Customer Satisfaction Program
N182195660 Predictive Monitoring for Stochastic Pre-ignition (SPI)
Release Date:
Revision Description:
Attention:

Make
Chevrolet

July 2019

Revision:

01

This bulletin has been revised to include the customer letter. Please discard all previous
copies of bulletin N182195660.

This program is in effect until June 30, 2022.

Model
Malibu

Model Year
From
To
2016
2017

RPO
LFV

Description
1.5L Turbo Engine

Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Management
system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections
and/or repairs.
Condition

The 1.5 L LFV engines in certain 2016 and 2017 model year Chevrolet Malibu vehicles may have a preignition condition that requires immediate repair. This condition may cause the engine to perform poorly,
misfire, run rough, and/or excessively consume oil. It may also illuminate the vehicle’s service engine
light. Over time, if not repaired, the condition can damage the vehicle’s pistons and engine.

Correction

Replace pistons.

Parts
Note: The piston and rod assembly referenced in this bulletin arrives with rod bolts that are allowed to be removed and
reused one time for final assembly to the complete repair.
Quantity
4
4
1
4
1
1
1
1
1
1
1
1
1
4
2
1
1
1
1
1
4
3
3

Part Name
PISTON, (W/CONN ROD)
BEARING KIT, CONN ROD (STD)
GASKET KIT, CYL HD
SPARK PLUG
SEAL, CR/SHF FRT OIL
GASKET, TIMING CHAIN TENSIONER
FILTER, OIL
GASKET, O/PMP
GASKET, O/PMP
PAN, LWR OIL
PIPE, FUEL FEED INTER
GASKET, CTLTC CONV
SHIELD, TURBO HT
SEAL, TURBO COOL
WASHER, TURBO OIL FEED PIPE
GASKET, TURBO OIL RTN PIPE
SEAL KIT, F/INJN FUEL RL
GASKET-EXH SYS FRT
GASKET-EXH SYS INTER
BOLT, CR/SHF BALR (M14X1.5X70) (HFH)
NUT, TURBO
BOLT, ENG MT ENG SI
BOLT, ENG MT BRKT

1

RTV Sealer

1

THREADLOCKER MEDIUM STRENGTH, BLUE

5

5W30 DEXOS1 GEN2 (1 QUART)

1

COOLANT,ENGINE DEXCOOL CONC ACDELCO 1GAL

Part No.
12674549
12674806
12687228
12683541
12661527
12636523
12696048
12644557
12644558
12637773
12684046
12641115
12673929
12662185
12662184
12640468
12659782
23238284
22816982
11611070
11546365
11547918
11588754
12378521 (US)
88901148 (CA)
19333511 (US)
10953489 (CA)
88865926 (US)
19353385 (CA)
12346290 (US)
10953464 (CA)

Note: Use the VIN and the GM Electronic Parts Catalog (EPC) to determine which piston to order.

Copyright 2019 General Motors. All Rights Reserved.

Page 1 of 5

Customer Satisfaction Program
N182195660 Predictive Monitoring for Stochastic Pre-ignition (SPI)
Due to the small number of vehicles involved and due to limited initial parts availability, dealers are encouraged not to
order program parts for use as shelf stock.
Reminder: Parts may be removed from Retail Inventory Management (RIM). Dealers should review the affected parts
to confirm RIM managed status. Parts may have quantity limiters in effect.
Warranty Information
Labor
Operation

9104556
9104557
9104558

Description
Replace Pistons
ADD: Replace Spark Plugs
Customer Reimbursement Approved
- For USA and Canada dealers only
Customer Reimbursement Denied – For USA dealers only

Labor
Time
10.9
0.4

Trans.
Type

Net
Item

ZFAT

N/A

N/A

ZFAT

*

N/A

ZFAT

**

Note: To avoid having to “H” route the customer reimbursement transaction for wholesale approval, it must be submitted
prior to the repair transaction.
* For USA and Canada: Submit the dollar amount reimbursed to the customer in Net/Reimbursement. Submit $20.00
administrative allowance in Net/Admin Allowance.
** Submit $10.00 administrative allowance in Net/Admin Allowance.
Service Procedure
1.

Replace the pistons. Refer to Piston, Connecting Rod, and Bearing Replacement in SI.

2.

Inspect the spark plugs for any cracks or damage. Refer to Spark Plug Inspection in SI. Replace as necessary.

Dealer Responsibility
All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers' possession
and subject to this program must be held and inspected/repaired per the service procedure of this bulletin before
customers take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealertraded, released to auction, used for demonstration, or any other purpose.
All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System
(CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting
an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified
for sale within the CPOIS system, or once again be used in the CTP program.
Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle,
or ownership, through June 30, 2022. Customers who have recently purchased vehicles sold from your vehicle inventory,
and for which there is no customer information indicated on the involved vehicle listing, are to be contacted by the dealer.
Arrangements are to be made to make the required correction according to the instructions contained in this bulletin.
In summary, whenever a vehicle subject to this program enters your vehicle inventory, or is in your facility for service
through June 30, 2022, you must take the steps necessary to be sure the program correction has been made before
selling or releasing the vehicle.
Dealer Reports
For dealers with involved vehicles, a listing with involved vehicles has been prepared and will be provided to U.S. and
Canadian dealers through the GM GlobalConnect Recall Reports, or sent directly to export dealers. The listing may
contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor
vehicle registration data for any purpose other than follow-up necessary to complete this program is a violation of law in
several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to
complete this program.
Courtesy Transportation – For USA & Canada
In this field action, GM is offering standard courtesy transportation while a customer’s vehicle is being serviced, even if
the vehicle is outside of the Warranty Coverage period. Dealers should refer to the General Motors Service Policies
and Procedures Manual for courtesy transportation program details.
Customer Notification

Page 2 of 5

Customer Satisfaction Program
N182195660 Predictive Monitoring for Stochastic Pre-ignition (SPI)
USA & Canada - General Motors will notify customers of this Customer Satisfaction Program based on the results of the
predictive analytic algorithm identifying that their vehicle should be included in this Customer Satisfaction Program on
their vehicle through their OnStar system via an in vehicle voice message (IVVM). In the event a customer cannot be
reached via IVVM, they will be contacted by the Customer Assistance Center.
Customer Reimbursement
Customer requests for reimbursement of previously paid repairs to correct the condition described in this bulletin are to
be submitted to the dealer prior to or by June 30, 2021. See General Motors Service Policies and Procedures Manual –
Product Field Action Customer Reimbursement Procedure (USA & Canada) or local Policies and Procedures, for details.

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of
conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained
technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT
assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your
vehicle may benefit from the information.

We Support
Voluntary Technician
Certification

Page 3 of 5

Customer Satisfaction Program
N182195660 Predictive Monitoring for Stochastic Pre-ignition (SPI)
June 2020
This notice applies to your vehicle, VIN: ________________________________
Dear General Motors Customer:
Previously, you may have been notified via In-Vehicle Voice Messaging (IVVM) or contacted through our GM Customer
Call Center that your 2016-2017 model year Chevrolet Malibu vehicle has a pre-ignition condition that requires immediate
repair.
Your satisfaction with your Malibu is very important to us, so we are announcing a program to fix this condition. We
apologize for this inconvenience.

IMPORTANT
•
•
•

Why is your vehicle
involved in this field
action?

Your vehicle is involved in GM safety recall N182195660.
Schedule an appointment with your Chevrolet dealer.
This service will be performed for you at no charge.

This pre-ignition condition has been identified in your vehicle and may cause the
engine to perform poorly, misfire, run rough, and/or excessively consume oil. It may
also illuminate the vehicle’s service engine light.
Over time, if not repaired, the condition can damage the vehicle’s pistons and engine.
Chevrolet recommends this field action be performed within the next 30 days.
Chevrolet, at no cost to you, will replace the pistons in your vehicle. These misfires
may lead to pistons failing.

What will we do?

Your Chevrolet dealer will replace the pistons in your vehicle. This service will be
performed for you at no charge until June 30, 2022. After that, any applicable
warranty will apply.

What should you
do?

To limit any possible inconvenience, we recommend that you contact your Chevrolet
dealer as soon as possible to schedule an appointment for this repair. By scheduling
an appointment, your dealer can ensure that the necessary parts will be available on
your scheduled appointment date. If you had this condition corrected by your dealer
after July 26, 2019, no further action is required.

Did you already pay
for this repair?

If you had repairs for this condition prior to July 26, 2019, you will still need to take
your vehicle to your dealer for additional repairs. If you have already paid for repairs
for the field action condition, please complete the enclosed reimbursement form and
present it to your dealer with all required documents. Working with your dealer will
expedite your request, however, if this is not convenient, you may mail the completed
reimbursement form and all required documents to Reimbursement Department, PO
Box 33170, Detroit, MI 48232-5170. The completed form and required documents
must be presented to your dealer or received by the Reimbursement Department by
June 30, 2021, unless state law specifies a longer reimbursement period.

Do you have
questions?

If you have questions or concerns that your dealer is unable to resolve, please contact
the appropriate Customer Assistance Center at the number listed below.

Division
Chevrolet
Puerto Rico – English
Puerto Rico – Español
Virgin Islands
GM Medium Duty Truck

Number
1-800-630-2438
1-800-496-9992
1-800-496-9993
1-800-496-9994
1-800-862-4389

Text Telephones (TTY)
1-800-833-2438

Page 4 of 5

Customer Satisfaction Program
N182195660 Predictive Monitoring for Stochastic Pre-ignition (SPI)
We truly appreciate you taking the time to remedy your vehicle as we know your time is valuable. We want you to know
that we will do our best, throughout your ownership experience, to ensure that your Chevrolet Malibu provides you with
many miles of enjoyable driving.
Neelie O’Connor
Global Executive Director
Customer Experience Operations
Enclosure
GM Field Action# N182195660

Page 5 of 5

GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5434
URGENT - DISTRIBUTE IMMEDIATELY
Date:

June 16, 2020

Subject: N182195660-01 - Customer Satisfaction Program
Predictive Monitoring for Stochastic Pre-ignition (SPI).
Customer Letter Added
Models: 2016 - 2017 Chevrolet Malibu equipped with LFV (1.5L Turbo Engine)
To:

All General Motors Dealers

Bulletin N182195660-01 has been revised to include a copy of the customer
notification letter. Please discard all copies of bulletin N182195660.
Customer Letter Mailing
The customer letter mailing will begin on June 16, 2020.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS