April 14, 2020
To: All U.S. and Canadian Volvo Retailers
Subject: Service Action – S10011
Volvo Car USA LLC and Volvo Car of Canada Ltd (Volvo) on behalf of Volvo Car Corporation, has
decided to launch Service Action S10011 on certain model year 2020 - 2021 XC40 vehicles.
Volvo has identified that the A/C system refrigerant charge values are too high. As a result, in higher
ambient temperatures the customer may experience no cold air flow in the interior cabin and inconsistent or
strange behavior of the cooling fan.
The corrective action is to drain the A/C system and recharge with correct amount of refrigerant.
Service Action S10011 affects 2,034 vehicles in the U.S and 200 in Canada.
OWNER NOTIFICATION
No owner notification is planned at this time.
RETAILER RESPONSIBILITIES
Retailers must perform this service action on eligible vehicles regardless of miles / kilometers or vehicle age.
All work performed under this service action is free of charge to the owner.
Your regional representative will follow up to ensure that Service Action S10011 is proceeding smoothly.

Volvo Car USA LLC
270 Three Point Drive
Ridgeville, SC 29472-7373
Telephone +1-201-768-7300 volvocars.us

1(2)

A complete description of the service action requirements and claim submission procedures will follow.
It is the retailer’s responsibility to review the details provided in the materials listed below with all involved
personnel.
• Quality Bulletin
• Shop Equipment Bulletin
Your cooperation in completing Service Action S10011 is greatly appreciated.
All vehicles should be checked for any other incomplete actions.
If you have any questions about this or any other field service action, please contact me or any member of
the Regulations and Compliance office.
Drive Safely,

Jason Guidi
Director - Regulatory & Compliance
201-768-7300
[email protected]

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VOLVO CAR

SERVICE AND PARTS BUSINESS

Quality Bulletin
TITLE:

Service Action S10011: A/C Refrigerant
Model Year 2020 – 2021 XC40
GROUP:

CAT/NO:

ISSUING DEPARTMENT:

CAR MARKET:

87

S10011

Regulatory and Compliance

United States and Canada

REVISIONS:

Version 2 – edits to C. and E.
Service Personnel:
Read and initial

SERVICE
MANAGER

SERVICE
WRITER

ISSUE DATE:

STATUS DATE:

2020-05-15

2020-06-03

WARRANTY
ADMINISTRATOR

Page 1 of 3
“Right first time in Time”

A.
B.
C.
D.
E.
F.
G.
H.
I.
J.

SERVICE ACTION S10011 DESCRIPTION
VEHICLES INVOLVED
PARTS INFORMATION/PARTS RETURN
SHOP EQUIPMENT
PROCEDURE
OWNER NOTIFICATION
VEHICLES IN RETAILER INVENTORY
RETAILER RESPONSIBILITY
TECHNICIAN COMPETENCY REQUIREMENT
CLAIM INSTRUCTIONS

A.

SERVICE ACTION S10011 DESCRIPTION
Volvo Car USA LLC and Volvo Car of Canada Ltd (Volvo) on behalf of Volvo Car Corporation,
has decided to launch Service Action S10011 on certain model year 2020 - 2021 XC40 vehicles.
Volvo has identified that the A/C system refrigerant charge values are too high. As a result, in
higher ambient temperatures the customer may experience no cold air flow in the interior cabin and
inconsistent or strange behavior of the cooling fan.
The corrective action is to drain the A/C system and recharge with correct amount of refrigerant.
Service Action S10011 affects 2,034 vehicles in the U.S and 200 in Canada.
RETAILER MUST CONFIRM VEHICLE ELIGIBILITY PRIOR TO BEGINNING THE
REPAIR FOR THIS ACTION.
Vehicles in retailer inventory must be upgraded prior to sale.
Produced and printed in the USA and available as an electronic document.
© 2020 VOLVO CAR USA, LLC

Quality Bulletin S10011
B.

VEHICLES INVOLVED
NOTE:

RETAILER MUST CONFIRM VEHICLE ELIGIBILITY PRIOR TO
BEGINNING THE REPAIR FOR THIS SERVICE ACTION. VEHICLES IN
RETAILER INVENTORY MUST BE UPGRADED PRIOR TO SALE.

Vehicle eligibility must be confirmed:
• Vehicle Inquiry - Vehicle Warranty where the message “Service Action S10011 AC
Refrigerant” will appear for eligible vehicles.
All vehicles should be checked for any incomplete recalls, service campaigns or service upgrades.
All open Recall, Service Campaign or Service Action repairs should be completed.
C.

PARTS INFORMATION / PARTS RETURN
In some circumstances, if a retailer is performing an elevated number of A/C refrigerant
extractions, it may become necessary for the service shop to have or obtain an additional recovery
tank to house the excessive refrigerant. For recommended parts, refer to “Recovery Tank
Procedure”.
PARTS RETURN
No parts are required to be returned to TMA for this service action.

D.

SHOP EQUIPMENT
If your Volvo service facility has not purchased this shop equipment, it is recommended you refer
to Shop Equipment Bulletin; No. 006, Status Date 08.20.19 Title: A/C Refrigerant Management
for R1234yf.

E.

PROCEDURE
Refer to the “Recovery Tank Procedure” if necessary, on how to off load refrigerant from your
RRR unit to a Recovery Tank.

F.

OWNER NOTIFICATION
No owner notification is planned at this time.

G.

VEHICLES IN RETAILER INVENTORY
Vehicles in retailer inventory must be completed prior to sale.

H.

RETAILER RESPONSIBILITY
Retailers must check eligibility prior to completing this service action. All eligible vehicles must
have this service action completed prior to customer delivery.

Page 2 of 3

2020-06-03

Quality Bulletin S10011
I.

TECHNICIAN COMPETENCY REQUIREMENT
The technician competency requirement for this repair is Level 3 Master Certified Technician.

J.

CLAIM INSTRUCTIONS
Labor reimbursement is effective at time of release and may change in the future.
Claim Type:
S10011
Cause Code:
02
CSC Code:
XW
Main OP:
97687
Failed Part:

Operation Number
97687

2020-06-03

Repair Description
Qty
Refrigerant drain and fill acc to QB-210011 1

Labor Time
1.1

Page 3 of 3

Volvo Car Customer Service

Title

Draining refrigerant, vacuum-pumping, and filling

Action

Adjustment

Issue
1

Date
2020-03

Reason
First issue

Affected vehicles

Model year Model
2020
XC40

Designation
Recovery unit AC

Equipment

Part No.

QB Instruction VCC-519018-1
Page

1(7)

Operation number:

97687-2

QB Instruction VCC-519018-1

Page 2 ( 7 )
Orientation view

Color symbols

Note! This colour chart displays (in colour
print and electronic version) the importance
of the different colours used in the images
of the method steps.
1 . Used for focused component, the
component with which you will do
something.
2 . Used as extra colors when you need to show
or differentiate additional parts.
3 . Used for attachments that are to be
removed/installed. May be screws, clips,
connectors, etc.
4 . Used when the component is not fully
removed from the vehicle but only hung to
the side.
5 . Used for standard tools and special tools.
6 . Used as background color for vehicle
components.

QB Instruction VCC-519018-1

Page 3 ( 7 )
Safety information
See information about refrigerant , refer to:
General Safety Information
8 - Body and interior
87 - Climate units
870 - general
See information about air conditioning system ,
refer to:
General Safety Information
8 - Body and interior
87 - Climate units
870 - general
See information about the A/C system , refer