F_3.4_AHQ-CP-C_048

Emissions Service Action
Code: 24EO
Subject
Release Date

Undisclosed Engine Control Module Software
July 01, 2020

Affected Vehicles

Country

Beginning
Model
Year

Ending
Model
Year

Vehicle

USA

2013

2013

CC

Vehicle
Count
62

Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this
action. Elsa is the only valid campaign inquiry & verification source.

Problem Description



Campaign status must show “open.”



If Elsa shows other open action(s), inform your customer so that the work can also be completed at
the same time the vehicle is in the workshop for this campaign.

Engine control module software designed and certified for a similar model/model year was used
in vehicles affected by this action. It is undetermined whether there could be an impact to OBD
or emissions.

Corrective Action

Update engine control module software.

Parts Information

Software update only; no parts needed.

Code Visibility

On or about July 01, 2020 the campaign code will be applied to affected vehicles.

Owner Notification

Owner notification will take place in July 2020. Owner letter examples are included in this bulletin
for your reference.

Emissions Campaigns
Requirements
(CALIFORNIA ONLY)

The California Air Resources Board and the Department of Motor Vehicles (DMV) require
emissions-related campaigns to be completed prior to vehicle registration renewal. When
campaign work is done you must provide the owner with a signed “Vehicle Emission Recall –
Proof of Correction” certificate (RC EMISCAVWAU). Order certificates online via the Compliance
Label Ordering portal at www.vwhub.com.

Additional Information

Please alert everyone in your dealership about this action, including Sales, Service, Parts
and Accounting personnel. Contact Warranty if you have any questions.
Dealers must ensure that every affected inventory vehicle has this campaign completed before
delivery to consumers.
Fill out and affix Campaign Completion Label (CAMP 010 000) after work is complete.
Labels can be ordered at no cost via the Compliance Label Ordering portal at www.vwhub.com.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2020 Volkswagen Group of America, Inc. All Rights Reserved.
July 2020

24EO Page 1 of 11

Claim Entry Instructions
After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated
elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order.
If customer refused campaign work:
 U.S. dealers: Submit request via WISE under the Campaigns/Update/Recall Closure option.
Service Number
Damage Code
Parts Vendor Code
Claim Type

24EO (Letter O, not number zero)
0099
WWO
Sold vehicle: 7 10
Unsold vehicle: 7 90

Causal Indicator
Vehicle Wash/Loaner

Mark labor as causal
Do not claim wash/loaner under this action
U.S.A.: Loaner/rental coverage cannot be claimed under this action. However,
loaner/rental may be covered under the mobility program. Please refer to the
Volkswagen Warranty Policy and Procedures Manual for loaner claims information and
reimbursement details.
Please refer to the Volkswagen Service Loaner Program to determine loaner eligibility.

Criteria I.D.

01

LABOR
Labor Op

Time Units

Description

2706 89 50

10

Connect battery charger

2470 25 99

Time stated on
diagnostic protocol
(up to 50 TU)

Update engine control module software

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2020 Volkswagen Group of America, Inc. All Rights Reserved.
July 2020

24EO Page 2 of 11

Customer Letter Example (USA)

This notice applies to your vehicle: ,
Subject:

Emissions Service Action 24EO - Undisclosed Engine Control Module (ECM) Software
Certain 2013 Model Year Volkswagen Vehicles

Dear Volkswagen Owner,
In cooperation with the United States Environmental Protection Agency and the California Air Resources Board, we are
informing you of our decision to conduct an emissions service action on certain 2013 model year Volkswagen vehicles. Our
records show that you are the owner of a vehicle affected by this action.
What is the issue?

Engine control module software designed and certified for a similar model/model year was used
in vehicles affected by this emissions service action. It is undetermined whether there could

be an impact to On-Board Diagnostics (OBD) or emissions.

What will we do?

Your authorized Volkswagen dealer will update the engine control module. This work will take
about one hour to complete and will be performed for you free of charge. Please keep in mind
that your dealer may need additional time for the preparation of the repair, as well as to
accommodate their daily workshop schedule.
IMPORTANT! Please note that if the ECM in your vehicle has been “chipped,” “tuned,” or
otherwise modified from original factory specifications with aftermarket components
and/or software, work needed to repair, replace, or return the module to original factory
specifications is NOT covered under this action.

What should you do?

Please contact your authorized Volkswagen dealer as soon as possible to schedule this service.
To set up an appointment online, please visit www.vw.com/find-a-dealer.

Lease vehicles and
address changes

If you are the lessor and registered owner of the vehicle identified in this action, please forward
this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have
changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card
and mail it to us so we can update our records.

Important information for
California Vehicle Owners
– California Regulations

California regulations require that this campaign be completed prior to the time you renew your
vehicle registration. Therefore, please make sure that this campaign is completed prior to
the renewal of your vehicle registration, and that you furnish proof of completion to the
Department of Motor Vehicles (DMV) in the form of a copy of the dealer’s repair order, including
a signed “Proof of Correction” certificate. You obtain this from your dealer after the campaign
has been completed. Please retain the signed “Proof of Correction Certificate” with your vehicle
records. DO NOT MAIL THIS FORM to the DMV, unless requested.

Can we assist you
further?

If your authorized Volkswagen dealer fails or is unable to complete this work free of charge
within a reasonable time, or if you should have any questions about this communication, please
reach out to us using your preferred method of communication at www.vw.com/contact or by
calling us at 800-893-5298.

Checking your vehicle for
open Recalls and Service
Campaigns

To check your vehicle’s eligibility for repair under this or any other recall/service campaign,
please visit www.vw.com/owners/recalls and enter your Vehicle Identification Number (VIN) into
the Recall/Service Campaign Lookup tool.

We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your vehicle
continues to meet and exceed your expectations.
Sincerely,
Volkswagen Customer Protection

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2020 Volkswagen Group of America, Inc. All Rights Reserved.
July 2020

24EO Page 3 of 11

NOTE
•

Damages resulting from improper repair or failure to follow these work instructions are the dealer’s
responsibility and are not eligible for reimbursement under this action.

•

Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action.

Required Tools

Battery Tester/Charger

Diagnostic Tester

- GRX3000VAS-

-VAS6150X/VAS6160X-

(or equivalent)

(or equivalent)

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2020 Volkswagen Group of America, Inc. All Rights Reserved.
July 2020

24EO Page 4 of 11

Repair Instruction
Section A - Check for Previous Repair
TIP
If Campaign Completion label is present, no further work is required.

•

Enter the VIN in Elsa and proceed to the
“Campaign/Action” screen.

TIP
On the date of repair, print this screen and keep a
copy with the repair order.
•

Confirm the Campaign/Action is open . If the status is closed, no further work is
required.

•

Note the Applicable Criteria ID for
use in determining the correct work to be done
and corresponding parts associated.
CRITICAL REPAIR STEP

STOP!
If multiple software update Campaign/Actions are
open, they must be performed in order of the Start
date . The oldest should be performed
first.
•

All Safety Recalls must be completed prior
to completing this campaign.

•

Proceed to Section B.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2020 Volkswagen Group of America, Inc. All Rights Reserved.
July 2020

24EO Page 5 of 11

Section B – Update Engine Control Module Software
NOTE
Prior to launching the VAS Diagnostic Tester and starting an update, ensure the following conditions are
met;
The ODIS software is completely up to date.
•

Refer to the “Alerts” section on ServiceNet home page for the current ODIS version.

The battery charger is connected to the vehicle battery and remains connected for the duration of