00 MY20/21 Audi e-tron Sportback Launch - Repair Authorization
00 20 40 2060051/2 July 15, 2020. Supersedes Technical Service Bulletin Group 00 number 20-39 dated July 8,
2020 for reasons listed below.
Model(s)

Year

VIN Range

Vehicle-Specific Equipment

Audi e-tron
Sportback

2020 - 2021

All

Not Applicable

Condition
REVISION HISTORY

Revision

Date

Purpose

2

-

Revised Condition (Updated MY references)

1

07/08/2020

Initial publication

Audi of America is requesting your cooperation in supplying us with the technical information vital to the
successful launch of the MY20/21 Audi e-tron Sportback. The procedure outlined below is mandatory for all
dealers and should be followed when the first MY20/21 Audi e-tron Sportback arrives at your dealership until
further notice.
Note:
The Repair Authorization Process should not be followed for routine maintenance services and PDI inspections. If
an issue is found during PDI, please follow the process outlined in the Service section.

Technical Background
Not applicable.

Production Solution
Not applicable.

Page 1 of 3
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Service
1.

Verify customer concern.

2.

Begin GFF diagnosis. Do not remove any part or disconnect electrical connections.

3.

Create a TAC ticket using the Technical Assistance Center System in Elsa.

4.

Select MY20 e-tron Sportback Launch in the Concern Type field as shown below (Figure 1).

Figure 1. MY20 e-tron Sportback Launch.
5.

Describe the customer concern with as much detail as possible. Fill in all required fields.

6.

Include your cell phone number in the TAC ticket. The TAC consultant will use this number to contact you
so you can be near the car during the conversation.

7.

Attach the GFF Diagnosis Log and photos of the concern.

8.

Activate the TAC ticket promptly by calling the TAC for further instruction before carrying out any repairs.

Within one hour of receiving the technician’s call, our Launch Team will either provide a repair plan or make the
decision to send a Launch Team member to your dealership. If there is no response within the hour, the
technician may proceed with the repair.
Through the Audi Launch Allowance Program, Audi dealers may claim 30 time units when a TAC ticket is
properly opened and 30 time units when the TAC ticket is closed with appropriate attachments and detailed
repair information. Dealers may claim an additional 40 time units when requested parts are sent within 48 hours
to the Warranty Parts Return Center.
Further instructions on how to claim the additional time units can be found in the Audi Warranty Service Circular
AWA-20-07 dated July 17, 2020.

Page 2 of 3
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Warranty and Parts Return Process:
The Audi Warranty Parts Return Center will notify the dealership of a part return on all closed Audi TAC case
numbers within one (1) business day.
Warranty Parts Return Center personnel will:
 Contact the Parts Manager to confirm part availability for each part request.
 Create a shipping request in the Warranty Parts Portal (WPP).
 Contact the dealership if the requested part(s) is not picked up by FedEx in 48 hours.
Dealership personnel should:
 Monitor the Outstanding Warranty Parts Report in WPP for new requests.
 Print the pre-addressed shipping label from the WPP.
 Return the requested part(s) with repair documentation and a printed copy of the Audi TAC case number to the
Warranty Parts Return Center same day.
 Enter the warranty claim into SAGA within 24 hours of repair.

Warranty
This TSB is informational only and not applicable to any Audi Warranty.

Additional Information
All part and service references provided in this TSB (2060051) are subject to change and/or removal. Always
check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the
Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair.
©2020 Audi of America, Inc. All rights reserved. The information contained in this document is based on the
latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes
at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Page 3 of 3
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.