master Technician
Master Diagnostic Technician

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•
•
•
•

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Technician Training Requirements
The repair quality of covered vehicles is extremely important to Toyota. All dealership technicians performing
this repair are required to successfully complete the most current version of the E-Learning course “Safety
Recall and Service Campaign Essentials”. To ensure that all vehicles have the repair performed correctly;
technicians performing this repair are required to currently hold at least one of the following certification
levels:

Ex

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Always check which technicians can perform the repair by logging on to https://www.uotdealerreports.com.
It is the dealership’s responsibility to select technicians with the above certification level or greater to perform
this repair. Carefully review your resources, the technician skill level, and ability before assigning technicians
to this repair. It is important to consider technician days off and vacation schedules to ensure there are
properly trained technicians available to perform this repair at all times.

KM

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Remedy Procedures
Refer to TIS for Technical Instructions on repair. Conduct all non-completed Safety Recalls and Service
Campaigns on the vehicle during the time of appointment.

This Limited Service Campaign will be available until 05/31/2020 and is only available at an authorized Toyota
dealer.
Repair Quality Confirmation
The repair quality of covered vehicles is extremely important to Toyota. To help ensure that all vehicles have
the repair performed correctly, please designate at least one associate (someone other than the individual
who performed the repair) to verify the repair quality of every vehicle prior to customer delivery.
© 2019 Toyota Motor Sales, USA

Limited Service Campaign KMA- D - Page |4

KMA001

Flat Rate Hours
0.4 hrs/veh

The flat rate times include 0.1 hours for administrative cost per unit for the dealership.

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•

Description
Remove and Replace 4 Wheel Locks + Remove Incorrectly Sized Lug
Wrench from Vehicle (if applicable)

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Op Code

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1,

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Warranty Reimbursement Procedure

KM

Claim Filing Accuracy and Correction Requests
It is the dealer’s responsibility to file claims correctly for this Limited Service Campaign. This claim filing
information is used by Toyota for various government reporting activities; therefore, claim filing accuracy is
crucial. If it has been identified that a claim has been filed using an incorrect Op Code or a claim has been
filed for an incorrect VIN, refer to Warranty Procedure Bulletin PRO17-03 to correct the claim.

© 2019 Toyota Motor Sales, USA

Limited Service Campaign KMA- D - Page |5

0

A

Year Campaign is Launched

Repair Phase

Current Campaign Letter
for this year

0 = Remedy
1 = Interim (Remedy not yet
available) “1” will change to “0”
when the Remedy is available
(May use other characters in
unique cases)

1st Campaign = A
2nd Campaign = B
3rd Campaign = C
4th Campaign = D
5th Campaign = E
27th Campaign = 1
28th Campaign = 2
Etc...

1,

B = 2011
C = 2012
D = 2013
E = 2014
F = 2015
G = 2016
H = 2017
J = 2018
Etc...

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J

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Campaign Designation / Phase Decoder

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Examples:
C1B = Launched in 2012, Interim Phase, 2nd Campaign Launched in 2012
E0A = Launched in 2014, Remedy Phase, 1st Campaign Launched in 2014
J0A = Launched in 2018, Remedy Phase, 1st Campaign Launched in 2018.

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Thank you for your cooperation.
TOYOTA MOTOR SALES, U.S.A., INC.

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Please review this entire package with your Service and Parts staff to familiarize them with the proper step-bystep procedures required to implement this Limited Service Campaign.

© 2019 Toyota Motor Sales, USA

20

LIMITED SERVICE CAMPAIGN KMA (Remedy Notice)
MEXICO MARKET ONLY

20

Certain 2019 Model Year Yaris R
Wheel Locks
Frequently Asked Questions
Original Publication Date: May 9, 2020

1,

What is Toyota going to do?

A2a:

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Any authorized Toyota dealer will install wheel locks that are the same size as the lug nuts on the
vehicle FREE OF CHARGE.

Q2a:

Q3:
A3:

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The involved vehicles may not have been equipped with wheel locks that were specified for these
vehicles. For some of the involved vehicles, the wheel locks equipped were of a different size and the
lug nut wrench provided with the vehicle will not fit on the wheel locks. For other involved vehicles,
wheel locks were not equipped.

How long will this Limited Service Campaign be available?
This Limited Service Campaign will be offered FREE OF CHARGE until May 31, 2020.

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Q2:
A2:

What is the condition?

Which and how many vehicles are covered by this Limited Service Campaign?

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Q1:
A1:

There are approximately 800 vehicles covered by this Limited Service Campaign.
Model Year

Production Period

2019

Mid-August 2019 - Late March 2019

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Model Name

Ex

Yaris R

Q3a:

Are there any other Lexus/Toyota/Scion vehicles covered by this Limited Service Campaign in
Mexico?

A3a:

No. There are no other Toyota vehicles covered by this Limited Service Campaign in Mexico.

A

How long will the repair take?

The repair takes approximately 45 minutes. However, depending upon the dealer’s work schedule, it
may be necessary to make the vehicle available for a longer period of time.

KM

Q4:
A4:

Q5:
A5:

What if I have additional questions or concerns?

If you have additional questions or concerns, please contact “Contacto Toyota” at 01-800-7-869682
Monday – Saturday, 8:00 am to 8:00 pm.

FAQ Page 1 of 1
© 2019 Toyota Motor Sales, USA

TOYOTA
MEXICO MARKET ONLY
Certain 2019 Model Year Yaris R
Wheel Locks
Limited Service Campaign (Remedy Notice)

Dear Toyota Customer:

PL
E

[VIN]

At Toyota, we are dedicated to providing vehicles of outstanding quality and value. As part of our continuing
efforts to provide superior customer satisfaction, Toyota is announcing a Limited Service Campaign, which
includes your vehicle.
What is the condition?
The involved vehicles may not have been equipped with wheel locks that were specified for these vehicles.
For some of the involved vehicles, the wheel locks equipped were of a different size and the lug nut wrench
provided with the vehicle will not fit on the wheel locks. For other involved vehicles, wheel locks were not
equipped.

M

What will Toyota do?
Any authorized Toyota dealer will install wheel locks that are the same size as the lug nuts on the vehicle FREE
OF CHARGE.
What should you do?

SA

Please contact your authorized Toyota dealer to make an appointment to have the correct wheel locks
installed. The remedy requires parts replacement. Toyota recommends that you contact your dealer to
schedule an appointment in advance to confirm parts availability and minimize your inconvenience. The
remedy will take approximately 45 minutes. However, depending on the dealer’s work schedule, it may
be necessary to make your vehicle available for a longer period of time. This limited service campaign

will be offered until 05/31/2020 and will only be available at an authorized Toyota dealer.

What if you have other questions?
• Your local Toyota dealer will be more than happy to answer any of your questions.
• For more information on this and other campaigns, please visit www.toyota.com/recall.
• If you have additional questions or concerns, please contact “Contacto Toyota” at 01-800-7-869682
Monday – Saturday, 8:00 am to 8:00 pm.
If you would like to update your vehicle ownership or contact information, please visit
www.toyota.com/owners will need your full 17-digit Vehicle Identification Number (VIN) to input the new
information.
If you are a vehicle lessor, please assist us by forwarding this notice to the lessee.

We have sent this notice in the interest of your continued satisfaction with our products, and we sincerely
regret any inconvenience this condition may have caused you.
Thank you for driving a Toyota.
Sincerely,

SA

M

PL
E

TOYOTA MOTOR SALES, U.S.A., INC.