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SUBJECT:

SEAT BELT - SAFETY RECALL CAMPAIGN

No:

SR-20-002REV

DATE:

May 2020

MODEL:

SEE BELOW

CIRCULATE TO:

[ X ] GENERAL MANAGER

[ X ] PARTS MANAGER

[ X ] TECHNICIAN

[ X ] SERVICE ADVISOR

[ X ] SERVICE MANAGER

[ X ] WARRANTY PROCESSOR

[ X ] SALES MANAGER

This bulletin supercedes SR-20-002 to clarify Seat Belt Anchor Inspection Procedure photos
.

PURPOSE
This Safety Recall Bulletin provides instructions for inspecting the 2nd-row RH-side (passenger side)
seat belt shoulder anchor. If necessary, the seat belt will be replaced.

BACKGROUND
Due to inappropriate manufacturing process at the supplier, the guide piece (which is a component
part of the second row seat belts’ anchorage) for the left side seat belt was mistakenly assembled
onto the right side seat belt, causing seat belt restraint efficiency for vehicle occupants to decrease
in a vehicle collision, increasing the risk of injury.

AFFECTED VEHICLES
Certain 2019 - 2020 Outlander vehicles
Certain 2019 Outlander PHEV vehicles

IMPORTANT
Affected new or used inventory vehicles must be repaired before the vehicle is sold/delivered.
Dealers must check their inventory vehicles’ VINs on the Warranty Superscreen to verify whether
the vehicle is involved in this recall campaign. It is a violation of Federal law for a dealer to sell/
deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire)
covered by the notification under a sale or lease until the defect or noncompliance is remedied.

CUSTOMER NOTIFICATION
A letter will be sent to all owners of affected vehicles telling them to contact their local Authorized
Mitsubishi Motors dealer to have the 2nd-row RH-side shoulder anchor inspected. If the anchor
guide is found to be incorrect, the seat belt will be replaced.

Copyright 2020, Mitsubishi Motors North America, Inc.

Continued

The information contained in this bulletin is subject to change. For the latest version of this document, go to the
Mitsubishi Dealer Link, MEDIC, or the Mitsubishi Service Information website (www.mitsubishitechinfo.com).
(4949)

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SR-20-002REV

SEAT BELT ANCHOR INSPECTION PROCEDURE
1.

Confirm proper part orientation of the part in the vehicle. While facing the RH Rear seat belt,
confirm the direction of the 'scroll' in the guide piece. The 'scroll' should be on the left,
toward the front of the car.

2. Lift the strapping of the belt to be able to view the silver metal guide underneath the strapping.

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SR-20-002REV

3.

Check the direction of the 'grooves' that are in the silver metal guide.

4.

If part is deemed NO GOOD, follow replacement procedure below.

5.

If part is deemed GOOD, proceed to warranty information.

REPLACEMENT PROCEDURE
D

The replacement procedure will require the removal of the seat and various trim components.
Please refer to the applicable service manual for removal and installation instructions.

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SR-20-002REV

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SR-20-002REV

PARTS INFORMATION
Use the genuine Mitsubishi Part listed below:
Description

Part Number

REAR SEAT BELT OUTER RH

7000D540XA

WARRANTY INFORMATION
There is only 1 repair scenario for each specific campaign number. Involved vehicles can only
be in one campaign.

WARRANTY / RECALL CAMPAIGN CLAIM INFORMATION
Enter all claims as claim type 'C' - Recall/Campaign Claims.
Please follow the campaign instructions when entering each claim. See the claim example
provided below.
Certain 2019-2020 MY Outlander and 2019 MY Outlander PHEV models.
Recall Claim Header Section:

Enter in the first 6 characters of the cam­
paign number: C2002R.

C2002R

64500
JA…………..….

Check the Open Campaign area of the Superscreen each time to be
certain of a vehicle's eligibility. Only VINs showing C2002R as open are
involved.

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SR-20-002REV

After entering the required customer data, vehicle information, selecting the applicable repair campaign
and scenario performed (please note there is only 1 possible repair scenario for this campaign), and then
hitting the “Save and Continue” button, the system will automatically fill-in several fields.

LABOR OPERATIONS
There is only 1 possible repair scenario for this campaign.

Involved Models

Campaign
Op#

Outlander / Outlander PHEV

Labor
Time

Repair Description

C2002R01

0.3

Inspected Seat Belt-Passed
-Replacement Not Needed

Outlander (7000D540XA)

C2002R02

0.6

Inspection Failed − Replace
Seat Belt

Outlander PHEV (7000D540XA)

C2002R03

0.8

Inspection Failed − Replace
Seat Belt

RENTAL CARS
If there is a need to provide the owner with a rental car, claim the applicable charges in this
section of the claim on the lower portion of the labor entry screen.

NOTE: Rental cars applicable in the US and Puerto Rico only.