and coil seat, for reinstalling
reference (Figure 17).
NOTE: It is important that
the Coil Springs, and
Isolators are installed in
their correct orientation
relative to the axle, failure
to install them correctly will
result in premature Coil
Spring damage.

Figure 15 – Steering Damper

MARK’s

COIL
SPRING

Figure 17 – Coil Spring Mark

Customer Satisfaction Notification W45 – Front Axle Bracket

Page 11

Service Procedure [Continued]
26. Remove the lower shock absorber bolts, from the axle brackets.
27. Lower axle enough to remove coil springs from vehicle.
28. Remove upper control arms
bolts and nuts from the axle
brackets then move control
arms from axle brackets
(Figure 16).

UPPER CONTROL ARM

29. Loosen the front lower control
arm nuts on both sides
(Figure 16).
30. Remove both lower control
arm fasteners and arms at the
axle (Figure 16).

LOWER CONTROL ARM

Figure 16 – Control Arms

31. Carefully lower the front axle from vehicle.
32. Proceed to section C. Front Axle Installation Procedure.

Customer Satisfaction Notification W45 – Front Axle Bracket

Page 12

Service Procedure [Continued]
C. Front Axle Installation Procedure
CAUTION: The weight of the vehicle must be supported by the springs before
control arms and track bar fasteners are tightened. Failure to follow these
instructions will result in damage to the bushings.
1. Transfer the lower coil spring pads onto the NEW front axle.
2. Install the front lower control arms and hand start the bolt and nut tighten to
100N·m plus 65° (74ft.lbs.) plus 65°.
3. Position and secure a suitable jack to the NEW front axle.
4. Position the NEW front axle under the vehicle.
5. Partially raise the axle.
6. Attach the upper control arms onto the axle (Figure 16).
7. Install upper control arm bolts and nuts, when vehicle is at curb height tighten
to 100N·m plus 65° (74ft.lbs.) plus 65°. (Figure 16).
8. Attach the lower control arms into the axle brackets (Figure 16).
9. Install lower control arm bolts and nuts, when vehicle is at curb height tighten
to 100N·m plus 50° (74ft.lbs.) plus 50°. (Figure 16).
10. Install and align the coil springs to the marked upper coil pad (Figure 17).
11. Position the coil spring on the lower axle pad such that the spring end is resting
against the isolator's spring stop.
12. Verify that the upper and lower spring isolators are seated properly.

NOTE: It is important that the Coil Springs, and Isolators are installed
in their correct orientation relative to the axle, failure to install them
correctly will result in premature Coil Spring damage.

Customer Satisfaction Notification W45 – Front Axle Bracket

Page 13

Service Procedure [Continued]
NOTE: Observe spring as the axle is raised into position.
The coil spring may catch the edge of isolator if it is not
properly seated.
13. Raise the front axle into position until the spring seats in the upper mount.
14. Install shock absorbers on the axle brackets, insert the shock absorber bolt
through hole, when vehicle is at curb height tighten to 100N·m (74ft. lbs.).
NOTE: Brake hose must be positioned in front of the shock absorber.
15. Install the track bar into the axle bracket.
16. Install the track bar bolt and flag nut, when vehicle is at curb height tighten to
70 N·m plus 155°
(52ft. lbs.) plus 155°.
17. Install drag link into the right steering knuckle (Figure 14).
18. Install a NEW drag link nut and tighten to 40N·m plus 125° (59ft. lbs. plus
125°) (Figure 14).
19. Install the steering damper bolt through the axle bracket and start it a few
threads into the flag nut (Figure 15).
20. Tighten the steering damper bolt and flag nut to 80N·m (59ft. lbs.).
21. Insert the tie rod ends into the right and left steering knuckles (Figure 14).
NOTE: Hold the end of the ball stud with a wrench when removing or
installing the nuts to prevent damage to the tie rod.
22. Install NEW tie rod end nuts and tighten to 64N·m (47ft. lbs.).
23. Install stabilizer bar links on axle brackets then install the nuts, when vehicle is
at curb height tighten to 93N·m (69ft. lbs.) (Figure 13).

Customer Satisfaction Notification W45 – Front Axle Bracket

Page 14

Service Procedure [Continued]
24. Position the brake hose to the lower control arm mounting stud and tighten the
nut to18 N·m (13ft.lbs.) (Figure 12).
25. Position the brake hose bracket to the axle spring seat and install the bolt and
tighten to 11 N·m (8ft.lbs.) (Figure 10).
26. Position the brake hose wire form to the steering knuckle and install the bolt
and tighten to 25 N·m (18ft.lbs.) (Figure 11).
NOTE: Brake Hose wire form must be inserted into the retainer hole to
lock into position.
27. Apply light coat of wheel bearing grease to the wheel speed sensors and insert
the front wheel speed sensors in to the hub and bearing.
28. Install NEW front wheel speed sensors bolts and tighten to 7N·m (62In. lbs.)
(Figure 9).
29. Install the splash shields and tighten the bolts to 11N·m (8ft. lbs.) (93In lbs.)
(Figure 8).
30. Position the rotor over the wheel studs and against the hub (Figure 7).
31. Install the front rotor screw and tighten to 20N·m (15ft. lbs.) (177 in. lbs.)
(Figure 7).
32. Install the front caliper adapter and front caliper assemblies (Figure 6).
33. Install the two caliper adapter bolts per side and tighten to 200N·m (148ft. lbs.).
34. Install the driveshaft with the axle flange and tighten the NEW bolts to 121N·m
(89ft. lbs.) (Figure 3).
35. Connect the Tru-Lok wire harness connector and the axle vent hose
(Figure 4 and 5).
36. If damaged replace the tie-strap on the Tru-Lok wiring harness.

Customer Satisfaction Notification W45 – Front Axle Bracket

Page 15

Service Procedure [Continued]
37. Remove the axle support and lower the vehicle.
38. Install the wheel and tire assemblies and tighten the lug nuts to 176N·m
(130ft. lbs.).
39. Reconnect the negative battery cable.
CAUTION: The weight of the vehicle must be supported by the springs before
control arms and track bar fasteners are tightened. Failure to follow these
instructions will result in damage to the bushings.
40. Perform wheel alignment.

Completion Reporting and Reimbursement
Claims for vehicles that have been serviced must be submitted on the
DealerCONNECT Claim Entry Screen located on the Service tab. Claims paid
will be used by FCA to record Customer Satisfaction Notification service
completions and provide dealer payments.
Use one of the following labor operation numbers and time allowances:

Submit Photos of Shock Absorber Bracket

Labor Operation
Number

Time
Allowance

02-W4-51-81

0.3 hours

NOTE: Dealers are not to submit a claim with the above LOP until a
customer care representative email response is provided, indicating the
vehicle does not require an axle replacement.
Inspect and Replace Front Axle and Perform
Wheel Alignment

02-W4-51-82

3.0 hours

NOTE: See the Warranty Administration Manual, Recall Claim Processing
Section, for complete claim processing instructions.

Customer Satisfaction Notification W45 – Front Axle Bracket

Page 16

Dealer Notification
To view this notification on DealerCONNECT, select “Global Recall System” on
the Service tab, then click on the description of this notification.

Owner Notification and Service Scheduling
All involved vehicle owners known to FCA are being notified of the service
requirement by mail. They are requested to schedule appointments for this service
with their dealers. A generic copy of the owner letter is attached.

Vehicle Lists, Global Recall System, VIP and Dealer Follow Up
All involved vehicles have been entered into the DealerCONNECT Global Recall
System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed.
GRS provides involved dealers with an updated VIN list of their incomplete
vehicles. The owner’s name, address and phone number are listed if known.
Completed vehicles are removed from GRS within several days of repair claim
submission.
To use this system, click on the “Service” tab and then click on “Global Recall
System.” Your dealer’s VIN list for each recall displayed can be sorted by: those
vehicles that were unsold at campaign launch, those with a phone number, city, zip
code, or VIN sequence.
Dealers should perform this repair on all unsold vehicles before retail
delivery. Dealers should also use the VIN list to follow up with all owners to
schedule appointments for this repair.
VIN lists may contain confidential, restricted owner name and address information that was
obtained from the Department of Motor Vehicles of various states. Use of this information is
permitted for this notification only and is strictly prohibited from all other use.

Additional Information
If you have any questions or need assistance in completing this action, please
contact your Service and Parts District Manager.
Customer Service / Field Operations
FCA US LLC

This notice applies to your vehicle,

CUSTOMER SATISFACTION NOTIFICATION
Front Axle Bracket

[Model Year and Model]
VIN XXXXXXXXXXXXXXXXX

W45

Dear [Name],

LOGO

At FCA US LLC, we recognize that the success of our business depends on the satisfaction of
our customers. We are constantly monitoring the quality of our products and looking for
opportunities to improve our vehicles even after they are sold. Because your long-term
satisfaction is important to us, we are contacting you on important improvements we would
like to make to your vehicle [1]. This will be done at no charge to you.

VEHICLE PICTURE

We are recommending the following improvements be performed on certain [2020 Model
Year (JL) Jeep Wrangler and (JT) Jeep Gladiator] vehicles.
WHY DOES MY VEHICLE NEED REPAIRS?
The front axle right side shock absorber bracket on your vehicle may have been built with a
left side shock absorber bracket. This condition may cause a separation of the bracket from the
axle which may cause excessive vehicle bounce or a loud noise coming from the right front.

YOUR SCHEDULING OPTIONS
1. RECOMMENDED OPTION
Call your authorized Chrysler /
Dodge / Jeep® / RAM Dealership
2. Call the FCA Recall Assistance
Center at 1-800-853-1403. An
agent
can
confirm
part
availability and help schedule an
appointment
3. Visit recalls.mopar.com, scan the
QR code below, or download the
Mopar Owner’s Companion App.

QR Code

Get access to recall notifications,
locate your nearest dealer, and more
through this website or Mopar
Owner’s Companion App. You will be
asked to provide your Vehicle
Identification Number (VIN) to
protect and verify your identity.
DEALERSHIP INSTRUCTIONS
Please reference CSN W45.

HOW DO I RESOLVE THIS CUSTOMER SATISFACTION NOTIFICATION?
FCA US will repair your vehicle free of charge (parts and labor). To do this, your dealer
will inspect the Front Axle Shock Absorber Bracket and if needed replace the Front Axle. A
second appointment will be required to perform the repair. The estimated repair time is about 3
hours. In addition, your dealer will require your vehicle for proper check-in, preparation, and
check-out during your visit, which may require more time. Your time is important to us, so
we recommend that you schedule a service appointment to minimize your inconvenience.
Please bring this letter with you to your dealership.
TO SCHEDULE YOUR FREE REPAIR,
CALL YOUR CHRYSLER, DODGE, JEEP OR RAM DEALER TODAY
WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED?
If you have already experienced this specific condition and have paid to have it repaired, you
may visit www.fcarecallreimbursement.com to submit your reimbursement request online. [2]
Once we receive and verify the required documents, reimbursement will be sent to you within
60 days. If you have had previous repairs performed and/or already received reimbursement,
you may still need to have the repair performed.
We apologize for any inconvenience, but are sincerely concerned about your satisfaction.
Thank you for your attention to this important matter.
Customer Assistance/Field Operations
FCA US LLC

Mr. Mrs. Customer
1234 Main Street
Hometown, MI 48371

[1] If you no longer own this vehicle, please help us update our records. Call the FCA Recall Assistance Center at 1-800-853-1403 to update your information.
[2] You can also mail in your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 218004, Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement.