NHTSA ID Number: 10177381
Manufacturer Communication Number: S10020-2020-06-0
TSB/Document Date: 2020-07-20
Summary
Quality Bulletin for Brake Control Module (BCM) may stop diagnostic communication in case of an altered bus communication rate, due to an error (bug) in the diagnostics system. Download software is required.
June 1, 2020
To: All U.S. and Canadian Volvo
Retailers
Subject: Service Action – S10020
Volvo Car USA LLC on behalf of Volvo Car Corporation, has decided to launch Service Action S10020 on
certain T8 PHEV model year 2020 S60, V60, XC60 and XC90 vehicles.
Volvo has identified that the Brake Control Module (BCM) may stop diagnostic communication in case of an
altered bus communication rate, due to an error in the diagnostics system.
The corrective action is to download software according to Quality Bulletin S10020.
This Service Action S10020 affects the following 4 vehicles in the U.S. :
VIN:
Type: Chassis No.
YV4BR00L8L1538806
YV4BR0DM5L1474193
YV1BK0EP3L1355634
7JRBK0FP5LG042829
256
246
225
224
0538806
0474193
0355634
0042829
Model Year
2020
2020
2020
2020
OWNER NOTIFICATION
No owner notification is planned at this time.
RETAILER RESPONSIBILITIES
Retailers must perform this service action on eligible vehicles regardless of miles or vehicle age. All work
performed under this service action is free of charge to the owner.
Your regional representative will follow up to ensure that Service Action S10020 is proceeding smoothly.
Volvo Car USA LLC
270 Three Point Drive
Ridgeville, SC 29472-7373
Telephone +1-201-768-7300 volvocars.us
1 of 2
A complete description of the service action requirements and claim submission procedures will follow.
It is the retailer’s responsibility to review the details provided in the materials listed below with all involved
personnel.
• Quality Bulletin
• Parts Bulletin
Your cooperation in completing Service Action S10020 is greatly appreciated.
All vehicles should be checked for any other incomplete actions.
If you have any questions about this or any other field service action, please contact me or any member of the
Regulations and Compliance office.
Drive Safely,
Jason Guidi
Director - Regulatory & Compliance
201-768-7300
[email protected]
2 of 2
VOLVO CAR
SERVICE AND PARTS BUSINESS
Quality Bulletin
TITLE:
Service Action S10020:Total Upgrade BCM
Model Year 2020 S60, V60, XC60 and XC90
GROUP:
CAT/NO:
ISSUING DEPARTMENT:
CAR MARKET:
30
S10020
Regulatory and Compliance
United States and Canada
REVISIONS:
Service Personnel:
Read and initial
SERVICE
MANAGER
SERVICE
WRITER
ISSUE DATE:
STATUS DATE:
2020-06-01
2020-06-01
WARRANTY
ADMINISTRATOR
Page 1 of 3
“Right first time in Time”
A.
B.
C.
D.
E.
F.
G.
H.
SERVICE ACTION S10020 DESCRIPTION
VEHICLES INVOLVED
PARTS INFORMATION/PARTS RETURN
OWNER NOTIFICATION
VEHICLES IN RETAILER INVENTORY
RETAILER RESPONSIBILITY
TECHNICIAN COMPETENCY REQUIREMENT
CLAIM INSTRUCTIONS
A.
SERVICE ACTION S10020 DESCRIPTION
Volvo Car USA LLC on behalf of Volvo Car Corporation, has decided to launch Service Action
S10020 on certain T8 PHEV model year 2020 S60, V60, XC60 and XC90 vehicles.
Volvo has identified that the Brake Control Module (BCM) may stop diagnostic communication in
case of an altered bus communication rate, due to an error in the diagnostics system.
The corrective action is to download new software - Total Upgrade.
This Service Action S10020 affects 4 vehicles in the U.S.
RETAILER MUST CONFIRM VEHICLE ELIGIBILITY PRIOR TO BEGINNING THE
REPAIR FOR THIS ACTION.
Vehicles in retailer inventory must be upgraded prior to sale.
Produced and printed in the USA and available as an electronic document.
© 2020 VOLVO CAR USA, LLC
Quality Bulletin S10020
B.
VEHICLES INVOLVED
NOTE:
RETAILER MUST CONFIRM VEHICLE ELIGIBILITY PRIOR TO
BEGINNING THE REPAIR FOR THIS SERVICE ACTION. VEHICLES IN
RETAILER INVENTORY MUST BE UPGRADED PRIOR TO SALE.
Vehicle eligibility must be confirmed:
• Vehicle Inquiry - Vehicle Warranty where the message “Service Action S10020 Total Upgrade
BCM” will appear for eligible vehicles. Only 4 vehicles are affected.
Eligible vehicles:
VIN:
YV4BR00L8L1538806
YV4BR0DM5L1474193
YV1BK0EP3L1355634
7JRBK0FP5LG042829
Type:
256
246
225
224
Chassis No.:
0538806
0474193
0355634
0042829
Model Year:
2020
2020
2020
2020
All vehicles should be checked for any incomplete recalls, service campaigns or service upgrades.
All open Recall, Service Campaign or Service Action repairs should be completed.
C.
PARTS INFORMATION / PARTS RETURN
Please refer to Parts Bulletin PB-S10020 for parts information.
PARTS RETURN
No parts are required to be returned to TMA for this service action.
D.
OWNER NOTIFICATION
No owner notification is planned at this time.
E.
VEHICLES IN RETAILER INVENTORY
Vehicles in retailer inventory must be completed prior to sale.
F.
RETAILER RESPONSIBILITY
Retailers must check eligibility prior to completing this service action. All eligible vehicles must
have this service action completed prior to customer delivery.
G.
TECHNICIAN COMPETENCY REQUIREMENT
The technician competency requirement for this repair is Level 2 Certified Tech.
Page 2 of 3
2020-06-01
Quality Bulletin S10020
H.
CLAIM INSTRUCTIONS
Labor reimbursement is effective at time of release and may change in the future.
Claim Type:
S10020
Cause Code:
02
CSC Code:
XW
Main OP:
97692
Failed Part:
31483292, 31493704
Operation Number
97692
2020-06-01
Repair Description
Software Download acc to QB-210020
Qty
1
Labor Time
0.7
Page 3 of 3
VOLVO CAR
SERVICE AND PARTS BUSINESS
Parts Bulletin
TITLE:
Service Action S10020: Total Upgrade BCM
Model Year 2020 S60, V60, XC60 and XC90
GROUP:
CAT/NO:
REFERENCE BULLETINS:
CAR MARKET:
30
S10020
QB S10020
United States
COPY TO / CIRCULATIONS (PLEASE INITIAL):
GENERAL
MANAGER
PARTS
MANAGER
SERVICE
MANAGER
SALES
MANAGER
ISSUE DATE:
STATUS DATE:
2020-06-01
2020-06-01
Page 1 of 1
“Right first time in Time”
Reference Bulletins: QB S10020
Volvo Car USA LLC on behalf of Volvo Car Corporation, has decided to launch Service Action S10020
on certain T8 PHEV model year 2020 S60, V60, XC60 and XC90 vehicles.
Volvo has identified that the Brake Control Module (BCM) may stop diagnostic communication in case of
an altered bus communication rate, due to an error in the diagnostics system.
The corrective action is to download new software - Total Upgrade.
This Service Action S10020 affects 4 vehicles in the U.S.
The following part numbers apply:
Part Number
Description
31483292
Total Upgrade XC60, XC90
1
31493704
Total Upgrade S60, V60
1
Produced and printed in the USA and available as an electronic document.
© 2020 VOLVO CAR USA, LLC
Qty
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TSB/Document ID: S10020-2020-06-0
Replacement Service Bulletin Number:
MFR Communication Date: 2020-06-02
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM:SOFTWARE
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